Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Preview avatars of agents before starting the chat

    Before starting the chat visitor should have the opportunity to see who can respond to their questions.

    It creates impression that there is a real team working on the service and it's part of "who we are".

    Some example:
    https://www.chaport.com/wp-content/uploads/widget-cut-en.png

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. storing other data such as compay name and phone number on browsers as name and email

    when our customer contact us in first time they record data such as name and email. we added other data such company name and phone number but other data that we added not br store in the browsers
    only name and email are storing on the browser for future chatting

    I want to store other data in browsers as a new features

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  3. Display message previews if widget is hidden

    Currently if you have the widget hidden to use a custom button to trigger the chat window, if a trigger goes off it opens up the chat box and dose not display the message if you have pre-chat form enabled.

    Would be better if it displayed the bubble above where the widget loads just like if the widget is visible

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Blacklist emails coming from a domain or which are in a specific language (e.g. Russian)

    It would be great to blacklist emails coming from a domain or which are in a specific language (e.g. Russian)
    We get tons of spam email every day in our account

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. View agent direct messages

    It would be nice to have an ability for admins to view agent to agent direct messages

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad

    Please add a feature to filter all negative, positive and neutral reviews history. So that we will know why someone has rated us good or bad.

    The history on the dashboard should have a filter to check based on date/month/year/customize the range

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. The Chat room, user chats only budypress

    members can send messages to each other and connect to a common chat channel. Thanks to Budypress (wordpress) members can be connected directly.

    15 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Add a link PROFILE PAGE In the Chat window

    Add a link PROFILE PAGE In the Chat window
    Or when the image click goes to link PROFILE PAGE
    Or appear autothetically at the start of the Chat When the Chat ends

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. auto close ticket

    Auto close ticket when not updated/replied to for X amount of time.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Emails language should be customizable

    Ticket reply emails are in english, not in locale language. For example:-

    - Please type your reply above this line -

    This is confusing to non-english speakers.

    259 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    32 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Is there a way to process my reads collectively?

    Is there a way to process my reads collectively?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. NEED LIVE email notifications NOT Chat ended notifications

    I would like a email notification on every chat request

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. Just the first user that answer the chat could write

    I have the problem with the Sales team, that they interrumpt the conversation betwen them with a client, that why maybe could have a feature, where you can put, that just the first user that answer continue the conversation

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. The Users or Agent should just see their conversations

    When a single agent logued in, he should see just ther conversations and not the conversations of other Users, Just the admin could see every conversartion of all the agents,

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. add a group live chat between site visitors not only 1 and 1 chat

    i want a live chat between all visitors on website like forums, not a chat only btw visitor and me ( admin ) that will be the best thing ♥

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. have a history of pages which customer visited daily or in a particular period of time

    Please provide a feature in which we can download the daily or monthly history of customer-visited pages of our website

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. mobile chat widget

    The chat on mobile has no option to change whats written .

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. IP tracking

    Add the possibility to activate "IP tracking" for admins only

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. to please add contact and email info the company below the chat box.

    to please add contact and email info the company below the chat box.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base