Feedback
Suggest a new feature or improvement to current ones to make tawk.to the best service available!
To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).
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Filtrage pays
Hello We should be able to keep our country filter selection in the admin because it again at each connection is tedious. thank you
1 vote -
add a feature to be alerted when a specific user returns to the website
a feature for the chat widget could be that a person who was on the website and left could then be "tagged" and "remembered" so that when he/she visits the website in the future, the agent who tagged the visitor is alerted of the visit. Either by email or by the ringing sound that comes up when someone chats.
2 votes -
1 vote
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can you create a function of personality how long to wait
can you create a function of personality how long to wait
6 votes -
google and facebook sign in
that would really speed up the process for the customer
4 votes -
Integration with third-party cms
I want to have all chat data and history to be maintained in third party cms. So want you to provide webhook apis.
1 vote -
Reporting for the URL in the chats! VERY IMPORTANTE, PLIS!
Reporting for the URL in the chats! VERY IMPORTANTE, PLIS! So you can do the metrics of what service you have tu put your money (google, fb, etc)
4 votesHi there dear tawker,
If you want to gather statistics about which pages of your site are used more often, you can use Google Analytics. It’s free.
If this is not what you are looking for, please add a comment explaining what you would like to see in tawk.to in more detail.
Thank you!
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add the the trigger Enabled time..
add the the trigger Enabled time so that it can shut down itself when we after work.
1 vote -
agusmulyadi99@iCloud.com
Agus Mulyadi
1 vote -
be able to add specific agents to specific pages on a website.
It would be beneficial to add a specialist of a certain service to that specific service page.
1 vote -
MOBILE option it is showing CHAT It will be helpfull if I enter my number
MOBILE option it is showing CHAT It will be helpfull if I enter my number
1 vote -
is there a way to intimate you if your visitor is staying more than 1 min in your site by way of any altertor sound in the chat window.
As of now websites get lots of bounces where visitors are not too much interested in your site.. generally they leave within 1-2 min.. it would be nice if you have a trigger that will alert if a visitor stays more than X min in your site to the operator that will let him to attend to the visitor on a proactive way.. can you please try to add this feature in your sw - thanks - sgakumbakonam
1 vote -
conversions
As a digital marketer, I strongly recommend to add a feature to capture the converted leads, or a feature to measure hot leads. It would be fantastic if you could integrate it with Google analytics as well
1 vote -
Capture the visitor name and set his on my trigger action
It's like capture the name input and execute a trigger like:
"Hello, <name>" = "Hello, Mark"
Thanks
1 vote -
How to organize the Shortcuts according to languages
Hello, on my website http://www.azrepair.eu i'm using Tawk online chat and from there i have contacts in different languages, how to organize the Shortcuts according to languages, example:
English
- Reply 1
- Reply 2Italian
- Reply 1
- Reply 2German
- Reply 1
- Reply 2Thank you!
1 vote -
to provide API so that your app can be used with mobile apps, like in-app messenger
to provide API so that your app can be used with mobile apps, like in-app messenger
3 votes -
Have a way for an agent to see other agents by group
There is no way for agents to find other agents based on the groups they are in. So the 'agent chat' should have a feature to allow agents to search for and 'transfer' chats to other agents by groups.
If there are 10 total agents, 8 in 'general support' and 2 in 'tech support' and they are all online and a general support wants to know which of the other 9 agents are in 'tech support' he currently would have to start an agent chat with all other agents to find one. Where he should be able to group/search/filter other…
3 votes
Admintawk.to
(top bird!, tawk.to)
responded
Hi!
It is possible only for admin to see departments and their members.Admin – Departments.
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1 vote
Hey tawker,
Could you please elaborate on what you mean?
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Redirecting customer control
It will be great if we can control and redirect customer right from the live chat.
1 vote -
Make the pre chat form answers show to the visitor
When you start the chat as a visitor, It should not show you your pre chat form answers. only the Agent should see.
3 votes
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