Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Smaller widget icon for mobile devices

    Option to reduce the widget icon size for mobile devices. At the moment the chat icon takes up too much room on a mobile device - it would be better is this was smaller on mobile devices.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Banner alert notification

    I would love to see the option to add a banner alert notification to the Knowledge Base, so that any hot issues can be front and centre for customers attention.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a banner notification for our Knowledge Base.

    I would suggest adding a Text Card to your chat widget informing your user to “submit a ticket” if any issues occur on your Knowledge Base page. You can even add the Text Card in all Widget States: Online, Away, Offline and Pre-chat form.

    Follow these steps modify the Submit Ticket form in your Knowledge Base.

    1. Administration Tab > Knowledge Base
    2. Localization > Languages
    3. Customize the Ticket Form

    Note: The “Submit Ticket” name can’t be modified.

    To learn more about the widget header and body cards, visit this link:
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Other Helpful links:

    1. Knowledge Base-
    https://help.tawk.to/article/what-is-the-knowledge-base

    2. Changing the greetings on your widget –
    https://help.tawk.to/article/changing-greetings-on-your-widget

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
    We…

  3. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create a Simplified Dashboard Option for Agents

    We've been playing with your widget on our dev site and like it so far. There is concern though that for our regular customer service agents who will just be responding to incoming chats, the existing Dashboard interface is WAY too busy and complicated---we just want them to be able to respond to chats. It would be nice if there was a much more simplified Dashboard or chat only interface option that would make training much easier.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Put a X in the top right corner of the chat window for an easy close. Every single user I watch struggles with closing the window.

    Every single user I watch on Full Story struggles with finding the X to close the chat window. The vast majority hit the menu in the top right and then "end this chat session". No one intuitively sees the X on the Tawk button appear when they open the chat. I can see the user get lost every single time. Adding an "X" next to the menu will make the experience more seamless.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customize emails sent to admins/agents (Offline message sent)

    We would like to be able to customize the emails sent to admins/agents. Especially the mail 'Offline message sent by [name]'. We would like to reply to those mails and would like a custom email subject and content (translated to dutch).

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Knowledge Base Setting - Show/Hide Author

    I would like to see an option either as a general Knowledge Base setting (preferable) or individual article setting to Show/Hide the author.

    i.e. on an article hide the author avatar, "By Name" and "Last Updated.." blocks.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Triggers - Site notification

    It would be awesome, if there would be option that each visitor based on IP would recive site notification only once and not each time they visit site. It can get annoying if you come to site many times

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. add a function so that you are able to export the shortcut details

    many Shortcuts can be added and its hard to know what to look for. Being able to export these to excel would be helpful

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    To search for Shortcuts, or canned responses, type the keyword/s on the search bar right below the Shortcuts tab.

    You can also type a forward-slash ( / ) followed by the keyword while chatting with a visitor.

    At this stage, we don’t have a feature for exporting Shortcuts in an Excel file. We only have the option to import Shortcuts from a CSV file.

    To learn more about creating and managing shortcuts, visit this link:
    https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Switch department after entering a chat

    Hi!

    we have one property with multiple department. However, visitors should be able to switch department after entering a chat.

    Indeed, after one visitor chatted with an expert from one department, this visitor should be able to ask question to others experts from another department.

    AFAIK, it's not possible to switch department.

    Have a great day

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The Remove Branding add-on allows you to remove tawk.to branding from the tawk.to widget and support emails as well as and use your own domain for sending out your support emails.

    Here is a detailed description of the features, as well as step by step instructions on how to activate the add-on:

    https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Extended Queue

    On top of a wait time
    A wait line
    That says how many people are ahead of you
    Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    At this stage, our queue system shows the estimated wait time for the chat. However, the waiting time does not increase based on the number of chats you are receiving. The default time remains at 1 minute.

    We also don’t have a feature that shows how many visitors are in the queue.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Add an email to the account so we can receive all the leads in the same platform

    I would like to add an email to the account of my client, so we can receive the transcriptions of the chat in ADF to centralize all the leads in the same platform.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Restricting user rights for knowledge base configuration

    As an agent should not be able to set the knowledge base to unpublish for example. Also an agent should not be able to change the subdomain link as well as make other basic settings etc.. For such changes only an administrator should be authorized or the possibility to assign rights should exist.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Better notifications

    For mobile and desktop:

    When there is an unanswered message, a notification pops up and stays untill the chat is answered.
    And this with every new chatmessage not only new chat's.

    For example the mail app on the computer and on the mobile phone, there is always a '1' above the appicon until you have read the message.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Tawk_API objeckt doesn't have onChatStarted

    Hi, i am checking Tawk_API object but it doesn't have onChatStarted event as stated in the documentation. It also missing some other events as well. It has following properties;

    addEvent: ƒ (a,b,c)
    addTags: ƒ (a,b)
    endChat: ƒ ()
    getStatus: ƒ ()
    getWindowType: ƒ ()
    hideWidget: ƒ ()
    isChatHidden: ƒ ()
    isChatMaximized: ƒ ()
    isChatMinimized: ƒ ()
    isChatOngoing: ƒ ()
    isVisitorEngaged: ƒ ()
    maximize: ƒ ()
    minimize: ƒ ()
    onBeforeLoaded: true
    onLoaded: true
    popup: ƒ ()
    removeTags: ƒ (a,b)
    setAttributes: ƒ (a,b)
    setMobilePosition: ƒ (a)
    showWidget: ƒ ()
    toggle: ƒ ()
    toggleVisibility: ƒ ()
    widgetPosition: ƒ ()

    Am i missing something…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Reports on Survey Questions in Shortcuts

    We use survey questions as shortcuts as we collect information about the person we’re talking to as well as a satisfaction survey at the end. Unfortunately we didn’t realise that there was no way of getting the reports other than manually keeping a log or going through all the messages. We didn’t realise this until now when we were doing our quarterly reporting.
    We have found that most people don’t use the generic satisfaction question when the chat is closed as people can’t be bothered or aren’t interested.
    Having these survey results easily found in the reports would really help…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add a place to filter / view online agents

    A place to filter / view only the agents that are online from your team at any given time.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mass update the status of KB articles

    Provide a way to change the status of multiple Knowledge Base articles at one time.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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