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1. Manually End Chat

   378 votes

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   76 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. This feature has already been submitted to our engineers. Your request is acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   YU supported this idea  ·  Apr 19, 2020

2. Ability to see which operators are logged on -

   143 votes

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   11 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit your Dashboard, keeping your workflow in one place. Learn more about group chats here: 1. Creating a group chat https://help.tawk.to/article/creating-a-group-chat 2.Adding direct messages and group chats to tabs https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. I would suggest creating a group chat with your fellow agents to see whether or not they are online. Follow these steps to create a group chat: 1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard. 2. Enter the group name and select the property members. 3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online. You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation. The benefit of creating a Group Chat Tab is that you can chat with other agents without having to exit… more

   YU supported this idea  ·  Apr 19, 2020

3. Chat Specific Routing to Agent or Department

   97 votes

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   63 comments  ·  Feedback » Improvements  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we cant assign chats to a specific agent. However, Departments are especially helpful for big teams, allowing you to make sure only the right agents answer visitors as they can be selected as an option in a pre-chat form. Departments are also useful when assigning tickets. You can assign a ticket to a particular department which means everyone in the department will receive the email/notification. This is how the Department function works for tawk.to chat.
   
   1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.
   
   2. This allows for easy chat take-over, especially if the transfer is from one Department to another.
   3.
   In Departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. The only time it rings for all agents is when a no agents are currently online for the Department selected. This prevents the chat from going unanswered.
   
   4. Currently, there is no setup to hide chats from other Departments. Helpful link: https://help.tawk.to/article/creating-and-managing-departments To setup Departments, you will first need to enable the Pre-Chat form for your site widget and then set up the actual Departments. More detailed instruction can be found here: https://help.tawk.to/article/creating-and-managing-departments . If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we cant assign chats to a specific agent. However, Departments are especially helpful for big teams, allowing you to make sure only the right agents answer visitors as they can be selected as an option in a pre-chat form. Departments are also useful when assigning tickets. You can assign a ticket to a particular department which means everyone in the department will receive the email/notification. This is how the Department function works for tawk.to chat.
   
   1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.
   
   2. This allows for easy chat take-over, especially if the transfer is from one Department to another.
   3.
   In Departments, the other agents only hear the… more

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   YU commented  ·  Apr 19, 2020  ·  Edit…  ·  Delete…

   1. Management agent member password
   2. View agent member login record, login IP, use device
   3. Bind the proxy to login tawk's whitelist IP location
   4. Automatically assign customers to agent members

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   YU supported this idea  ·  Apr 19, 2020