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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Correct the "X mins ago" in German

    In German the word order is not "X mins ago" but rather "Ago 2 mins". The word ago should be translated "vor". As of now it is not translated and the word order is wrong.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I have forwarded this concern to our dev team and the new translation is currently being reviewed for approval.

    Changes will automatically be seen in the chat widget once the changes are implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Translate the tool tips in chat window

    Next to the "Type here and press Enter" field, there are those icons for ratings, uploads and emoticons. The tool tips of those icons were not translated to German. Please fix! :)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Advanced Trigger: stop firing trigger for users already triggered with a chat

    Hi,
    we have within the advanced trigger a message A for visitors of URL a
    and a message B for visitors of URL b

    If a visitor get's a chat message A on a and then browsing to b I would like to stop serving the message B.

    Right now I can only trigger "current URL contains a" but not "previous URL does not contain B"

    this would help. Or a general checkbox "only trigger visitor once / visit"

    regards
    Ulf

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    To learn about managing the sound and banner notifications for your tawk.to app on mobile, click the following links:

    1. iOS devices: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

    2. Android devices: https://help.tawk.to/article/enabling-notifications-on-android

    If you are having issues with getting sound notifications, visit this article to find out more:

    1. Why am I not getting notifications? – https://help.tawk.to/article/faq-i%E2%80%99m-not-getting-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Add option to configure Menu in the chat.

    The menu which appears in chat on the right side. It will be good to have option to remove it, change it, or configure options in that area. Just a little bit more control of that widget!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The default position of the chat widget menu is located at the top right side of the widget.

    We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/

    You now have more options for customizing your chat widget. It’s like having a mini-website in the chat.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add agents, images, videos and even a Knowledge Base search bar where your visitor can search for answers on the chat widget.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Thai Dashboard Language

    Not sure why you have the Thai language available for the widget language options but not for the administration dashboard. Can we please get more options for the Thai language dashboard??? Great Chat tool, likely the best, but without a Thai dashboard, its useless for our staff...Please Help!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Thai Language is currently available on our Chat Widget but not yet in our Dashboard.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    You can help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk/

    2. Android app here > https://crowdin.com/project/tawk-android

    3. iOS app here > https://crowdin.com/project/tawk-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Add Facebook Pixel and Google Tag on Knowledge Base page

    Would be good to have a place where we can put Facebook Pixel and Google Conversion Tag on the Knowledge Base page.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, we support Google Tag Manager only on our chat widget — not with the Knowledge Base.

    We also don’t support Facebook Pixels.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Change color of "X" button on chat

    The "X" button should not be the same color as the other bubble, if anything - default to be a few shades darker please. Full customization is preferred

    Here is a photo of what I am referencing: https://i.imgur.com/FpQ1gRD.png

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The image you shared is the first option in our Attention Grabber list. This is also the only Attention Grabber for which you can customize the text. The rest are images only.

    At this stage, the “X” icon is part of the image and can’t be changed independently.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Allow ordered lists to start with a different number in a KB

    I have an ordered list in a KB that has an image after item #2, but when I continue with items 3 and 4 in another paragraph element and try to use ordered list again, it only lets me start it with #1.

    I would like to be able to change the starting number for ordered list format.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow Internal Links in an Embedded Knowledge Base

    We have embedded a tawk.to Knowledge Base in our site, but we'd like to link to other articles in the KB without having it pop open another browser tab, i.e., stay in the embedded KB on our site.

    Here's some javascript that may help do this:
    javascript:window.parent.location.href='[link]'

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    37 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This is a great idea! Many cities in the USA have the same name and are difficult to identify because there is no STATE in the location description. Having a State in the location can help identify the correct location of your user.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Knowledge Base : Allow to display more than 10 articles on the same page per category

    I think the actual system is not user friendly... The user doesn't easily see that there are more pages to read in the category... There is juste a little grey arrow on the bottom right...

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, a maximum of 10 articles can be shown per category.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Should you wish to send me the PSD file, you can email me at sienna.rubio@tawk.to or book a call to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Feedback Agent Ranking

    There should be an automated feedback at the end of the chat. An automated agent ranking system should be developed based on the feedback provided by the customer.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a default survey for agent ratings. Our feedback rating is through our Sentiments feature. This is where the visitor can click the thumbs up and down icons to rate the chat conversation.

    To generate the User Satisfaction reports, follow the steps below:

    1. Access the Reporting section by clicking the graph icon in the left sidebar bar, the 5th icon down from the top.

    2. Click the User Satisfaction category. You can view the summary report showing how many Negative, Positive and Neutral sentiments the property received from your visitors along with the feedback dates. To check the agent’s statistics, select the specific agent and/or specific tags to view their chat ratings.

    3. You will have the option to download these reports as a …

  15. Real Time Monitoring

    I have one recommendation about Monitoring section when a visitor leaves a site then still it is visible in that section and goes after 30-45 Sec.
    Real time monitoring should be sync with every sec.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    The Monitoring activity will still have the visitor’s information after 30 seconds of closing the window.

    This is done to allow navigation from the time the page unloads, before the new one loads and the chat widget to start.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Remove "Message Us" from the bottom of KB articles if there is no chat widget enabled in the KB settings.

    Alternately or in addition, let me specify the text and the link so that I can provide an alternate way for the user to provide feedback.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add Department in Monitoring

    Needs to add department in Monitoring table. It can help agents to determine if the chat is for their department.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have a Department table under the Monitoring section.

    Your agents will determine if the chat is assigned to their department through sound notifications.

    This is how the department function works for tawk.to chat:

    ​1. Chats can be assigned to departments. All AGENTS, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one department to another.

    3. ​In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that…

  18. Your system do not support simple Chinese.

    Your system do not support simple Chinese.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Dashboard currently supports the Traditional Chinese language.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    You can also help us translate tawk.to by visiting the following links:

    1. Web Dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Would like ability to dynamically hide the widget with code/css

    I have a notification which appears at the bottom, and on mobile, the chat widget is in the way, and is always on top no matter what I do with styling.
    Have tried hiding all the iFrames, which works, but when I display them all again, it shows more than the chat widget icon, it shows some broken html, with a few fields as if I had opened the chat.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Refresh facility on the Mobile & PC Apps

    There is no refresh so there is a long delay when visitors leave, this creates a false reading on time spent as well as the time to send messages

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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