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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. manager role vs just agent or admin

    You should have a manager option vs me adding someone as an admin who then can delete me as the admin. which is what occurred.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Changing the title of a ticket after sending it, like in Zendesk

    I'm using Zendesk but are looking into switching to Tawk.
    One big thing missing in Tawk is being able to change the title of a ticket, for a quick and better overview and what the ticket is all about...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. POP-UP in Monitoring TAB

    Everytime someone logs in my ADMIN, besides getting a opoup in the tab, it should warn me in a more efficient way. Besides, I should be able to keep track in my users activities, as in like monthly I'd know how many of them logged in or not, so I know if theyre using the admin.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Add the ability to change aliases during chat

    Including the ability to change aliases during chat would be helpful to smaller companies that only use one or two computers at a time. This way, if something needs to get escalated to a supervisor or manager it can be an easy switch!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make ticket email templates in native languages, it's way more trustworthy.

    Danish costumers really dont trust webshops that are not in the native language, I guess it's the same in many other countries.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add the opportunity to change the color of bottom part of the widget’s header

    It will be very helpful if there will be opportunity to change the colors of the widget’s header separate, like the short message field and greetings context field.
    https://imgur.com/a/j9rQcuh

    3 votes
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  7. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Possibility to download the Report as CSV

    I would like to request the possibility to download the Report as CSV. Thanks.

    3 votes
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  9. Option to create a group when generating a report

    current reporting is generated agent by agent. I would like to suggest an option for me to create a group with specific people in it. So that reporting would be easy

    1 vote
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  10. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Different message colour for system and agent messages

    Hey there, it would be great if automated messages from the system appear in different colours than messages from agents on the customer's side.

    So that a customer can directly see by color if the message comes from an agent or the system.

    3 votes
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  12. making content for people working alone or working with staff

    I can use plural content when working alone.

    1 vote
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  13. Delete

    Ability to delete a message, E.I when you accdently type in a message. Should be very usefull

    1 vote
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  14. The difference between a lip tint and lip stick

    Women have been using the beauty products since the beginning. However, today, with the introduction of lip tints, there are a number of lip dressing styles in the market. A lipstick’s main ingredients are wax and oils along with colour pigments to give your lips a colour. In contrast to a lipstick, a lip tint is mostly water or gel made of natural plants and mineral oil. It works as a lip dye, made of organic ingredients to moisturise and nourish the skin. Not just that, it is long wearing, smudge proof and quick to dry.
    Because lip stains or…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can you do business out of your coin collection?

    Coin collections are not a hobby, but a passion turned in to a valuable trade and investment of numismatists and coins collectors. These coins are ancient coins that were once used by a country or belong to a certain era and empire. People collect various types of coins to add in their collection and get known by it. Many times buy authentic coins for sale, which are auctioned and sold at greater prices. However, it is important to determine the age and authenticity of the coin to make sure they are original and worth the price. The two things which…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Allow widget colour change for specific page

    I would like to have a feature / option to alter widget appearance (color) for a specific page. I have an Eco page and would like to color the widget a different color than standard to match the theme

    3 votes
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  17. Activate McAfee

    Activate McAfee Antivirus Product. We all know that recent times are completely digital and we are completely surrounded by the internet, but we don’t know how dangerous it is to be surrounded by the internet.
    http://mcafee-mcafee.us/

    1 vote
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Different position on devices, enable custom left,right,top,bottom pixel settings (for each device)

    Make the position of the widget customisable for each device so you can implement the widget on the place you want. Currently you have to adjust your existing website to make if fit, but it should be the other way around.

    Suggestion to set the top,left,right,bottom pixels for each device.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. External names for aliases

    I want to add a external interface name for aliases, for sorting them. So you can give you aliases interface names and then you can see them at joining a chat. Because I have 3 aliases, with the same names, but they have different Position Tags, so it would be good, if I could name them otherwise :)

    3 votes
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  20. Admin please help!

    Www.klasiekpharmacy.com is using your services and is a scam website
    They are scamming people every day and making you an accomplice
    Please stop this scam

    1 vote
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