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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Please show "position title" in select field when joining chat

    I have different aliases with the same name but different job titles. When I join a chat I can chose which alias (name) to use but they are all the same.

    Please include the job title in the select field!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. City and Country stored in Monitoring

    Customer's IP, city and country is shown, but when they leave the website, their city and country is lost and not store in the Monitoring area. it would be nice to have because I can get an idea which city or country visit my website the most for me to target them in ads, etc.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Instead of havind button "End Chat" to have just "Minimize" even if conversation is started

    If I trigger an automation message, like
    "Do you have a question? I am here to assist you"

    Most users want to close it, and click "X" end chat, but it ask them again "End Chat" or "Cancel" so they don't read and get frustrated... and leave the website...

    3 votes
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  4. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. open mobile window too big - scale wish

    When I open the chat window on a smaller (normal cellphone) device, the full window is covered. It seems to be a new page - so I`m going to push the "back" Button and leave the site.
    Same page overlay is nice, but I suggest to scale the height to 80% (or adjustable) hat I can see the original Page in the background. AND a colored X to close the overlay window

    14 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Can you use a mouse click to sen a message instead of using the Enter key?

    Can you use a mouse click to sen a message instead of using the Enter key?

    3 votes
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  8. quick update of customer left the site

    we see when a neew visitor come it inform quickly but in most cases when someone left the page it still show that they are online in some case we had close the window for almost 15 minutes and it still show as it is monitring 1 person from the site !!! it has to be able to update visitors who left as quickly as it do for new visitors thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Could you add an option for an agent to go offline but to stay active in the chat sessions he's already in?

    Hi!

    Could you add an option for an agent to go "offline" but to stay active in the chat sessions he's already in?

    It would be very useful - let's say we only have one agent who's already chatting with 3,4+ customers, if he could go "offline" or "hide" from the other online customers in order to put all his attention to his current chats rather than have people wait and get frustrated over the wait, it would be great!

    You guys are awesome, keep it up!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add .po file to the plugin

    It would be great if you could add .po file to the WordPress Tawk.to plugin so people could translate everything in the plugin. For example now cannot translate the "X has joined the conversation".

    For a free plugin, I'd say 5/5 still! :)

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tie names to accounts that are not connected to IP addresses.

    We would like to have our client names associated with an individual client account and not to an IP address. We have clients who access their accounts from all over the state/nation/world and we want to be able to know who they are.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Temporarily silence agent group chat while leaving others audible

    It would be nice to be able to turn off certain agent group chats from time to time while leaving other agent chats audible. I only need to pop into our company group chat from time to time to post something, and do not to hear or monitor it all day long. My only options to quiet it are to turn down the volume, in which I may miss an important one on one chat, or leave the group and have someone add me back to the group again when I need to post something.

    6 votes
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  13. 6 votes
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  14. Combobox on pre-chat

    U guys should provide a combobox for the chat pre-form.
    It's less agressive to the user than the standard radio buttons option, it also make's the chat much smaller in case u need several multi-option camps.

    1 vote
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  15. 2 votes
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  16. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    1 vote
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  17. the scheduler should have a button to replicate the same hours across selected dates...

    the scheduler should have a button to replicate the same hours across selected dates... so if I am only open Mon-Fri 8-8 then I should be able to set that once and have it replicate the whole week instead of manually sliding the time fro each day

    2 votes
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  18. Enhance Javascript API with onMessageSend and onMessageReceive

    It would be useful to provide a hook in the Javascript API, e.g. onMessageSent() and onMessageReceived(), then you could handle that however you wished. For example you could post using AJAX to a REST service which stored the transcript separately in a back office system

    1 vote
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  19. Only make sounds on visitors that match my filters in monitoring

    I only care about visitors from my country, i would love it if the desktop app did not ping everytime someone else visited, i set a filter for a reason!!!

    4 votes
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  20. 1 vote
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