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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Analyize chats which are postiv & negativ rated

    I see stats about negativ, postiv and neutral rated chats but I cannot see which chats are meant in special. I think it is a must have to offer a better user experience.

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, our Sentiment feature only shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.

    We’re continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    If you have additional questions or just want to speak with someone at tawk.to, book a free call with me here: https://calendly.com/siennarubio/30min. I’m happy to assist

  2. Link to a specific part of the document in KB

    Link to a specific part of the document, the headings (H1, H2, H3 ...) to be exact, and thus have a visible index or, at least, have the direct link in that specific part of the document.

    It is very convenient to be able to have a subtitle link to refer to the part of the document that interests you.

    https://developer.mozilla.org/en-US/docs/Web/HTML/Element/a#linking_to_an_element_on_the_same_page

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add knowledge base functionality to API

    It would be a great addition to allow opening knowledge base categories & articles in the chat window through the Tawk javascript API.

    This way we can integrate the Tawk package into our software even more seamlessly.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will answer your concern about allowing your users to open the Knowledge Base categories and articles within the chat widget.

    The “Widget Card” feature will let you add a search bar, highlight an article or show an article list.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. typescript support

    It would be awesome to have at least some TypeScript Types or TypeScript Interfaces.

    I created a tawk Interface to make it easier for my colleagues to avoid mistakes while using the Tawk JavaScript api.

    interface TawkApiInterface {
        setAttributes: (attributes : { [key : string] : any }, callback ?: () => any) => any;
        endChat: () => any;
        getStatus: () => any;
        …and so on
    }
    

    So i can use it like this:

    const tawkApi : TawkApiInterface = (window as any).Tawk_API;
    

    So i get an error in my code editor when i try to use it like this:

    //
    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    As per our developer, our documentation states that our API functions accept two params, and the second is a callback function, so it needs to be a function.

    I hope this addresses your concern.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Het bericht dat je ziet als je de chat beeindigt, te kunnen aanpassen naar eigen wens.

    Nu wordt bijvoorbeeld automatisch "u" gebruikt, maar wij spreken liever met "je". Dit kan ik nu niet aanpassen.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. knowledge board

    This is all for the knowledge board

    1)knowledge board table needs to have the standard add/remove, before/after once the table has been added

    2) WYSIWYG in the knowledge board paragraph

    3) knowledge board add code tool does not seem to work and confused by the option on the left when adding the code because it does not make the choice that is picked

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out and sharing your challenge and ideas here.

    The code formatting feature in the paragraph block of the Knowledge Base displays a representation of code only. At this time, we do not have the ability to edit code directly in the Knowledge Base.

    Rows may currently be added and subtracted from tables by modifying the number of rows in the panel to the left.

    At this time, the best way to preview content blocks before completion is to publish the article to private and click the preview link.

    We have taken note of your suggestions and will post updates once the features have been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min.…

  7. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow messages to still be sent, even when offline (as an option)

    While offline mode is a great thing, it would be much preferred in my case to allow messages to still be received through the chat widget, even if all support staff are offline. (I.e. only have an online mode (24/7 mode))

    This avoids the user having to change context from messages to emails.

    This way when support are back online they can respond to the pending chat messages, in the same place the user is expecting it.

    It's similar then to what happens when you get a message from a friend, you just pick up where you left off, instead…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I would suggest setting the status for all the agents to AWAY.

    Setting the status to ‘Away’ lets visitors know your agents are busy and may not be able to answer the chat.

    Your visitors will be able to send messages as usual and your agents will continue to receive chats in the Dashboard.

    Please note that your ring notifications will still be active and your agents will receive the ring 24/7 by default. You may ask your agents to turn off the ring notifications during the hours in which they are not working.

    The following links will help you customize your Away greetings and widget content.

    1. Changing the greetings on your widget
    https://help.tawk.to/article/changing-greetings-on-your-widget

    2. Customizing the widget header and body cards
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or…

  9. Allow the phone app to stay signed in

    The phone app session times out every day. As I am a small business with only me monitoring, I need the phone app to stay signed in. It makes it even more painful signing in on the phone app every day as I have a strong password.

    Please add a setting to allow the phone app to stay signed in.

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    As long as you didn’t LOG OUT from the app, you should still be able to answer chats, receive notifications and open the app without logging back in.

