Angelique

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  1. save chat history so customers can access the chat again

    6 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Angelique supported this idea  · 

  2. Ability to see which operators are logged on -

    140 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

    Angelique supported this idea  · 

  3. The visitor can see the last chat record

    286 votes
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    24 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/

    You can now enjoy the chat widget’s new look and features. This includes showing the visitor’s most recent conversation.

    To learn how to add the “Previous Conversation” card to your chat widget, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Angelique commented  · 

    +1, this feature is essential

    Angelique supported this idea  · 

  4. Transcript navigation

    34 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    Angelique supported this idea  · 

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