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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    143 votes
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    23 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    69 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    53 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    40 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    49 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    27 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Triggers with input fields, instead of pre-chat form

    We noticed a large drop in chat requests after activating the prechat form but of course we'd still like to have the opportunity to respond to the contact if we miss them. It would be great if the option to load a from could be added to the triggers. For example, something exactly like the prechat form but it opens after a time limit when no one responds. It would of course need a customizable message as well, something like "Sorry no one is available right now. Please provide your name and either phone number or email address and we…

    168 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the suggestion!

    Pre-chat form like we have now won’t be good since will cover the chat – so that request title can be kinda misleading when it will be searched by other users, reviewed by us in future.

    We have a request to make “Chat rescuer” trigger with input fields:
    https://tawk.uservoice.com/forums/228427/suggestions/32865964
    But I can’t merge your request into it, since I presume you want any trigger to have input fieds – maybe we can rename your request to sound like “Triggers with input fields” / “Triggers like pre-chat form” or other how you would like it to be.

    We had plans on changing current pre-chat into form of conversation with a bot – in chat bot asks for example visitors name and visitor can type it like he would type a message. But, unfortunately, difficult to say when we can start on implementing such functionality.

  8. Need push notification if new message received when tawk app is closed.

    Need push notification if new message received when tawk app is closed like whatsapp. I don't get notifications unless I open the app, am losing many clients because i don't know when they chat

    14 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Modern Chat Window

    Would it be possible to have a more modern chat window design like Live Chat like Some demo
    https://i.imgur.com/PC5q8ti.png
    https://i.imgur.com/5962niu.png

    85 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    18 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    131 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Enable font swapping on the Google Font to not block rendering

    Would take a whole 30 seconds to implement and is recommended implementation by Google even. Just add &display=swap to the uRL

    See Google Font page for more info https://fonts.google.com/specimen/Lato?selection.family=Lato

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. can we add chat code on sites.google.com

    i don know if it's possible. Can we add chat code in sites.google.com

    recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

    in which i want to add code. so i can take a stand and chat with user.

    am new.

    can anybody help me for these

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix `Tawk_API.showWidget()` when "Hide Widget on Load" is enabled

    Currently, when the "Hide Widget on Load" option is enabled, the Tawk_API.showWidget() function doesn't work correctly. It'd would be great if this bug could be fixed.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow the chats that turn into tickets that use email transcript to display the Aliase name on the email sent, not the real s that turn into

    Presently the emails that are sent to customers or visitors are displaying the real name of the operator, not the Aliase name. This can become confusing internally and to the visitor.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Block Call and Screen Sharing for end users

    It would be useful to add functionality to block screen sharing and calls to end users. So that I can only call them and they can share the screen only if I allow it.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Disbable Email Transcript

    Can you please add the option to disable the email transcript for the end user ?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Keep active chats running even after scheduled time passes

    Keep the active chats running until the visitor closes them. Currently if the scheduler is on the chat window disappears from the visitors browser window. Can we have the window open for active chats only so that the agents can finish the conversation?

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Support for next gen frameworks?

    website gets bad SEO from plugin.
    how about making it support some next generation frameworks?
    npm package is an option
    support ssr
    2020

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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