Robert Johnson

My feedback

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    82 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Robert Johnson commented  · 

    A total non sequitur of a call with an opportunity to partner having no path given to the agent to move me to product management of some kind or technical support even. You may be a great chat forum but you are tubular not internally open. There is no feedback loop other than customer satisfaction comments that 95% of service management never read. So the chances are that thsi won't be read. Yes, Koby will read it if there is a Koby, but that will be it, No action, no continuum, no learning organization, you. You're really cool as a chat product. I want to use you differently. If you want to know more. Go look at my actual chat session.

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    Robert Johnson commented  · 

    I want your widget to come to my website and open the chat window, but there is no chat. Your window is fed an animation that is custom to the client's project or statistics to date, or even a camera lights up and shows someone working on the project. Image if I were having embroidery done of a wonderful mythic being. You need to be able to provide a window, not just a textual chat. You have everything you need to expand and my Founders Institute idea needs someone like you.

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