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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Chat Bot

    Add the Chat Bot feature

    134 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. If you guys ready to provide the agent logs,, That's great..!

    Right now i can't see which agent logged in at what time..!
    If you guys provide the Logs that could've help us a lot to track..!!

    37 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    28 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Change Like button to be sensitive to people of all colors

    Hello. The current button to Like a Conversation is a White thumbs up. We have received feedback from one person of color that this is not very welcoming--especially on our website about racial justice! I know it is a little thing, but little things, or microagressions is often how racism is perpetuated. I suggested you change it to a Heart. Or if you keep the thumbs up, make it a color like purple that is not a skin color. Or make it black. White has been the default long enough. Or put multiple different color thumbs up. Could you please…

    13 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    23 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Make it possible to upload an svg-file to the attention grabber gallery

    Make it possible to upload an svg-file to the attention grabber gallery to make your custom attention grabber nice and sharp

    28 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. FAQ's for when offline

    Create option to add 1-4 FAQ's which people see and can click on to get an immediate answer when chat is offline.

    58 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Change font in Right to Left for middle east languages like Persian and Arabic فونت فارسی العربية

    Hi everyone, Please Please Please VOTE UP

    The really bad font in Persian or Arabic and all middle east countries
    writing Language.
    The default font is very hard to read and very annoying to the eye.
    Please change the BAD default fonts "Helvetica" or "Arial" to the GOOD fonts like "Google Almarai" or "Windows Segoe UI Regular" or "Tahoma Regular (size up to 12 or less)" or "Google Noto Kufi Arabic Regular" for the default font, important for the widget font.

    173 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Disable function that advice USER left email to get chat transcript after chat ended

    Maybe create a button to let admin close/open after chat user may left email to get the chat transcript. Not necessary give the chat transcript to certain user after end chat.

    15 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    226 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. 0 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    128 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom position of chat widget

    I was using Tawkto chat widget and want to reposition it from bottom, as it covers the social icon bar in mobile. I tried to applied css on iframe but all css on iframe were important.

    So is it possible you can add an option in your backend for custom postion or user can apply own css.

    10 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Personal style widget

    Please visit this website: https://www.yoursurprise.nl/ and look at the chat widget in their right corner. This widget is much more drawing me to click on it due to 2 reasons:

    1) There is a picture of a person when the widget is folded in
    2) There is an icon on the widget like on your iOS phone, indicating there is a new message (thus asking for you to open it).

    Also when you click on the app and open it, you get different options:
    1) Chat
    2) Call
    3) FAQ

    This is also interesting!

    I would love to see Tawk.to…

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. 13 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ability to turn off dynamic title

    On new message, the tab title will now change to "NUM new message". It would be nice to have an option to disable it.

    189 votes
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    26 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Make administration to be eddited only by admin roles

    At the moment my agents can go easily to the knowledge base and mingle with stuff there. And they can also change admin roles. This should be left only to the admin role

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. attention grabber visible in offline mode

    i need the attention grabber to be visible when the chat is offline with a message like "we're not available right now, leave us a message". please consider the improvement, thanks

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    86 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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