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  1. MOBILE option it is showing CHAT It will be helpfull if I enter my number

    MOBILE option it is showing CHAT It will be helpfull if I enter my number

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. is there a way to intimate you if your visitor is staying more than 1 min in your site by way of any altertor sound in the chat window.

    As of now websites get lots of bounces where visitors are not too much interested in your site.. generally they leave within 1-2 min.. it would be nice if you have a trigger that will alert if a visitor stays more than X min in your site to the operator that will let him to attend to the visitor on a proactive way.. can you please try to add this feature in your sw - thanks - sgakumbakonam

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. conversions

    As a digital marketer, I strongly recommend to add a feature to capture the converted leads, or a feature to measure hot leads. It would be fantastic if you could integrate it with Google analytics as well

    1 vote
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  4. Capture the visitor name and set his on my trigger action

    It's like capture the name input and execute a trigger like:

    "Hello, <name>" = "Hello, Mark"

    Thanks

    1 vote
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  5. How to organize the Shortcuts according to languages

    Hello, on my website http://www.azrepair.eu i'm using Tawk online chat and from there i have contacts in different languages, how to organize the Shortcuts according to languages, example:

    English
    - Reply 1
    - Reply 2

    Italian
    - Reply 1
    - Reply 2

    German
    - Reply 1
    - Reply 2

    Thank you!

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. spam filter

    Spam filter for fowarded email messages.
    I forward my support@ email address to my tawk.to email address.
    My support@ will already mark the subject of spam with SPAM.
    It would be nice to have a filter system for message that contain matches of things in subject, body from, etc.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. to provide API so that your app can be used with mobile apps, like in-app messenger

    to provide API so that your app can be used with mobile apps, like in-app messenger

    3 votes
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  8. Have a way for an agent to see other agents by group

    There is no way for agents to find other agents based on the groups they are in. So the 'agent chat' should have a feature to allow agents to search for and 'transfer' chats to other agents by groups.

    If there are 10 total agents, 8 in 'general support' and 2 in 'tech support' and they are all online and a general support wants to know which of the other 9 agents are in 'tech support' he currently would have to start an agent chat with all other agents to find one. Where he should be able to group/search/filter other…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. Minimize the chat widget when the user press ESCAPE key.

    we have to click on the minimize button to minimize the chat window,
    its very non - user-friendly.
    I would like an esc-key or any other combination of keys which would minimize the chat window.
    If you could use combination of keys then we may have an option to close the widget too.
    Thank You.

    4 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Redirecting customer control

    It will be great if we can control and redirect customer right from the live chat.

    1 vote
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  12. Make the pre chat form answers show to the visitor

    When you start the chat as a visitor, It should not show you your pre chat form answers. only the Agent should see.

    3 votes
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  13. Geomaps

    Place the geomapas to customer location

    1 vote
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  14. Add multi-language option in Prestashop Tawk.to module

    Hi there,

    I have a prestashop store in two languages, the thing with prestashop platform is that you cannot paste the tawk.to script code in all the pages depending if you want the chat in a specific language or in another, because there are hundred of page combinations.

    So the chat will always appears in the same language no matter if you are in the english, spanish or french version of your site. And it can make your clients confused.

    9 votes
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. namechance for option-button

    Can you chance the default-text for the german-version of "options"?

    "einstellungen" -> "Einstellungen"

    In the preview it's right, but on my website it's wrong.

    Or can you add a option to define the options-button?

    1 vote
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  16. make it possible to measure the time the chat is online

    make it possible to measure the time the chat is online even if there is not people that want to chat, we are still online available. the time we click on and the time we click of during that day needs to measured. It will be great. % is not enough.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. White List

    Create a white list of IP address. IP addresses on the White List would not count towards stats or signal alerts from the systems.

    1 vote
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  18. Show organization data information

    The service http://www.ip-tracker.org/ shows the Organization information. This is useful when visitor is inside a know IP organization like microsoft, google, etc.
    This information should be show in the chat window too to help identify the visitor.

    3 votes
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  19. drupal 8.x support

    update you drupal 7 module to also support Drupal 8.

    1 vote
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    planned  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote
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