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  1. Automatic intelligence on visiter

    I think it would be great if Tawk would research the visitor according to the information they gave you at the beginning of the chat. Tawk could use that information to serve up info and links to their social accounts such as LinkedIn, Facebook, and Twitter the same way programs like Rapportive and Xobni have done in the past. This way the agent will know more about the user and be able to understand them better.

    3 votes
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  2. there is no option to delete the messages between agents. this is a problem.

    there is no option to delete the messages between agents. this is a problem.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. can you stop chat box for specific pages in website

    chat box disable for specific pages in website., bring for other developing sites(html .net and e.t.c)

    8 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tamplates of notifications

    When a ticket is created or modified, the system sends a notification in English, but my clients do not know English.
    Only know Spanish.
    It would be nice to change the templates for these messages

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Departmental exclusivity for only assigned agents & admins

    Please enable functionality to make certain Department chats EXCLUSIVE for only assigned agents & admins.

    3 votes
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  6. Hi Team - Do you have any plugin for AEM websites, that would help a lot.

    Hi Team - Do you have any plugin for AEM websites, that would help a lot.

    1 vote
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  7. Release an app for older Mac operating systems. I use OSX 10.8.5 and cannot use a Tawk.to desktop application

    Please can you release an app for older Mac operating systems. I use OSX 10.8.5 and cannot use a Tawk.to desktop application as your ONLY available app is for OSX 10.9 or later.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Chat transcript need to be sent as per the admin location

    I had done a chat session with one of the prospective customer and endded the chat. Later I just want to check the chat history and noticed that the time which is mentioned against each chat is in (GMT+0) i.e I had the chat @ 2.pm but it shows as 8.am So, it would be good to update the chat transcription as per the specific zone. Actually the inflow of the customer is also depened on the time so, it would be really good to have this custome zone update from admin end.

    Thanks

    1 vote
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  9. 1 vote
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  10. Can you add my Question, in Have some questions?. How many year our Chat History Is Store on Tawk.

    Can you add my Question, in Have some questions?. How many year our Chat History Is Store on Tawk.

    3 votes
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  11. change the text of the botton [Start chat] , i would like to be editable , i hope you listen to this request it is very important

    change the text of the botton [Start chat] , i would like to be editable , i hope you listen to this request it is very important

    3 votes
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  12. Great product - but I found that if I close the bubble - it's closed forever - or until I reset my cookies - the bubble is a great plus - it

    Closing the bubble should not be permanent. refreshing the page - or coming back for another session should reload the bubble. I closed the bubble just to see what happens and not I have to clean out cookies to get it back. Thanks - overall a wonderful product.

    7 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make it possible to only have the chat box on certain pages using the Joomla CMS

    As above, either using your Joomla plugin or ideally via the Admin settings at tawk.to so I can continue to just use the javascript on the template.

    6 votes
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    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. after using visitor{} in logged-in state, it working great. But but clients without login, they don't ask name, email etc.

    I am using visitor {} api in my site, so that member don't have to put name, email in chat startup. But it is not working for non logged-in clients.

    I want both pre chat form and visitor api at the same time.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Edit options for the Visitor name

    In the dashboard view of the history, it would be nice to be able to replace the Visitor ID number with a customer/client name

    1 vote
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  16. Make chat more persinalized

    Please make the feature when the trigger opens chat so it opened with specific agent with photo. This will cause more confidence for visitors and encourage increasingly to turn on the chat.

    1 vote
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  17. domain

    Allow Domain Restriction to use wildcards to block certain parts of your website e.g. mysite.com/forums/testing/* - Anything under testing and beyond would not show chat window

    1 vote
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  18. Add ability to create and enable trigger only for desktop /non-mobile widget

    Add ability to create and enable trigger only for desktop /non-mobile widget and vice-versa

    12 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make dashboard "site-aware"

    Dashboard can reflect statistics that may be misleading. Currently I have 2 sites, my own business, a client's of mine (which I rarely get online as operator) and the personal tawk one. I am usually online only for the first one (my own business). This means that in "Online" menu I have "Yes / No / No" set. With this selection I get live data from my own site, but statistics under it and on the right are from all sites (however I am online or not in them). This can make me anxious when I see "missed chats", which…

    2 votes
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  20. Emails and messagem could be change and use another than english, could be like the control panel .

    Emails and messagem could be change and use another than english, could be like the control panel .

    1 vote
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