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  1. 92 votes
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    8 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

    We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

    Follow these steps to change the position of the chat widget on mobile:

    1. Click the Administration cog in the lower-left corner of your Dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

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    Anonymous commented  · 

    Nice suggestion!
    An alternative option is by having a "Text or Button" to open the chat window. Here's the guide: https://www.tawk.to/knowledgebase/advanced-features/using-a-text-link-or-button-to-open-the-chat-widget/

    You can place the "text or button" anywhere on your site.

  2. 140 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

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    Anonymous commented  · 

    You will be able to see ALL members (admin and agent) and their corresponding status by clicking the (+) icon in Direct Messages in the dashboard.

    Status color:

    Green = online
    Red = offline
    Grey = invisible
    Yellow = away

  3. 198 votes
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    27 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    This function is currently available in your tawk.to Dashboard.

    The ‘Disable browser tab notification’ setting stops alerts from showing up in the page title of your browser.

    Follow the steps below to enable these settings:

    1. Administration tab > Chat Widget
    2. Notification Settings > toggle the ‘Disable browser tab notification’ to the on position

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Anonymous commented  · 

    That can be disabled. Go to Admin > Widget Settings > Disable browser tab notification > Save

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