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  1. 1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  2. Reporting for the URL in the chats! VERY IMPORTANTE, PLIS!

    Reporting for the URL in the chats! VERY IMPORTANTE, PLIS! So you can do the metrics of what service you have tu put your money (google, fb, etc)

    4 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    If you want to gather statistics about which pages of your site are used more often, you can use Google Analytics. It’s free.

    If this is not what you are looking for, please add a comment explaining what you would like to see in tawk.to in more detail.

    Thank you!

  3. make it possible to measure the time the chat is online

    make it possible to measure the time the chat is online even if there is not people that want to chat, we are still online available. the time we click on and the time we click of during that day needs to measured. It will be great. % is not enough.

    1 vote
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  4. add an API which allows invoking a chat session from within a windows application

    We would be delighted to work together with you in implementing an integration with our CRM system so that a chat session could be invoked from within the CRM and customer service representatives working with the CRM would be able to seamlessly interact with customers via chat

    1 vote
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    under review  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. drupal 8.x support

    update you drupal 7 module to also support Drupal 8.

    1 vote
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    planned  ·  1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create an ONLINE CHAT button, for business owners to send to clients via email

    Create an ONLINE CHAT button, for business owners to send to clients via email. When I email to my clients I would like to attach an online chat button making it easy for them to reach me, also letting them know that I have online chat avaliable.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  7. How about adding an option for sending email notifications for tickets assigned to me.

    Like if a colleague assigns a ticket to me, i should get an email notification that i have a ticket so i can solve it.

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. Provide reports for evaluating chat data from business perspective

    Provide reports for evaluating chat data from business perspective

    1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  9. CNAME Masking of the Tawk.to URL

    We use tawk.to as a pop-out chat.

    Because of this the tawk.to url is displayed.

    I think it would be a good idea to be able to mask the tawk.to URL with CNAME.

    So then the URL would could be 'livechat.example.com'.

    This shouldn't affect tawk in getting your name out of there as like with the chat being at the bottom of the page, your logo would be in the bottom right corner still :).

    Cheers,
    Nick.

    30 votes
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    under review  ·  3 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add chat button to email copy

    Most live chat services provide you with the code to embed a chat button inside an email copy. This is very powerful in an email marketing campaign, as well as for personal emails, enabling the client to respond to an email straight away by engaging in a live chat.

    It's not too complicated to implement and I would be happy to provide technical details from other services I've used.

    22 votes
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could you please add a feature to run\download reports in order to see the traffic sources? this would be a perfect feature to your software

    Could you please add a feature to run\download reports in order to see the traffic sources? there's already an historical tab that shows the daily traffic source.
    this would be such a perfect feature to your software !

    12 votes
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    under review  ·  2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  12. Change page title dynamically

    I use the posting of new page information within iFrames and with dynamic scripts. The actual document page doesn't change, but "where" the visitor is within the site does change. I would like to be able to the document tag title to a new name without the page reloading so the Tawk app sees the page title change.

    27 votes
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    under review  ·  5 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  13. 3 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  14. Hello! Could you please prepare plugin for https://www.webasyst.com/

    Plugin integration for shopscript CMS - https://www.webasyst.com/
    Currently i use this cms for inet shop zebra-online.ru I can test it on our web source

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  16. Reports: filter by destination url

    if I have different landing page would be good to have a report url to enter the chat.

    4 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to send a message to all online users

    Ability to send to the online users of the website, a mass-message.

    135 votes
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    under review  ·  6 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  18. Adding seconds next to minutes in transcript emails

    One of our accounts claim that is very important to know how many seconds take to his staff to respond visitors from question to question. Currently it is only possible to know at what time and minutes visitor asked question and support provided an answer, but not possible how many seconds took from question to answer. Although 40 seconds seem to not be that long, it is an eternity while being behind a monitor... just a thought that should be difficult to add.

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  19. The ios must have the option for new visitors yet

    The ios must have the option for new visitors yet

    1 vote
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    under review  ·  0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. Deactivate, disable ticketing functionality

    Hello,

    to deactivate the ticket system would be nice!

    2 votes
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    0 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
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