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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Record the audio chat with the client

    We are a financial company and we do love to talk to our clients
    The only thing is that the audio needs to be recorded and stored
    Could we please have that in the audion chat

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. To provide a feature that will enable users to view weekly analytics for individual sites

    One of the most important features of tawkto is enabling users to view the number of visitors who visited the website for the last seven days. However, when used with multiple websites, it only shows the number of visitors cumulatively for all sites. When I open a new website, I need to monitor the changes in the number of visitors for that specific website. Please ADD that.

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Send file and client history, configured by the administrator

    Good afternoon. I would suggest an idea for the windows of the customers who visit the site. The options to send file to the attendant and send the history of the conversation answered to the client's email, be optional, configured by the administrator. The administrator enables and disables these options in the user window.
    It's possible?
    Attention, Marcelo

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please give verified visitor feature (optional)

    Please give verified visitor feature (optional) so that agent can click on button to "Verify your identify" at the time of chat to avoid fake chat.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. New Feature

    Tracking of the Source of Traffic. In chats, it would be great to know where does the user come from, or how did they get to know about us.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Feature

    a feature where agents should be assigned to the specific URL. For an example, we use WordPress website. Our vendor will answer buyer queries via chat if We assign that particular vendor to his own product pages (URL)..! we can assign them manually, no worries because those vendor's products will last longer. Is it possible to add this feature?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Clean offline form fields via JS-API

    Clean offline form fields via JS-API

    6 votes
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  8. 1 vote
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  9. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Triggers to call external APIs

    Hello,

    My name is Kawal and I run a web development centre under the name of "Ideapps". We are using your chat service and it's really a very good job! We suggested to a few of our customers.

    There is one requirement and I'd like to ask a new enhancement in your system. It'll be very good start to add this kind of API and make a separate move on talk.to from other chat engines.

    We need:
    - When somebody enters a keyword like "record this request" a trigger should be fired (it can be done in current chat)
    -…

    12 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. User name  Appears automatically when logging in

    I hope they implement the function, when the User is logged into the website, the name appears in the control panel automatically.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Block agents to use only shortcuts

    An option to restrict agents to response using only shortcuts.
    Would be used to previne beginner users, without experience, send a wrong answer.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Make available/invisible easier

    I'm a one-person company and I simply cannot remember to change my status when I sit down at my computer or leave my computer. Is there a way to make the available/invisible status more obvious (harder to miss)? Alternatively, is there a way to change my status programmatically so I can trigger a change when my bluetooth-enabled phone is close by? Thanks.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. remove the traffic total / analytics from agents

    Being able to not show the total traffic / analytics from certain agents, on some companies they take that information as confidential, also it doesn't match google analytics on same cases.
    Kepp your your great job!

    6 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. please create Billing & Automation Platform for small business

    please create Billing & Automation Platform for small business
    free

    3 votes
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  17. It would be important a button where from a home page you can see who is online in remote disconnected state etc could it be possible to ins

    It would be important a button where from a home page you can see who is online in remote disconnected state etc could it be possible to insert this option in the future?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Auto correct on all platforms

    One of my clients has requested auto-correct for all platforms (browser dashboard, desktop app, and mobile app).

    1 vote
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  19. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Opencart Multistore Chat

    Hi,
    I wish I had the opportunity to add multistore feature in the extension of Opencart, for the possibility of having the chat in a more Store.
    post the link of the same request multistore
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/11517465-opencart-extension-multistore-multilanguage
    Thanks
    Best Regards
    Alessandro

    6 votes
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