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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Change button color

    I want to set the color of the widget and the color of the button separately. For example, if I change the background color to white, there is a problem that text area or button disappears.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Zoomable screenshots on the Knowledge Base

    The images uploaded on the Gallery section of the Knowledge Base are stored and displayed using the original file size (Ex. 1200x800 px).

    When they are embeded on an article of the KB, they are displayed using 630px width.

    Since the resource is there, would it be possible to have some kind of zoom behaviour so user can see the full size image?

    Thanks and congrats for an awesome product and support team.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can't zoom in on the images in KB articles.

    When displaying an image in a Knowledge Base article, the browser will automatically set the image to a size that fits the article width. If the image size is 1024 X 1024, but the article size requires 600 px, then the image will be resized to 600 px.

    To learn more about file types and sizes that are supported in tawk.to, visit this link: https://help.tawk.to/article/what-file-types-and-sizes-are-supported

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  3. Have a notification to an agent if a user goes to a specific page URL

    If a visitor completes their details on a landing page and then goes through to a payment/cart page - it would be really helpful to then send an agent a notification...

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. Start Ticket system from a higher number

    No company wants to start with #1 in my case I am switching from a different system and would left to start ad the number where I left my old system.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The default ticket number will start with number 1.

    We currently do not have the option to change other numbers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  5. Existing User Auto Identification.

    Hi, I run a hosting business and I use WHMCS. Please add a feature whereby a user's name and email are automatically fetched by Tawkto when the user logs in to their account on the Client area. This is really helpful to us on the other side of the chat as we won't need to keep asking users to identify themselves so we can look for their accounts to log queries. The pre-chat form is not really helpful in this case since users can just decide to start a chat without filling in anything. The feature should only fetch details…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can use our API scripts to achieve this purpose.

    Our JavaScript API documentation has a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  6. make every conversation for every agent private in other words when an agent joins a conversation, he is the only one to see the conversatio

    Make every conversation for every agent private
    In other words, when an agent joins a conversation, he is the only one to see the conversation and of course the admin of the property

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a feature that hides chats from other agents.

    All members of a property see the same Dashboard, incoming chats and message history.

    This allows for easy access to all chat transactions and monitoring of visitor's activity. It also makes  chat take-over easy especially from one agent/department to another.

    Should your agent wish to have a private chat conversation with a customer, they can use their personal Profile Page.

    Every Profile Page  has a chat widget installed by default so customers can start a chat with agents directly.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link…

  7. Hierarchical base Pre-Chat Question

    Dear Team,
    In Pre-chat question we should have an option where we can ask Sub question based on user choice. Like if User chose Question A then we want to show another option with Question X Question Y etc.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have an automation for pre-set questions and answers.

    Our automation/chatbot feature is currently on our roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  8. Add user's Name in the welcome message

    It would be great if the 1st message (which we set as a trigger without delay) can automatically take the name of the user which was entered in the pre-form. This allows the 1st message to feel "personal".

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Asynchronous messaging is an upgrade that will automatically include the Names of visitors when they start a chat.

    This is a feature that we are currently working on and will post updates once approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. Please make Tawk.to a Omnichannel messaging platform

    In today's world, We can't force customers to come to a specific platform for support. Also for us managing multiple support channels is very problematic. so can you please make tawk .to an omnichannel customer support application where users can ask for support from their Facebook account, messenger, WhatsApp, Twitter, telegram, sending email, sending SMS. and we can entertain everyone from a single panel. we can also provide phone call support. Something like jivochat.com for Freshdesk. also Chatbot is another suggestion so basic queries will eliminate from live agents and response time will be better. we are ready to pay…

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Our Facebook and WhatsApp integrations are already on our future roadmap. We will post updates once the feature has been implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

  10. limit number of chats per agent

    why dont you make chatting rules .. for example :
    limit chat per agent that can be handled at one time ., see in coming chats

    thanks

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. 6 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we have an X symbol as a warning sign together with the error message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Add ability to edit default widget chat bubble icon.

