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Leonardo

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  1. 11 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Leonardo supported this idea  · 
  2. 250 votes
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    25 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. We have plans to extend this feature in the future. However, it's not available at the moment. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Leonardo supported this idea  · 
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    Leonardo commented  · 

    This is a must-have.

  3. 37 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea! Many cities in the USA have the same name and are difficult to identify because there is no STATE in the location description. Having a State in the location can help identify the correct location of your user.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Leonardo commented  · 

    You could pass State and City as an Attribute.

    Steps:
    Find the users IP on your webpage.
    Resolve IP location (there are many services online)
    Load the widget
    Pass the Attributes.

  4. 517 votes
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    110 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Leonardo commented  · 

    A report of online and "on call" of each agent would be perfect.

    A end of day webhook with this information would be awesome.

    Leonardo supported this idea  · 
  5. 188 votes
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    16 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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