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  1. Survey after a chat, Post Chat Form

    After a chat has finished ask the customer to complete a short survey.

    289 votes
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    18 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Edit messages

    Add the ability to edit or delete messages that have been sent by the agent

    300 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Automatic Answers by email to offline message

    If we could send automatic answer to offline messages to let us know that we received their message and that our opening hours are ... and that they will be answered in 24H for example.

    2 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to store the site visitor data for future analysis

    There should be option to store and export the site visitor data. This will help in analysis and future actions to be taken on website.

    10 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. The visitor can see the last chat record

    Many visitors feedback, why can't I see my last chat history? Please improve the software to lock the visitor IP, visitors can see the last chat record when they open the software for the second time.

    Conversation history could look like in next idea:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/35792506-intercom-style-conversations

    243 votes
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    21 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for the request, it’s is in our plan to create “never-ending” chat, so on visitor return it would open the same chat with all previous messages.

  6. A pop up when away....

    pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Take chat to email

    When a user submits an offline message, I'd like to be able to use the dashboard to reply to this message via email. The email should include a copy of the offline message, and I should be able to choose a default subject for these emails. The conversation would then carry on via email.

    11 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Have on mobile pop up with a trigger-message

    when the trigger start, the trigger sentence have to pop up with a little screen just for the size of one sentence,, the visitor have to see it imidiatly and not just the little nomber "1" at the head of the icon
    In all chats services uts work that way

    112 votes
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    25 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    On mobile we can’t change this behaviour at this time.
    Since the chat is full-screen, it would be bad user experience to interrupt visitor from viewing your website.
    On PC browser trigger will open a chat to show trigger message to a visitor.

  10. keyboard shortcuts

    add keyboard shortcut to end an active chat, send a ticket, or ban someone maybe? it must be easier to just press keyboard combination rather than moving the cursor to the corner of the window

    26 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Department Online/Offline Status led

    Hello, please add the possibility in the widget field if for example the sales department is online its shows a green or blue light next to the department name and if the department is offline its shows a red light at the department name level! So that the visitor knows that such department is online and such is offline! See the example of what I'm talking about below that I tried to produce. thanks for understanding.

    - WIDGET CHAT -

    Visitor Name : Johnny Depp
    Visitor E-mail : email@domaine.com

    _Select your department_

    * Sales 🔵

    * Marketing 🔴

    * Support…

    6 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Send message via http request

    I would like to be able to make an ajax request to send messages

    Thanks

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Read/seen notification.

    Need a read/seen notification on chat that indicates the chat has been viewed by the visitor.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Agent Review

    a nice feature would be to allow the chat window be able to have the visitor leave a review and feedback rating on their experience with the agent at the end of the chat. This will be optional for the visitor to do if they so need.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. Queue

    hey it would be nice for the chat window able to show the visitor how much current chat is in the queue until the next agent becomes available. For example if 5 chats in queue the visitor can see when it comes down to 1 chat which means the next person in line would be that visitor. That would be really cool to have

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. I want users to be able to message every 10 minutes

    I want users to be able to message every 10 minutes

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Ability to see who was on your website after they have left which includes IP Addresses.

    I'd like to be able to see who was on our website even after they have left. I'd like to have the same information as if they were on the site currently.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Option to hide chat bubble

    The option to turn the chat bubble off on the website while still being Online OR Away. We don't want the bubble to be viewable at all times and we may need to do a chat.

    Example: One agent is working and their shift is ending, they are in middle of a chat and want to shut off the chat bubble so no new chats come in. Our hours are not always the same so being able to do this when we want is helpful, like Zendesk Chat offers when invisible.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Use [option] tag in triggers' messages

    I think it would be very useful to add the possibility to write a question with the[option] tag in the automatic trigger section. Obviously, it may be useful for the client/user to be redirected, using the questions. Then the agent, when he joins, will already have an idea of why the user came to his site.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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