    Add ability to edit default widget chat bubble icon. We have a little robot that we would like to use as our company mascot and put him on the chat icon. Unfortunately there is currently no way to swap out the default chat bubble with a different image.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently do not have an option for customizing the bubble chat icon.

    You can, however, personalize the Attention Grabber by uploading your own image/logo.

    Helpful link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Chat Screen Inside WHMCS

    we want our admin login in whmcs and can chat from there
    like inside whmcs there is some page where our agent can chat with our clients, and they don't have to separately login in tawk to.
    This must be done via some API connection rather than signin by giving user/pass. We want our admins can only chat via whmcs, and no user/pass required to login into it. it always connect via API.
    Also they only have access to receive chats and chat with customer they do not have access to change or add predefined replies.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Deleted users will still show in the Group chats. There is no way to remove them manually.

    Deleted users will still show in the Group chats. There is no way to remove them manually.

    Even if the users have deleted their Tawk account they still will be shown in all the group chats.

    The support team suggests that we may create a new group chat. Not a good idea as we lose the history.

    My suggestion is to have these possibilities as a admin to delete undesired or inactive users from the group chats.

    30 votes
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    5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members were removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about Group Chats, visit the following links:

    1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: …

  15. Routing

    can you please have a routing capability so that a specific person will be contacted if they need a department.

    5 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to route customers directly to a designated agent or Department.

    Alternatively, you can follow these suggestions:

    1. Direct Chat Link/Profile Page

    Your visitor can directly send you a message using your Direct Chat Link/Profile Page.

    This is useful when returning visitors want to reach out to a specific Agent.

    To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page

    2. Pre-Chat Form

    A Pre-Chat Form requires a visitor to answer a set of questions before a chat commences.

    You can set up a Pre-Chat Form allowing visitors to either request a Department or choose an agent’s name from a list of multiple agents.

    Follow these steps to set up your Pre-Chat Form:

    In your Dashboard, click the Admin gear icon in the left sidebar.
    Select Widget Content.
    Enable the Pre-Chat form…

  16. private message

    when a client request a chat any agent can take the chat then send it to someone else and that agent then can make it a private message
    so it can be a secure chat and no one else can see what you are talking about ...Like add a button saying secure chat (on) (Off) then only at that time you and that agent and client on that chat at that time can see whats being said, then hide that info when tuned off to make it a secure private chat .where only you can see the past stuff said…

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, there is not a feature allowing chats to be hidden from other agents/departments.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Webhook for shortcuts

    Add a possibility to make a webhook request in a shortcut and add a placeholder to send the response to the customer.

    Background:
    Im selling a software and want to generate a trial license for the customer and send it to him via shortcut or automatically when he visit the website.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently do not have a Webhook event for Shortcuts.

    Alternatively, you can create an Advanced Trigger for sending automatic messages to your customers.

    To learn more about Triggers, visit the links below:

    Creating and managing triggers
    https://help.tawk.to/article/creating-and-managing-triggers

    Advanced Triggers
    https://help.tawk.to/article/advanced-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Add chat already open message on mobile

    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see you had such a feature already but removed it again.
    I think the current chat behaviour on mobile phones is a bit confusing for users. Currently, on a mobile device, the chat is open in a new tab. Although I think it would be clearer to have it open as a (maximized) pop. I see…

    12 votes
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    4 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This how the chat widget behaves on a mobile device:

    1. If the chat widget is configured as a POPOUT, the chat widget will open in a separate tab purely for a chat.

    Visitors will have to come back to the main tab if they wish to navigate your website.

    2. If the chat widget is configured to MAXIMIZE, the chat widget will open within the current tab and the chat widget will follow the visitor as they navigate your website.

    It will notify the visitor if there is an unread message in the same way it would for a text message on a mobile phone — a little red 1 or 2 appears on the widget.

    To configure the chat widget behaviour, do the following:

    1. Click the Administration Tab
    2. Select Chat…

  19. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Exporting tickets/messages to third party ticketing system

    Please add an automatic export option so that tickets received in Tawk can be exported to a third-party ticketing system.

    It's currently offered as a manual process, but it would be nice to have that as an option.

    3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We have a Webhooks function that supports the following events:

    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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