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  1. All Contact Fields Optional

    It would be great to leave all contact fields optional and or the possibility to change the validation (regex) of the predefined fields.
    For example, on my website I don't request users name nor e-mail. I only need his phone number and some other fields.

    4 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Tiggers: device type

    I would like to trigger auto msgs on desktop devices only.
    Since on mobile the chat app covers the entire screen, I really don't want to interrupt visitors with a chat covering the content.

    A work around is to create 3 separated triggers (because of the AND condition):
    Visitor platform Equals Windows
    Visitor platform Equals Mac
    Visitor platform Equals Linux

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Message after pre chat form and automatic customer approach

    I have two improvement suggestions

    a) after the customer entered details in the pre chat form and gets directed to the online form he/ she shall have another pre-set message popping up. This will allow the customer to get guided and approached again. At the moment he/ she is supposed to type anything without any approach from the company.

    b) When a customer enters a website the chat shall automatically approach the customer by having the chat with a message piping up.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Force setAttributes to update user

    Hi, we are trying to set customer purchase history and other data (eg. name, email, address) programmatically after they complete order to serve them better. However the setAttributes doesn't seem to update once the function is called and now we have a lot of people who just have purchased and contact via chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Let chat dont ring when a advanced trigger answers the chat.

    I would be great if you can stop ringing when the chat is answerd by a advanced tigger.

    situation now:

    vistor says: Hi what are the costs? ( tawk app starts ringing )
    Advanced trigger: Hi, you can find info on this page www.example.com (still ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome ( still ringing and i have to manual ignore the chat )

    situation i wish

    vistor says: Hi what are the costs?
    Advanced trigger: Hi, you can find info on this page www.example.com (no ringing)
    Visitor says: Ok thanks.
    Advanced trigger says: Your welcome (…

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Put triggers to monitoring list

    This idea has been offered by other users. Please attain colored dots to triggers than add them to the one of the monitoring list's columns as passive colored dots (hazzy color) when it is triggered it may be active colored dot and like it's exponential you can put the trigger count. When you bring the cursor on it you can display the name of the trigger. You can add them also to dashboard.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. disable context menu for security reason

    can you please stop the context menu on right click ? as a security reason. by the way, it can be done easily by adding this simple code inside the <body> tag:
    <body oncontextmenu="return false">

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Please get rid of all buttons except one

    Please remove all extra buttons from the chat header. This is disorienting the customers. It is enough to leave only one button, which will close the chat window.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Make survey like triger

    Make survey like triger to pop-up on site load

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Make survey optios more than only 4

    Make survey optios more than only 4

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Increase number of characters available in widget content

    The current widget content only allows 150 chars that could be enough for some people, but for people that needs set the available hours or phone numbers or other info with a small introduction, could be small. Please allow to increase the char limit to 500 or 1000 for example

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make at least 5 fields in the surveys in shortcuts

    Many businesses use surveys at the end of chats and these are always based on at least 5 stars. This also ties directly in with NPS (Net Promoter Score) that is used by thousands of companies as a benchmark of how customers feel about them or their experience. 5 Options is a Must! Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Improve Like / Dislike UI

    It appears our visitors are having trouble with the thumbs up/down. Example: double-clicking results in vote & unvote. Need to improve the UI here to make it more clear when vote is "active". Also, add js trigger events to JS API to be able to make 'onLike' & 'onUnlike' actionable.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Email subject of chat transcripts should allow shortcodes such as [UserName]- helpful when responding to a chat via email

    Transcripts are a great idea, but when responding the client would be confused. It is also easier to filter via email when we have different subject titles for different users.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Expand message checkbox functionality

    Currently the checkboxes within messages only have one option, Delete Selected Messages (or clear selection). That should be built out to offer additional functionality such as assign to agent, mark closed/open/pending, etc.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Admin UI Options

    Add UI options for admin side. Example, the chat interface can get quite busy with automated system messages, navigation notices, interactions (minimizing, etc.) and all that. Our agents are sometimes missing visitors messages that get lost. It'd be nice to highlight visitor messages with light yellow background or something. I can envision other options as well, so a module to house these options would probably be prudent.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Option to select what your agents can see

    Let the admin to choose what the agents can see, like if you want them to only see their own chats or hide the reports from them.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Pre chat form on mobile should open chat

    pre chat form on mobile site method change to same of desktop pre chat form method

    7 votes
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  20. Enable Scheduler to 24 hours

    Scheduler needs to be 24 hours.

    1 vote
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