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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Agent Review

    a nice feature would be to allow the chat window be able to have the visitor leave a review and feedback rating on their experience with the agent at the end of the chat. This will be optional for the visitor to do if they so need.

    1 vote
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  2. Queue

    hey it would be nice for the chat window able to show the visitor how much current chat is in the queue until the next agent becomes available. For example if 5 chats in queue the visitor can see when it comes down to 1 chat which means the next person in line would be that visitor. That would be really cool to have

    4 votes
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  3. 6 votes
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  4. A pop up when away....

    pop out when someone starts a chat if you are currently on a different page, website etc, so you don't miss a chat while you are doing other things. Make the chat pop to the screen you are using

    12 votes
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  5. I want users to be able to message every 10 minutes

    I want users to be able to message every 10 minutes

    1 vote
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  6. Ability to see who was on your website after they have left which includes IP Addresses.

    I'd like to be able to see who was on our website even after they have left. I'd like to have the same information as if they were on the site currently.

    1 vote
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  7. Option to hide chat bubble

    The option to turn the chat bubble off on the website while still being Online OR Away. We don't want the bubble to be viewable at all times and we may need to do a chat.

    Example: One agent is working and their shift is ending, they are in middle of a chat and want to shut off the chat bubble so no new chats come in. Our hours are not always the same so being able to do this when we want is helpful, like Zendesk Chat offers when invisible.

    3 votes
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  8. Use [option] tag in triggers' messages

    I think it would be very useful to add the possibility to write a question with the[option] tag in the automatic trigger section. Obviously, it may be useful for the client/user to be redirected, using the questions. Then the agent, when he joins, will already have an idea of why the user came to his site.

    3 votes
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  9. dark mode for the widget

    having a dark mode on the widget to support dark style websites and for it to be easy on the eyes at night.

    15 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  10. Callback request feature

    Visitors should have the opportunity to request a call from agents or schedule it for the desired time.

    3 votes
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  11. Preview avatars of agents before starting the chat

    Before starting the chat visitor should have the opportunity to see who can respond to their questions.

    It creates impression that there is a real team working on the service and it's part of "who we are".

    Some example:
    https://www.chaport.com/wp-content/uploads/widget-cut-en.png

    3 votes
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  12. Display message previews if widget is hidden

    Currently if you have the widget hidden to use a custom button to trigger the chat window, if a trigger goes off it opens up the chat box and dose not display the message if you have pre-chat form enabled.

    Would be better if it displayed the bubble above where the widget loads just like if the widget is visible

    3 votes
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  13. Blacklist emails coming from a domain or which are in a specific language (e.g. Russian)

    It would be great to blacklist emails coming from a domain or which are in a specific language (e.g. Russian)
    We get tons of spam email every day in our account

    1 vote
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  14. Is there a way to process my reads collectively?

    Is there a way to process my reads collectively?

    1 vote
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  15. NEED LIVE email notifications NOT Chat ended notifications

    I would like a email notification on every chat request

    1 vote
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  16. Just the first user that answer the chat could write

    I have the problem with the Sales team, that they interrumpt the conversation betwen them with a client, that why maybe could have a feature, where you can put, that just the first user that answer continue the conversation

    3 votes
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  17. The Users or Agent should just see their conversations

    When a single agent logued in, he should see just ther conversations and not the conversations of other Users, Just the admin could see every conversartion of all the agents,

    3 votes
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  18. add a group live chat between site visitors not only 1 and 1 chat

    i want a live chat between all visitors on website like forums, not a chat only btw visitor and me ( admin ) that will be the best thing ♥

    3 votes
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  19. have a history of pages which customer visited daily or in a particular period of time

    Please provide a feature in which we can download the daily or monthly history of customer-visited pages of our website

    1 vote
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  20. Export all form custom leads and data (Phone Number)

    Please give me new features export custom leads and data like phone number and other stuffs. Important for Phone Number (Custom leads)

    6 votes
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