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  1. Reporting section

    It would be great if we could download a weekly or a monthly statistics report of the chat usage.

    34 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Filtering the tickets using the flags

    Hi Team,

    For the list of tickets, you can put an option of filtering the tickets on the basis of countries. For example, when we select US Flag, the tickets should display tickets related to US. Similarly with other countries such as India or UK.

    It will reduce the burden of scrolling down to know, from which countries we got the query from.

    Regards,
    Kanishk Rai

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. add visitor alerts to your mobile app.

    It would be very useful in terms of possible sales that I could be converted from site visits

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Able to personalize agents look and feel

    Personalize with picture, color, font and short message to appear when answering a visitor.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. Company's FAVICON on the webpage.

    Currently the Title Bar shows TAWK's favicon. Can we kindly add our own logo to the webpage Title

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be nice if you could insert a way to send a real uber-style location by the app is this possible?

    It would be nice if you could insert a way to send a real uber-style location by the app is this possible?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. Agents can minimize the chat

    The agents can minimize the chat on his end

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. In-App Messaging in Android and iOS Making Tawk.to a Unified Platform

    CROSS APPLICATION MESSAGING,

    Enable chat between users of one application with users on another application, connect users of your multiple applications with each other

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Change position of button in pixels

    Possibility to define the position of the button in pixels, because in a website that I am developing for example, I have a fixed footer and it stays on top of it, making it impossible to click the link in the footer.

    It would be nice to have a feature to set 60 pixels from the bottom for example.

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. A way to generate reference numbers for Live Chats

    It is al well known and useful feature of all Live Chat systems. Please add a reference number generator for live Chat.

    10 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please make it possible as soon as possible for us to have monthly statistics that summes up all our chats pr month

    Please make it possible as soon as possible for us to have monthly statistics that summes up all our chats pr month

    We need to know how many chats we answered during 2016. It takes a lot of time to count that manualy:-)

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. API to post after prechat submit, a php variable, directly in the Chat !

    Hi, when user submit the prechat, I want to post/insert automaticaly in the chat, a PHP variable in the chat.

    example : You are on a product page "Apple ipad 16go", and when the user start the chat, an auto responder put "what is your question about the "Apple ipad 16go".

    I want to use the API with prechat and a little of javascript

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. api c++ for Qt5

    Do you have an API to use tawk.to on an embedded system equipped with embedded linux and an application under Qt5?
    It would be great to be able to use tawk.to on an embedded system and connected with touch screen, right?

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Pre-chat survey statistics

    Problem: Tawk.to allows you to create a pre-chat survey, but doesn't allow you to generate any reports based on what customers have chosen in the pre-chat.

    It would be great to have this option

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Send attributes via server

    Agents sometimes need access to sensitive information that the client should not be able to see, and therefore could not be included in a javascript setAttributes() call.

    I'd like to be able to make a server-side request that submitted some attributes to a chat.

    6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. You can add possibility for livechat?

    Hello,
    we are using you chat on our website and we feel like few important functions are missing there. May we ask you to add them? And if yes, how do you think, how long may it take to implement those functions? I believe I can help you with that, but let me first describe those functions:
    1) To add a trigger, where user can pick a chat subject and depending on that choice he might be redirected to another contact form. I mean, for example if we have a chat with a possibility to choose between two topics, one…

    3 votes
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    3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. Every agent can set automatic response

    Every agent should have a right to set their automatic responses.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. The first communication record should be found when he/she ever came beford.

    When the same customer comes to the website, the new communication should be started after the first communication record.

    1 vote
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