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  1. change where the "end chat" button is located for the customer and have the ability to End the chat when the customers doesn't.

    For customers on your website - the big X in the bottom right of the chat, to me, would indicate "end chat" rather than minimise. No-one is going to want to look for the little menu on the top right to find end chat. It took me ages to find it! This should be improved. I think the 2 main things people will want to do is "end chat" and request an email of the transcript. So it would be nice if the big X was "end chat" followed by a prompt to get the transcript if needed. We also…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. make the 'X' close the chat rather than minimise it

    'X' is universally recognised as a symbol meaning "close". Most users are going to click 'X' expecting it to close the chat, not just minimise the window. It is not intuitive for the user to have to click the burger icon, then click 'End this chat session' to formally close the chat. What this means is that your chat duration stats are extremely unreliable. If a user chats for five minutes, clicks the 'X', then browses the site for a further five minutes before leaving, their chat duration will be logged as ten minutes, when clearly it should be five.…

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Different ring tones for different properties.

    Would be great if you could assign a different ring tone to each property. This way agents can tell where chat/message is coming from without looking at screen. Thanks!

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Scambio di allegati tra agenti - Spunte messaggi agenti

    1) Avere la possibilità in breve tempo di poter scambiare file anche tra agenti
    2) Avere le spunte di recapito e lettura nei messaggi tra agenti

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. STATE instead of CITY to see on the live site. That would be awesome!!! (or both)

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Mobile version issue

    Hi mates, an important thing have to be made in tawk in mobile version.
    When we access a website with tawk chat in Mobile, when we click in chat bubble, the browser opens a new tab/separator. The perfect solution it's the customer don't leave the website.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. 4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Configure JS widget to talk to specific agent

    For many sites that have specific agents in charge of specific clients, is there any feature that allows to preconfigure the widget in the screen based on the client logged in the system?

    An example:

    Agent 1 is in charge of Client 1 and Client 2
    Agent 2 is in charge of Client 3 and Client 4

    If client 4 is logged into the system, messages are only sent to Agent 2

    Thanks!

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. A thought. It would be great if you were able to set the "Status" offline directly in the field were you choose online, away and so on. So y

    A thought. It would be great if you were able to set the "Status" offline directly in the field were you choose online, away and so on. So you don´t need to log out from the admin.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Increase survey options from 4 to 5 options (as a min so ratings can be utilised)

    Good afternoon,

    Quite a simple one - I recommend increasing the survey option from 4 to 5 as this makes it easy to ask a customer to use a rating system of 1-5 (noon uses 1-4 as it provides no middle ground), thanks

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. PRECHAT FORM BEHAVIOUR

    I would like to explain with you example.

    Lets assume that I am the chat support executive and you are random site visitor.

    Earlier, when you are visiting the website. I can sent message to you from the DASHBOARD itself. And it will be a pop up with my message to you.

    Now a days. the only difference is, when I am sending message from the Dashboard, rather showing the message to visitor in pop up. Pop up will come with a form to insert details.

    Now another example, lets assume that you are visiting the website and you wanted…

    1 vote
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  13. Today you trrack and show from which page a visitor is coming. You even show which search term they have used on Google. I'm not sure how th

    Today you track and show from which page a visitor is coming. You even show which search term they have used on Google. This information is very valuable and it would be awesome if you could store this information somewhere for all visitors, always, and make it easily accessible and downloadable.

    3 votes
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  14. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Editable Widget's message notification when chat has ended

    In Dutch the standard message is now written in an formal way, but we communicate in a formal way on out website. This doesn't match :(

    7 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Chat Box needs Box-Shadow element!

    The chatbox is kinda of Lost in white space, even with the thing border.

    There should be a option for box-shadow such as

    box-shadow: 0 0px 14px 8px #9f9f9f9ca

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Asad Rana

    Calculator app

    3 votes
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  18. An option to disable displaying agents profile picture once chat is closed

    When the chat is done, agent's profile picture is displayed in the bottom. It's better to have an option to disable that and display the default chat icon as first appears to the visitor.

    3 votes
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  19. alerts when widget offline

    We'd like to know when the widget went offline, as we just get a weekly email that tells us the uptime of the widget, but not when it was down, and the reason why it went down

    3 votes
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  20. Add the option to close the functionality of asking the visitor's email to send the transcript to the visitor when chat session end..

    It would help if there is a functionality to close the functionality to ask the visitor's email that is used to send the transcript to the visitor when end of the chat.

    6 votes
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