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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Show the full URL of referrals from Google - so we can spot the keywords

    At this time, when you get a chat thru, it tells you if it was direct, or from Google.co.uk etc. What it fails to do, is to show you the FULL referral URL, such as: https://www.google.co.uk/search?q=sofa+bed

    This is about as vital as it gets, as we can then see how a customer found is, and means we can perhaps put more effort into that keyword search to push us further.

    We can ask the customer, but often they forget what they searched for, and have to go back.. . back.. in their browser.

    URL Referrals are easy to do in…

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to show the full referral link of the user’s navigation history in the chat history and Monitoring section.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. moving and copying agents among properties

    The set of agents should be independent from properties, and assigning them to several properties should be done in a nice way, not having to invited them X number of times

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have a function for adding agents to multiple properties in one go in a single action.

    All agents must be invited individually per property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Remove the resubmit button after the chat offline form is submitted

    When the chat offline form is submitted, a button resubmit is shown, which only resubmits the same form. In this way, we get double offline messages from the same customer. Can you please remove it or make it optional for this form?

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have an option to remove the “Send Again” button on the offline form.

    When a user clicks on the Send Again button, it will ask them again to fill in the form.

    This is helpful if your visitor needs to add another detail to their inquiry or raise a new message.

    Helpful link: How to modify your widget content
    https://help.tawk.to/article/how-to-modify-your-widget-content

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Previous Conversations field

    Widget Content
    Language
    Edit Content
    Body Cards
    Previous Conversations
    There the field can't translate. This field can't edit

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, you can’t modify or translate the words of your Previous Conversations fields.

    In the meantime, we welcome your assistance in helping us translate tawk.to by visiting the following links:

    1. Web dashboard > https://crowdin.com/project/tawk/
    2. Android app > https://crowdin.com/project/tawk-android
    3. iOS app > https://crowdin.com/project/tawk-ios

    Let me know if this helps. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Consent form

    Consent form not set correctly on your live chat.
    All other softwares like comm100, livechat, appypie they set correctly.
    Online visitors appear always to operator if consent form is ON.
    On your live chat online visitors not appear to operator if consent form set ON.
    Set it correctly as all other softwares

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Monitoring statistics on your Dashboard and Triggers on your chat widget will not appear unless the visitor has accepted the terms in the consent form.

    The Consent Form section in your Dashboard gives you options for advising visitors of their rights and offering them a chance to consent before entering a chat.

    Helpful links Learn more about consent forms here: https://help.tawk.to/article/enabling-and-managing-your-consent-form

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a 2-factor authentication when signing in to your tawk.to Dashboard.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Allow external KB URL in Chat widget

    Currently you limit KB search to Tawk KB only. We need to use external KB. Please add this option. It should be trivial

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    The Knowledge Base search engine will only show the results from your tawk.to Knowledge Base.

    Should you wish to use 3rd party KBs to direct readers to a third-party knowledge base, you can add a separate Card on your chat widget such as an a linked image or/and text link to redirect your users to these sites.

    To learn more about Customizing the widget header and body cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

  8. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a flag logo in the Phone number form of your chat widget.

    We’re continuing to build out our CRM (Contact) product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Expand images in chat/KB - Posibilidad de expandir imágenes en el chat/KB

    Given an images are loaded with a maximum size already defined when a user clicks on them then the image will expand in a modal./
    Dado que las imágenes se cargan con un tamaño máximo ya definido cuando un usuario haga clic en ellas entonces la imagen se expandirá en un modal.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can’t zoom in on the images in KB articles.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. allow the "Your chat has ended" message to be customised

    Being able to customise the Your Chat has ended screen would be helpful for maintaining tone of voice consistency.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  11. [WordPress] Show the widget only to logged-in or anonymous users

    Please add an option in the WordPress plugin settings to select if you want to show the widget only to logged-in or anonymous users.

    Thank you!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an option in our WordPress plug-in for showing the chat widget to specific users.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Adding auto-insert of customers name.

    For example when a customer requests a chat to have some codded shortcut such as {{chat.requester.name}} to automatically insert a customer's name in a certain shortcut. For example, Hello {{chat.requester.name}} and welcome to Kwik-E-Mart, how can we help you?

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an automation for adding a customer’s name when using Shortcuts or Triggers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Advanced trigger: exit intent

    Add a message trigger for when the user intents to exit the page (moves mouse towards top of screen).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Set different Visibility Options per Widget

    Assumption
    You created 2 different widgets for a same property and want to add different visibility options using "Include on specific url"

    Example:
    WP Plugin Settings > Account Settings > Select Widget 1
    Visibility Options -> include on page 1

    WP Plugin Settings > Account Settings > Select Widget 2
    Visibility Options -> include on page 3,5

    Currently, once a visibility option is saved, it is saved for both widgets (1 and 2). You cannot have different visibility options per widget.

    Thank you

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the WordPress plugin doesn’t allow multiple widgets to be assigned to a website.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Disable Spam or whitelist

    When tickets are sent via mail to the system, they are sometimes recognized as spam, and you do not get an information about this ticket via mail.

    If would be great to disable the spam-filter or whitelist some email-adress-ranges

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    There are numerous reasons why tawk.to tickets were sent to your SPAM folder. 

    These may include specific mail filter rules concerning headers and other technical aspects of email.

    If you’re unable to receive any emails from tawk.to, please whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Customize Ticket-Form

    the Ticket-Form Customization could be better.. for example like at the chat-widgets. Multiple-choice or radiobuttons...
    colours...

    7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have an option for adding multiple-choice or buttons when creating a ticket.

    Alternatively, you can add a form with multiple choice questions as a file attachment.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Add an option to assign offline messages to agents without converting them to tickets

    When a message comes via an offline form, it is logged into the messaging section. There is no option to assign these messages to Agents unless you convert them to tickets, which would require an initial reply of the cases. Can you please add such an option, assigning to agents of an offline message?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Hide agent name on chat widget so the customer won't know who they are taling to

    It will be inconvenient sometime if the customer know who they are talking to. So is there any solution to hide the agent name in the widget?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to hide for hiding the agent’s name on the chat widget.

    An alternative would be to create an Alias.

    Aliases allow you to answer chats via different personas. You can use this feature if you wish to protect your identity.

    To learn more about Aliases, visit this link: https://help.tawk.to/article/creating-and-managing-aliases

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Pre-fill phone number in pre-chat form

    These days, a lot of us identify our customers through their phone numbers and not email addresses. I want to be able to pre-fill the phone number in the pre-chat form.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we currently don’t have a CRM feature for adding a phone number in the Contacts field of your Dashboard.

    You can add a phone number field to your Pre-Chat form. However, the information will only be saved in the chat history.

    The CRM (contact) feature is already part of our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. margin settings for chat button

    for websites that are using bottom navigation, chat button will cover these elements

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers 6 different positions you can choose from: top and bottom corners, middle right side and middle left side.

    Click here to learn more: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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