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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Customer Feedback Before/After Chat Ending

    With TAWK-

    1) We are Giving Support, Means a Agent Alice is interacting with customer. Is there something I can send email requesting feedback with our form to it and such email should sent to customer as soon as chat is ended.

    2) Same way if I want to collect Feedback as soon as he/she tries to End Chat. I mean before ending chat feedback should be collected?

    484 votes
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    28 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Limitation of one agent to join per chat

    We want to limit it up-to 1 agent per 1 chat. I would like to know if we can restrict multiple agents to join same chat?

    60 votes
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    12 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    At this stage, we don’t have a feature to limit chats per agent. All agents can see the incoming chats and can join in.

    This is designed to allow transparency of active chat and transfer of chats from one agent/department to another.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Display trigger message on mobile = getting more attention

    Modern chat services has an option for display trigger message on mobile. This service has, but does not show full message like in full screen mode, it shows icon with number of trigger messages, and you need to click on it for the full message. This doesn't attract attention like in the full screen mode.

    I was wondering is there a possibility to display trigger on mobile and tablet not only in fullscreen mode?

    This could be done as part of trigger where you can find the button to activate this option while setting the trigger or in the chat…

    19 votes
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    6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We have changed the way the mobile widget behaves regarding Trigger messages.

    The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  4. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    30 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members were removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about Group Chats, visit the following links:

    1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: …

  5. Routing

    can you please have a routing capability so that a specific person will be contacted if they need a department.

    4 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to route customers directly to a designated agent or Department.

    Alternatively, you can follow these suggestions:

    1. Direct Chat Link/Profile Page

    Your visitor can directly send you a message using your Direct Chat Link/Profile Page.

    This is useful when returning visitors want to reach out to a specific Agent.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    2. Pre-Chat Form

    A Pre-Chat Form requires a visitor to answer a set of questions before a chat commences.

    You can set up a Pre-Chat Form allowing visitors to either request a Department or choose an agent’s name from a list of multiple agents.

    Follow these steps to set up your Pre-Chat Form:

    In your Dashboard, click the Admin gear icon in the left sidebar.
    Select Widget Content.
    Enable the Pre-Chat form…

  6. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    12 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This how the chat widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the chat widget will open in a separate tab purely for a chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the chat widget is configured to MAXIMIZE, the chat widget will open within the current tab and the chat widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the chat widget behaviour, do the following:

    1. Click the Administration Tab
    2. Select Chat…

  7. needed a report of visits on the site, you could develop

    needed a report of visits on the site, you could develop

    1 vote
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports for site visits.

    We do offer the following functions for viewing your properties’ activities:

    1. Statistics in the Dashboard — this offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time

    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Response Time

    Knowledge Base
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week’s activities
    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Let me…

  8. Chatbot to make suggested knowledge base articles based on the question from the user.

    Suggested knowledge base articles based on the question, followed by 'did this answer your question?' before an agent is required.

    6 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. An option to do a chat form AFTER a chat has started - instead of PRE CHAT

    We have realized we lose a LOT of chat requests because people do not want to give the email and name prior to starting a conversation. We disable the pre chat form and we get twice or 3x the amount of live chats but now we do not have the customers information. I have noticed MANY other chat clients use a feature where you can start talking - then they have a section on top or in the chat for the customer to add their email or name if they want to. The pre chat form scares off a lot…

    24 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, currently, we don’t have the feature where the user can input their details while in an active chat.

    However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. knowledgebase

    API for KnowledgeBase
    So we can grab -
    1) Title
    2) Image
    3) Date Created

    This will help us link back to knowledgebase from our website (read more)

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have API documentation for our Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. IP whitelisting

    Is it possible that we can restrict agent's access within a specific IP? this way we can easily monitor agents activity within our office and that would help us prevent unauthorized chats..

    3 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can BAN your agent’s IP Address in order to hide the chat when they are browsing your website.

    This will also hide their statistics in your Monitoring section.

    Alternatively, you can save the details associated with your agent’s computer/ IP Address.

    The next time your agent visits your website, their name will now appear under the MONITORING section. They will still be included in the statistics report. However, you can now identify which visitors are your agents and which are your actual visitors.

    To do this, follow the steps below:

    1. Ask your agents to visit your website and let them initiate a test chat.
    2. Join the test chat.
    3. Under the Active Chat window, select the Details section located on the top right side (“i” icon).
    4. Rename the auto-generated IP…

  12. Change the color op the trigger

    It isn't possible to change the color of the trigger pop up now. My site color is white and the trigger color is also white. It doens't POP OUT of the screen now.

    9 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Real-time monitoring Transcript

    Can monitoring information be captured and stored, such that we can monitor what property pages are visited, and when?

    Visitor navigated to Memorials - LRPC HOME 17:08
    Visitor navigated to Rev. ROBERT B. LOUTHAN - LRPC HOME 17:09
    Visitor left 17:12

    When someone visits our website and does not engage in either an online or offline chat, this is what we are able to view in real-time, but it’s not saved for future viewing or analysis:

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Consider immediate steps to get my money back from the cash app:

    Cash app users may consider the prompt steps to get my money back from the cash app. the proper techniques need to be followed by users to receive their money. They should approach the assurance and guidance of the cash app service team immediately. The working professionals impart the guidance effectively to make their customers capable of having the solution as soon as possible. https://www.cashappmonks.com/blog/how-do-i-get-my-money-back-from-cash-app/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Activate Facebook account to speak to friends:

    Connect to your friends with the Facebook account immediately; you can activate your Facebook account with some of the basic strategies with no problems. The process related to the activation of Facebook can be easier with the guidance of the service team who works to offer the solution service to the customers coming to them. The service team follows the concept of solution and then they help their clients. https://www.contactmail-support.com/blog/how-to-process-activate-facebook-account/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Techniques to find Cash app routing number at once:

    Numerous individuals are inexperienced with the means that should be followed for the administration of the cash app account according to the prerequisite. Cash app clients will require learning the proficient tips to discover Cash app routing number. Consequently, they can request the assistance of the cash app service team. Rather than getting stressed, they should approach the help instantly. The correct techniques are a worthwhile facet for cash app users. https://www.emailsupport-contact.com/blog/does-cash-app-have-a-routing-number/

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add user informations while chatting

    It would be nice if you could add the informations you collect while talking directly to the users profile without using the pre-chat form.

    9 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Customise day and time of Weekly Round Up

    It would be great to be able to choose when we receive the weekly round-up. Currently we receive it mid-Wednesday afternoon, whereas it would be much more helpful to receive this early morning on a Monday, in time for our weekly sales meetings.

    18 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Divert Customer to Help Article rather than Chat Agent based on Question/Department Selection.

    Some questions can easily be answered by one of our help articles. It would be nice to be able to pre-face a Chat with a help article based on what Question or Department was selected, rather than them coming through to an agent immediately.

    For example, if i was to use your chat to ask about how to change the colour of my widget, you could direct me to your Knowledge Base article about this rather than taking up the time of your agent to explain or paste the same link.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The automation for our Help Center/Knowledge Base is currently not available at the moment.

    We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Remove messages in a specific language to spam

    We getting so many spam messages everyday in our ticket box. Please make it possible (like in uservoice) to move message in a specific language (e.g. russian) to spam.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we don’t have a folder or language filter for SPAM messages.

    What we have, however, is the BAN feature that restricts users from using your chat widget.

    1. Banning a visitor

    You can ban specific visitors from your active chats and offline messages.
    Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor

    2. Banning/blocking the widget by location

    You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.

    Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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