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  1. which staff viewed

    hello, is it possible to add for admins to see which staff members have looked at a support call but choose not to answer it?

    this feature is already built in but in the tickets side of it and it would be great if this could also be on the live support call side of it, a few staff members have looked at a live call and for whatever reason desided not to answer it, but with this added feature it will make them think twice about it,

    many thanks :)

    3 votes
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  2. 1 vote
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  3. Copy properties

    Copy one propertie to create a new one and maintain all the settings (including widget) excluding the url and the chat/messages history.

    4 votes
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  4. a report to show which agents were online

    I would like to run a report to show which agents were online , ideally an hourly option

    1 vote
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  5. To use Roku streaming Device user have to make the Roku Account or sign in to roku.com/link by giving the alphanumeric Roku actuation code.

    To use Roku streaming Device user have to make the Roku Account or sign in to roku.com/link by giving the alphanumeric Roku actuation code. Roku is an entertainment stick which streams various channels, for example, amazon prime, Netflix, Hulu, ESPN all channels at one place. Steps to create online Roku account is very simple which are referenced here:
    <a href="https://roku-comlink.us">roku.com/link</a>

    1 vote
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  6. Trigger messages color backgorund

    Please add some trigger messages color backgorund so it can be more visible for user to read the text becuase for now no this kind of setting is available.

    1 vote
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  7. Add WhatsApp & Telegram Icon Integration

    I would suggest you to integrate WhatsApp & Telegram option

    3 votes
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  8. information about reading the chat message

    I have an idea: adding the function enabling information that the agent read the client's chat message and vice versa. So, when the agent did read the client's message, under the client's message will be inscription "read" and vice versa. I think it's a really interesting idea. The client will know when the agent did read his message, and if he does not reply, "neglecting" it and vice versa, the agent will know when the client has read his message.

    6 votes
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  9. Knowledge Base/Categories

    Knowledge base....To be able to allocate information in a specific knowledge base category to multiple categories.

    For example; I use your software for a car sales business. I have a category for vehicles, where all of our vehicles and descriptions are listed....E.g. 30 vehicles. If 12 of those vehicles were Automatic, it would be good to allocate it to multiple categories, i.e. Vehicles, Automatic and diesel..

    At the moment, you have to copy and paste all vehicles, multiple times, into several categories.

    ps...Only been using your system for a few days and i must say i am very impressed. Great…

    1 vote
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  10. 1 vote
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  11. Display custom message. When OFFLINE form submission.

    Display custom message. When OFFLINE form submission.

    1 vote
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  12. 1 vote
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  13. To have a button where we can download the data on reporting for all of the properties at once

    There's a way to download data from the Reporting as a csv file but it's only possible doing property by property. It would be nice to have a way to download it all in one go

    1 vote
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  14. To have a button where we can download the data on reporting for all of the properties at once

    There's a way to download data from the Reporting as a csv file but it's only possible doing property by property. It would be nice to have a way to download it all in one go

    0 votes
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  15. allow us to disable Email Transcript on user widget

    allow us to disable Email Transcript on user widget

    3 votes
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  16. add french translation for text in email

    translate some text in email :

    - Please type your reply above this line -

    and
    A new ticket has been created.

    1 vote
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  17. to customize new message notification

    to customize new message notification

    3 votes
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  18. Gostaria de saber se seria possível fazer a tradução das mensagens que são enviadas por e-mail de forma que usemos a nossa linguagem nativa.

    Ter opção de escolher a linguagem da mensagem que é enviada por email (chat transcript). Assim teríamos a mensagem na nossa linguagem ou se pudéssemos digitar a nossa própria mensagem.

    1 vote
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  19. ervoor te zorgen dat je de inhoud van een winkelmandje van een bezoeker kunt zien in een woocommerce webshop.

    Als er een bezoeker op een woocommerce website komt en begint met het vullen van het winkelmandje dan is het erg handig om te zien wat de klant in het winkelmandje heeft liggen.

    3 votes
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  20. Facility to see Last visitor should be there.

    Facility to see Last visitor should be there.

    1 vote
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