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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing and for reaching out.

    I would suggest creating a group chat with your fellow agents to see whether or not they are online.

    Follow these steps to create a group chat:

    1. Click the + sign icon beside the GROUPS name located on the top left side of your Dashboard.

    2. Enter the group name and select the property members.

    3. To see which agents are online, select your new group under Group Chat. A new window will open showing all of the agents in the group and whether or not they are currently online.

    You can also create a Group Chat in the TAB SECTION, However, the online statuses of your agents will only appear within the chat conversation.

    The benefit of creating a Group Chat Tab is that you can chat with other agents without having to…

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    Lisa commented  · 

    As Pat and anonymous commented, you can see who's online in the direct messages section. I went ahead and started a direct message with each of my team members and then didn't say anything so they stayed in my direct messages area. We also have Groups set up where it's easy to message and see who's online and who's not. I can't figure out how to remove people from groups though so employees that have left are still listed which drives me crazy.

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