    I have tested it on my end, and the mobile app didn’t require me to type my username and password.

    I hope this addresses the issue.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  10. Possibility to edit texts in coversation

    Can you makle possible to edit texts when I amde mistake in conversation with visitor?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently have no editing feature for sent messages.

    I would recommend creating shortcuts, or canned responses, for repetitive replies. Setting up shortcuts saves time and keeps your answers accurate and consistent.

    Learn more here: https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  11. Image on the chat widget instead of the default widget

    Could you please give the option to add an image instead of the default chat widget where we can only change colours?

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can upload your own image if you wish to personalize your chat widget.

    We also offer different “Attention Grabber” pre-made images that you can choose from to match your website.

    To learn more visit this link: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Get active or logged-in wordpress username or names automatically

    About the tawk.to plugin for WordPress, I believe it would be impressive to have the names or usernames of logged on users updated automatically when they are online to use the tawk.to app to reach administrators.

    That's what they expect and that's what we expect too. Having to make everyone type in their names or usernames for identification every time they use their mobile phones, desktop browser, incognito mode or change to a totally new browser is rather inconvenient.

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have an auto log-in or auto-save feature to automatically log in users on their WordPress sites using the tawk.to plug-in.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  13. Encrypt messages to Ticket Forwarding Email

    When sending an email to the message system YOURCODE@tickets.tawk.to the emails are not encrypted.
    This represents a significant security risk for sensitive customer data

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to

    As per our developer, we transmit our emails through TLS secure channels if the receiving party supports these channels.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Advanced departments

    Department function improvements:

    ​1. Chats can be assigned to chosen Department.
    Today all Agents, including those who are not assigned there, can see the incoming chats.
    It could be nice to set a parameter to avoid the visibility of all incoming chats and notifications for every department.
    The goal is to include a widget in a site page where customers can ask support only to a specific department.

    (​Currently, there is no setup to hide chats from some Departments.
    and all agent from all departments can be notified if nobobody answers. just consider to make this an option)

    ​2.…

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, chat assignments and/or transfers to other Departments are currently not available.

    We’re continuing to build out our Messaging product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. chat script email timing

    Hi,
    When we get chat script on email it's shows GMT + 0 .

    Need chat script over email as per local timing or widget timing.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our chat transcript email is currently set to display the GMT 0 timezone.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. moving and copying agents among properties

    The set of agents should be independent from properties, and assigning them to several properties should be done in a nice way, not having to invited them X number of times

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have a function for adding agents to multiple properties in one go in a single action.

    All agents must be invited individually per property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Previous Conversations field

    Widget Content
    Language
    Edit Content
    Body Cards
    Previous Conversations
    There the field can't translate. This field can't edit

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, you can’t modify or translate the words of your Previous Conversations fields.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Consent form

    Consent form not set correctly on your live chat.
    All other softwares like comm100, livechat, appypie they set correctly.
    Online visitors appear always to operator if consent form is ON.
    On your live chat online visitors not appear to operator if consent form set ON.
    Set it correctly as all other softwares

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Monitoring statistics on your Dashboard and Triggers on your chat widget will not appear unless the visitor has accepted the terms in the consent form.

    The Consent Form section in your Dashboard gives you options for advising visitors of their rights and offering them a chance to consent before entering a chat.

    Helpful links Learn more about consent forms here: https://help.tawk.to/article/enabling-and-managing-your-consent-form

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. how to clear previous welcome message when going to inner pages

    how to clear previous welcome message when going to inner pages because i have set new trigger message for each inner page and the welcome message is still there and disturbing me. i want to remove any old trigger on new page visit

    1 vote
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    The “Welcome Message” that keeps popping up on all your pages is the Basic Site Notification Trigger.

    By default, this message is configured to fire after a 30-second delay that starts when a visitor lands on your site.

    You can remove or disable the Basic Site Notification Trigger to avoid conflict with any other Triggers that appears on single pages.

    To delete/disable the Trigger, follow these steps:

    1. Select Administration Section > Trigger

    2. Select the “Welcome Message” Trigger > Delete

    3. To disable the Trigger, open the Trigger and toggle the STATUS option to the off position.

    To learn more, visit this link: https://help.tawk.to/article/creating-and-managing-triggers

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to…

  20. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a 2-factor authentication when signing in to your tawk.to Dashboard.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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