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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Have a form to fill up if not replying in the chat after X seconds

    If I'm online, it would be great to have a form poping up with a message to the user saying that "sorry for the delay please fill up your email adress and we'll get back to you asap" ? (In case we miss a chat by example) without having to force client to fill up the form prior to the chat.

    3 votes
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  2. Disable email sent to user after a chat is converted to ticket.

    We are using Ticketing for internal control only and need to deactivate the email sent to a user when the ticket is created. My company is using Zapier to integrate systems, and it only triggers when a Tawk ticket is created. The data we use inside the automation is not "Customer formatted".

    1 vote
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  3. Customize Width and Height of bubble

    Add a new feature to abble changes on width and height of bubble version. In some cases this 60x60 pixels is very big, causes a poorly quality of entire design.

    3 votes
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  4. Offline Grabber

    an update that u can edit the Grabber the account isoffline was nice, that u can edit the Offline Button like the Online Button

    1 vote
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  5. Fox nation sign in

    If you wish to activate the Fox Nation on Roku, you need to follow the guidelines to get the channel without the troubleshooting issues. The mandatory thing to stream the Fox Nation on Roku is the account on the channel. If you have the existing account, you can process the channel activation and streaming steps. If you don't have the existing account, you need to create the new one to stream the contents on the Fox nation. https://www.roku-com-link.info/fox-nation-on-roku/

    1 vote
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  6. Accept or Deny button when another agent is joining a chat

    Issue: the notification that another agent has started the chat is not obvious, especially when two agents join a new chat at the same time.
    Expectation: When an agent is in a chat and another agent wants to join or has been invited to join, the original agent must be able to Accept or Deny that agent from joining.
    Benefit: Deny button will stop new agents from crashing an existing site and help the company look more organized.

    3 votes
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  7. Activity Timeout

    Make it so my status changes to Away after 5 min or a configurable amount of time I set if I'm not active on my Computer.

    7 votes
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    1 comment  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  8. ChatBot ...

    I suggest to add the possibility to set up a chatbot with a lot of predefined questions ...

    6 votes
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  9. Support for Integration with whatsapp and messenger

    i think is necessary the integration with Whatsapp and Messenger. I Want to use in https://dialectica.com.mx

    1 vote
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  10. 1 vote
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  11. Customer portal Knowledge Base

    Taking adventage of Knowledge Base, will be great to open to client's view in a king of Customer Portal, where the can self service looking for solutions

    7 votes
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  12. Custom Add-on/Extension/Feature

    A custom add-on/extension would provide more customization options by allowing the administrator(s)the ability to use the chat system's dashboard API (When it's allowed/created) to create custom add-ons/extensions for the agents to have access to use.

    Right now, the closest thing I can compare it to is a browser extension known as "TamperMonkey", which allows a user to write JavaScript code to create custom web extensions for a specific website, set of websites, web pages, etc.

    The problem with TamperMonkey is that it only works on the client device that it was setup on. Thus, any hard-coded changes (including setup) would…

    3 votes
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  13. Choose the name of agent when connected in Triggers

    I have three agents I want to show me the name of an agent in Triggers when he or she connected, for example, You are now chatting with xx (name of agent when connected)

    1 vote
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  14. You can change the Ticket Assignment, even the agent is not in a department

    If a agent needs to apply a ticket to the developers department, the agent is not in the department, the agent can assign the ticket too to developers

    3 votes
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  15. 1 vote
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  16. Customize shortcuts for customers

    It would be nice to have shortcuts that can be customized automatically by pulling information automatically from entered customer info and agent info.

    Something like this:

    Thank you for reaching out to AvaDent.
    I am happy to assist you today.
    {{agent_name}}

    In this instance it would automatically grab the agent's name who used the shortcut.

    1 vote
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  17. The fields' email and phone number currently does not verify details that's been provided. Could you please solve this?

    The fields' email and phone number currently does not verify details that's been provided. It can be bypassed once the format for the said form are provided

    1 vote
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  18. importing contacts

    The opportunity to import contacts, say from gmail, into tawkto so you don't have to search you contacts and copy and paste from gmail for example. Just like an address book I suppose, would make things a lot easier

    3 votes
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  19. Summary Email after ending the chat session

    Hi All,
    I noticed that the "email notification" feature sends one email for each missed conversation to the setup person. In order to efficiently monitor the service, it would be better to just send one email at the end of the session which summaries how many missed calls we got. For example, let's suppose we run the chat service from 9:00 am to 11:00 am and we got 100 missed conversations instead of receiving 100 emails, it would be beneficial to get just one email summarizing the missing calls. Thanks

    11 votes
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    2 comments  ·  New features  ·  Flag idea as inappropriate…  ·  Admin →
  20. assign different ring tones per dept

    assign different ring tones per dept

    1 vote
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