It would be nice to have a feature what requires a customer to input their age. If they are underage (under 18) then the system will not allow them to continue chatting.

Include display of the client's country time/date/weather depending on the client location, alongside the country section on the dashboard.

It would be great to respond to a Hello with something like:

"Good afternoon, how may I assist you?"

"Seems a bit chilly today, isnt it?"

I believe www.timeanddate.com have free APIs for this that can be used for such integration.

It would be great when a user visit a website page, window chat appears softly like this one on this site: https://www.infusionsoft.com/software/features

Thanks

Many other monitoring packages include livetime CLICK tracking. The ability to see how many times a visitor is clicking on any given page and/or in total for their visit. Depending on your industry, this can be very insightful data.

There is plenty of space on the monitor dashboard for this feature, next to the VISITS & CHATS columns. (you could have a column for CLICKS)

see attached screenshot here: http://i.imgur.com/zmjaxQq.png make the red arrows text clickable to go back, not only having the big "X" on the right, but also getting back through the navigation structure, i am so used to this, it would be awesome to have this clickable, the red arrow is pointing at it

When a site visitor clicks the close tab button, allowing the chat to appear to prompt further questions.

Our executives are not agents so they do not spend a great deal of time in the Tawk app. There is a line of stat graphs on the app (Visitors, some chart, Visits, another chart, Chats, and a third chart) that would be perfect to place on the leadership dashboard in our intranet for them. Could this be available either as an iFrame or as an api feed?

to give me the IP addres who indicates to the login onto the dashboard for me to put it on my website DNS

App get idle after few minutes..Can we change it so it is always active

So you are able to leave the twak web without the admin perm

I use to use another Live Chat app whereas we can control see and control customer screen and guide them through certain process. It made things much easier where the process is little complicated. I hope you guys can add this.

Please create channel in Jabber

Shopping cart visibility to make better decisions and help convert customer

I would like to prevent new chats from coming in when my status is set to "Away".

I have a customer who also uses Tawk, it would be a great feature if they could invite me into one of their conversations. For example, I may be able to assist in a specialist area there and then as an invited guest rather than being sent a transcript after.
As a guest I would suggest that I would only have access to that specific conversation and not my clients dashboard etc.

customise the start chat button

we need to control views inter agents by departament

In automatic options, add an option to display a message which cannot be replyed,until customers opens a chat (filling out the fields before starting a chat, and also if the chat is currently online) and an option that allow closing a chat (execute a automatic chat close in automatations and add like [close] tag to allow to send a message and also close the chat,a message which cannot be answered until chat is reopened.