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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    305 votes
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    20 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    316 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    11 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. A pop up when away....

    pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

    12 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Automatic Answers by email to offline message

    If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    10 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    9 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    249 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  9. Add a remote support so we can access customer pc and trouble shoot. This would be for Pc technicians

    I have a number of sites that utilize chats, many of them i can use here with tawk to under 1 portal. it would be nice if you guys had a remote support feature, basically the customer would click on a link allowing remote support on their PC. Currently i have to use another chat provider for this but it would be great if i could at it here keeping all my services together

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. A time ban and a chat bot

    An option so you can ban someone for a certain time. And you could also add a bot

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Email templat Update!

    I would like a feature that allows us to update the email template.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Is there any api for replying message to customer ? js

    api for replying message to customer from agent

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    12 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fayetteville Roofing Services

    Full Address :
    Rowan St
    Fayetteville, NC 28301 USA
    Phone :
    (910) 390-6371

    Website :
    https://www.roofing-north-carolina.com/

    Business Email :
    info@roofing-north-carolina.com

    Description :
    Fayetteville Roofing Services established and servicing Fayetteville, NC since 1994. We are roofing contractors, centrally located in Fayetteville, NC and remain locally owned and operated since our beginnings. We offer a full line of roofing services.

    Operating Hours :
    09:00-21:00 Mon-Sun

    Category :
    roofing

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Ability to select more than 1 contact and delete all of them

    We need to be able to delete some or all contacts with 1 click instead of manually deleting them 1 by 1. Would be really useful for GDPR. Correct me if im msising something here

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Queue

    hey it would be nice for the chat window able to show the visitor how much current chat is in the queue until the next agent becomes available. For example if 5 chats in queue the visitor can see when it comes down to 1 chat which means the next person in line would be that visitor. That would be really cool to have

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. It would be nice to see where our visitors are located. On google maps!

    It would be nice to see where our visitors are located. On google maps!

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. custom sound option for agents for new chat or new visitors

    kindly add a feature for agent side to add custom sounds like on new visitors add speaking girl or boy who speaks new visitor returning visitor or add options for agents to add custom sound

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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