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  1. Have an configuration option to hide the widget at the beginning and show it only when there is an ongoing chat

    We have an ionic app, but we dont want the widget visible always. We have an option in the menu that programatically maximize the chat if the client want to chat with us.

    So, the widget would not be visible all the time, only when the user opens the chat from the menu, then the widget appears (so the user can see the badge for new messages we reply) and when the chat session is finished, we hide the widget again.

    That's important because in a mobile device we need to use the space in a very smart way, and…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    You can only hide your chat widget by setting the following conditions:

    1. Hide widget when offline

    This makes the chat widget invisible when you have no agents online and are not ready to accept chats.

    2. Hide widget on load

    This makes the chat widget invisible when a visitor navigates to your site.

    This is really only useful if you’re launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.

    Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    3. Ban specific visitors/locations (e.g. Russia)

    Restricting specific visitors from a location will hide the chat widget.

    Helpful links:
    https://help.tawk.to/article/blocking-the-widget-by-location
    https://help.tawk.to/article/banning-a-visitor

    4. Disable the Trigger while the chat widget is still visible.

    Instead of the Trigger banner/automated message popping up on your website, only the…

  2. Missing translations in KB

    Need to add missing translations for few strings...
    https://prnt.sc/11x2zz1
    Can you help?

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    I have forwarded your concern to our dev team and they have already updated the missing strings in Crowdin for your KB page.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Allow external KB URL in Chat widget

    Currently you limit KB search to Tawk KB only. We need to use external KB. Please add this option. It should be trivial

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    The Knowledge Base search engine will only show the results from your tawk.to Knowledge Base.

    Should you wish to use 3rd party KBs to direct readers to a third-party knowledge base, you can add a separate Card on your chat widget such as an a linked image or/and text link to redirect your users to these sites.

    To learn more about Customizing the widget header and body cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

  4. Allow entering HTML in knowledgebase articles

    I'd like to add things like anchor tags (<a>), ordered lists and unordered lists (<ul>, <ol>)

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Adding or inserting HTML code in the Knowledge Base is currently unavailable.

    We are continuing to build out our Knowledge Base product.

    We’ve acknowledged your request and have forward it to the team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Different widgets contact for one website on different pages

    Depending on the page visit the widge shows other content.

    We want to trigger vistors for a request for sample set, but only is they vist a certain page for a certain period of time.
    In that case we need name/adres/zip-code etc.

    On an other page url we only want the received name and email

    This feature isnot possible yet, but I suppose more clients would appreciate this feature

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    I would suggest creating a Basic – Page Notification Trigger.

    This Trigger will only fire at a SPECIFIC page and will only start counting down the Delay once a visitor makes it to the URL.

    You can create one as follows:

    1. Select Administration (Click the gear in the left-hand menu) > Trigger > Add Trigger
    2. Select Trigger Type > Basic – Page Notification
    3. Add a Trigger name, Agent’s Name and select an image.
    4. Select the time Delay. You have the option to change it to NO DELAY (message fires instantly) or choose a delay ranging from 10 seconds up to an hour.
    5. Enter your SPECIFIC WEB URL.
    6. Under Trigger Message > Create a message asking for your visitor’s Name, Address, Zip Code, etc.

    (Example: Hi, thank…

  6. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a flag logo in the Phone number form of your chat widget.

    We’re continuing to build out our CRM (Contact) product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Expand images in chat/KB - Posibilidad de expandir imágenes en el chat/KB

    Given an images are loaded with a maximum size already defined when a user clicks on them then the image will expand in a modal./
    Dado que las imágenes se cargan con un tamaño máximo ya definido cuando un usuario haga clic en ellas entonces la imagen se expandirá en un modal.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can’t zoom in on the images in KB articles.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. allow the "Your chat has ended" message to be customised

    Being able to customise the Your Chat has ended screen would be helpful for maintaining tone of voice consistency.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Try to incorporate an easier way to send the message.

    Feedback I am getting shows visitors are confused about how to send the message from the chat window. At present only by clicking return. This is especially a problem on mobile and tablet devices where hitting return is not so easy. Some for instance are confusing the close cross button with a send button and just exiting by accident while trying to send. It would be great if an obvious send arrow could appear when typing or something similar.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.

    Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!

    We will post updates once this feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. [WordPress] Show the widget only to logged-in or anonymous users

    Please add an option in the WordPress plugin settings to select if you want to show the widget only to logged-in or anonymous users.

    Thank you!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an option in our WordPress plug-in for showing the chat widget to specific users.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. Customize Invite Email

    It would be nice if you can allow admins to customize the invite email, or maybe just a part of it where we can add the logo of the Event/Company we are working with.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    Our Remove Branding Add-on includes the customization of footers in support emails and tickets.

    However, it is not yet available for email invites.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. different colors widget/header

    is it possible to have different Widget Color to Header color ? Chat widget > widget appearance

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Adding auto-insert of customers name.

    For example when a customer requests a chat to have some codded shortcut such as {{chat.requester.name}} to automatically insert a customer's name in a certain shortcut. For example, Hello {{chat.requester.name}} and welcome to Kwik-E-Mart, how can we help you?

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an automation for adding a customer’s name when using Shortcuts or Triggers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Advanced trigger: exit intent

    Add a message trigger for when the user intents to exit the page (moves mouse towards top of screen).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Set different Visibility Options per Widget

    Assumption
    You created 2 different widgets for a same property and want to add different visibility options using "Include on specific url"

    Example:
    WP Plugin Settings > Account Settings > Select Widget 1
    Visibility Options -> include on page 1

    WP Plugin Settings > Account Settings > Select Widget 2
    Visibility Options -> include on page 3,5

    Currently, once a visibility option is saved, it is saved for both widgets (1 and 2). You cannot have different visibility options per widget.

    Thank you

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the WordPress plugin doesn’t allow multiple widgets to be assigned to a website.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Add an option to assign offline messages to agents without converting them to tickets

    When a message comes via an offline form, it is logged into the messaging section. There is no option to assign these messages to Agents unless you convert them to tickets, which would require an initial reply of the cases. Can you please add such an option, assigning to agents of an offline message?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Email Notification for User Satisfaction

    It would be very beneficial if Admin's could opt in to receive an email notification when someone rates a chat with us either Positive/Negative. If this were possible, it would be great if the email would list who the student/customer was and as well as the 'agent' that assisted them.

    3 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    This is a great idea! Customer ratings are essential to all businesses. Getting notifications for both positive and negative feedback can speed up the process of providing solutions to customers.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Make multi language triggers possible

    I wonder how to set triggers in different languages. As "Kevin" from the Support-Team respond, there is not such a feature.. .so here is the Request for it :)

    I have an nextJS app. If I switch from English-Language to German-Language (or any other one) - that will not change the URL of my requested page, because it is only an internal flag (javascript variable).

    This triggers an JS-Script which displays now the other language-content.

    So what we need is also some kind of JS-Trigger or Flag, that can be send to Tawk.io which indicate that the chat-script should show…

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have auto-translation for Chat Triggers.

    Auto-translation is already on our roadmap. We will post updates once the feature has been implemented.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Hide agent name on chat widget so the customer won't know who they are taling to

    It will be inconvenient sometime if the customer know who they are talking to. So is there any solution to hide the agent name in the widget?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to hide for hiding the agent’s name on the chat widget.

    An alternative would be to create an Alias.

    Aliases allow you to answer chats via different personas. You can use this feature if you wish to protect your identity.

    To learn more about Aliases, visit this link: https://help.tawk.to/article/creating-and-managing-aliases

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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