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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don’t have a flag logo in the Phone number form of your chat widget.

    We’re continuing to build out our CRM (Contact) product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Expand images in chat/KB - Posibilidad de expandir imágenes en el chat/KB

    Given an images are loaded with a maximum size already defined when a user clicks on them then the image will expand in a modal./
    Dado que las imágenes se cargan con un tamaño máximo ya definido cuando un usuario haga clic en ellas entonces la imagen se expandirá en un modal.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, you can’t zoom in on the images in KB articles.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. allow the "Your chat has ended" message to be customised

    Being able to customise the Your Chat has ended screen would be helpful for maintaining tone of voice consistency.

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. [WordPress] Show the widget only to logged-in or anonymous users

    Please add an option in the WordPress plugin settings to select if you want to show the widget only to logged-in or anonymous users.

    Thank you!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an option in our WordPress plug-in for showing the chat widget to specific users.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Adding auto-insert of customers name.

    For example when a customer requests a chat to have some codded shortcut such as {{chat.requester.name}} to automatically insert a customer's name in a certain shortcut. For example, Hello {{chat.requester.name}} and welcome to Kwik-E-Mart, how can we help you?

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an automation for adding a customer’s name when using Shortcuts or Triggers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Advanced trigger: exit intent

    Add a message trigger for when the user intents to exit the page (moves mouse towards top of screen).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Set different Visibility Options per Widget

    Assumption
    You created 2 different widgets for a same property and want to add different visibility options using "Include on specific url"

    Example:
    WP Plugin Settings > Account Settings > Select Widget 1
    Visibility Options -> include on page 1

    WP Plugin Settings > Account Settings > Select Widget 2
    Visibility Options -> include on page 3,5

    Currently, once a visibility option is saved, it is saved for both widgets (1 and 2). You cannot have different visibility options per widget.

    Thank you

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the WordPress plugin doesn’t allow multiple widgets to be assigned to a website.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Disable Spam or whitelist

    When tickets are sent via mail to the system, they are sometimes recognized as spam, and you do not get an information about this ticket via mail.

    If would be great to disable the spam-filter or whitelist some email-adress-ranges

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    There are numerous reasons why tawk.to tickets were sent to your SPAM folder. 

    These may include specific mail filter rules concerning headers and other technical aspects of email.

    If you’re unable to receive any emails from tawk.to, please whitelist the following emails on your mail server: noreply@tawk.to and tickets@tawk.to

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Customize Ticket-Form

    the Ticket-Form Customization could be better.. for example like at the chat-widgets. Multiple-choice or radiobuttons...
    colours...

    11 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don’t have an option for adding multiple-choice or buttons when creating a ticket.

    Alternatively, you can add a form with multiple choice questions as a file attachment.

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Add an option to assign offline messages to agents without converting them to tickets

    When a message comes via an offline form, it is logged into the messaging section. There is no option to assign these messages to Agents unless you convert them to tickets, which would require an initial reply of the cases. Can you please add such an option, assigning to agents of an offline message?

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hide agent name on chat widget so the customer won't know who they are taling to

    It will be inconvenient sometime if the customer know who they are talking to. So is there any solution to hide the agent name in the widget?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature to hide for hiding the agent’s name on the chat widget.

    An alternative would be to create an Alias.

    Aliases allow you to answer chats via different personas. You can use this feature if you wish to protect your identity.

    To learn more about Aliases, visit this link: https://help.tawk.to/article/creating-and-managing-aliases

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Pre-fill phone number in pre-chat form

    These days, a lot of us identify our customers through their phone numbers and not email addresses. I want to be able to pre-fill the phone number in the pre-chat form.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we currently don’t have a CRM feature for adding a phone number in the Contacts field of your Dashboard.

    You can add a phone number field to your Pre-Chat form. However, the information will only be saved in the chat history.

    The CRM (contact) feature is already part of our development roadmap. Our engineers are working towards this new feature and we will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. margin settings for chat button

    for websites that are using bottom navigation, chat button will cover these elements

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers 6 different positions you can choose from: top and bottom corners, middle right side and middle left side.

    Click here to learn more: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. department chat online/offline

    Hi, I was setting up the various departments by assigning each one an agent.
    I encounter a problem: if an agent is online and one is offline and the customer selects the offline department, the agent who is online (for a different department) receives the chat alert as well as the customer on the website side has the right to continue chat.
    I ask you: is there a way to block that offline department and not let the customer chat (possibly showing the window to leave a message since that department is offline?) 432 / 5000
    Risultati della traduzione
    At…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    I would suggest informing your customer that someone from the other Department will get in touch to assist them. You can also raise a ticket while on chat and assign it to that Department.

    Once the ticket is raised, a notification will be sent to the customer. This way, your visitor will know that the concern is currently being taken care of.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Move the administration link from the bottom left to the top left

    I had to get on chat to find the elusive Administration link - didn't even notice it. It's smaller than all the other icons and hidden away at the bottom left (I'm a desktop user).

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, the functions that we have on the top-right side of the Dashboard are dedicated for the Profile settings of the account holder.

    The rest of the main functions of in the Dashboard are all located in the left side menus, including the Administration button.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. the chat widget not showing on firefox for desktop

    sometimes it loads but it looks like a blank card the pre chat form does not appears it only happens on firefox for desktop on all plataforms, Windows , MacOs, and Linux.

    13 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    As per our last conversation over email, our developers have found out that your code is affecting the dynamic imports.

    You have also agreed that the issue was due to the PayPal payment method in your website that was causing the conflict.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Correct the "X mins ago" in German

    In German the word order is not "X mins ago" but rather "Ago 2 mins". The word ago should be translated "vor". As of now it is not translated and the word order is wrong.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    I have forwarded this concern to our dev team and the new translation is currently being reviewed for approval.

    Changes will automatically be seen in the chat widget once the changes are implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Translate the tool tips in chat window

    Next to the "Type here and press Enter" field, there are those icons for ratings, uploads and emoticons. The tool tips of those icons were not translated to German. Please fix! :)

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Advanced Trigger: stop firing trigger for users already triggered with a chat

    Hi,
    we have within the advanced trigger a message A for visitors of URL a
    and a message B for visitors of URL b

    If a visitor get's a chat message A on a and then browsing to b I would like to stop serving the message B.

    Right now I can only trigger "current URL contains a" but not "previous URL does not contain B"

    this would help. Or a general checkbox "only trigger visitor once / visit"

    regards
    Ulf

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add knowledge base functionality to API

    It would be a great addition to allow opening knowledge base categories & articles in the chat window through the Tawk javascript API.

    This way we can integrate the Tawk package into our software even more seamlessly.

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will answer your concern about allowing your users to open the Knowledge Base categories and articles within the chat widget.

    The “Widget Card” feature will let you add a search bar, highlight an article or show an article list.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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