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3 votes1 comment · Feedback » Improvements · Admin →Anonymous shared this idea ·
79 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have an option for chatting in Offline mode. Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation. To join the conversation, set your status to 'Online' or 'Away'. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentAnonymous supported this idea ·
Another chat product I used would retain the same status you had at logout for the next login. In other words, if you put yourself "invisible" at logout, you would login again as "invisible". Very clever -- it quickly becomes a habit for those who prefer to be invisible at login.