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  1. IMAP/SMTP account for tickets send receive email

    Integration with smtp and imap to handle the tickets trough a fully functional account like office 365 or google apps

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add an option to show consent form only when offline

    You should add the option to show the consent form only when all agents are offline. We gather personal data only then as email, name, phone etc. When we chat there is no personal data transfered besides the IP address but we have that covered in our Privacy policy.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Filter Options

    Show the total of the results when you use the filter option - not the overall total

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. User chat scroll to latest message

    When a new message is received in user chat window, it doesn't scroll down to it. So the user misses new chats sent by staff. Observed this in the browser.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Roku link code

    If you wish to process the Roku activation, you can get the reference from this blog. You can also get the simple and easy steps for the Roku device activation on this blog. Even for the issues while you get on the Roku activation, you can resolve the issues by referring to this blog.

    https://www.my-rokcomlink.com/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Could you provide Twak Integration with Mobile Apps (Java, Kotlin, Swift, Objective - C)

    Twak is amazing with web. Could you provide Twak Integration with Mobile Apps with the languages such as - (Java, Kotlin, Swift, Objective - C) so that mobile apps could also use twak just as same like web

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Make white-label available for a one-time fee.

    A lot of businesses prefer having white label options available to make their website look more wholesome. At the same time, a lot of businesses hate recurring monthly fees. Please consider offering white labeling for a one-time fee. I'd personally happily pay $50-$100 for a lifetime white labeled license.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Option to add country code for phone number

    Hello. I would suggest you to provide an option to select the country code for the phone number, and also an option for us to set the length of a phone number.

    I don't want visitors to spam us with wrong details. That is why I would like to make this field strict.

    I had seen similar requests declined.

    But, I would like to raise this request because, I provide a physical service only in selected areas. People from other areas can chat, but only belonging to a particular country. Because, we don't provide our service and support in other…

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Trigger issue in - ALL of the following conditions

    ALL of the following conditions

    message - contains - "salesforce crm"
    account status - equals - away

    On the about trigger - while typing salesforce or crm it's not working
    only working in salesforce crm

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Trigger Option

    Only 20 triggers allowed, increase into unlimited.
    Import bulk option in trigger will be helpful.
    Clone or duplicate trigger will be helpful.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. create a report that shows chat volume for each department.

    Our organization would like to track chat volume for each department, not just for each user or tag.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove repetitive daily notifications permanently

    When I dismiss the daily notifications in the upper right hand corner, they should be permanently dismissed instead of coming back every day. They are repetitive and if I've dismissed them, they shouldn't come back. The notifications are the following:

    "Share your story with the world!
    Checkout the new Hire Live Agents Addon!
    Checkout the new Video + Voice + Screensharing Addon!
    Checkout the new Remove Branding Addon!"

    It also doesn't make sense that I'm continually getting a notification for, say, Remove Branding Addon when....I've already purchased this addon.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. McAfee.com/Activate

    McAfee protects your computer against risky web threats, malware, scams, Trojan horses and other viruses which can infect your computer. McAfee has introduced the security which will provides high-end protection from a number of cyber threats. After downloading the McAfee antivirus on the computer, it will work in the background and secure the data saved on the computer and programs running on the system. If you download, install and activate McAfee product by going to mcafee.com/activate, then it will offer high-end security to the system and its setup is a simple process.

    Source: https://homemcafee.webflow.io/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Ticket Local Time

    Show Local Timezone in Ticket Emails

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Language specific triggers (or triggers linked to particular widgets)

    You can have several widgets for one site and you can select different languages for each widget content.
    However, there is a trigger that shoots a message to all users regardless of the widget language.

    What's the point of sending the same message in one language to all the different widgets -- which are in different languages?
    Would be good to have messages sent in different languages -- the same language as in the widget.

    Can you make triggers language-specific or linked to a widget?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. How to find Roku Link code

    If you wish to process the Roku activation, you can get the reference from this blog. You can also get the simple and easy steps for the Roku device activation on this blog. Even for the issues while you get on the Roku activation, you can resolve the issues by referring to this blog.

    https://www.my-rokcomlink.com/

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. We need to add the feature of download the data and information where we chat, in excel format

    We need to add the feature of download the data and information where we chat in excel formate

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Change Chat Layout in Dashboard

    Messages in the dashboard should be displayed in a similar way to those in a chat widget. Currently, agent and visitor messages are stacked upon one another, and this type of layout is much harder to read and follow than the kind of layout in a chat widget.

    An agent's messages should show up on the left side. A visitor's messages should show up on the right side. The messages should be highlighted with color-coded speech bubbles.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. envelope

    Please bring back the envelope widget

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Online Filing of GST Returns

    In this covid 19 pandemic situation, it is very much necessary to file your gst returns online through https://mydigitalfiling.in. For filing of gst return online, visit https://mydigitalfiling.in. The prices is also very cheap and the work is very trusted and the work will get done by chartered accountants and other professional experts.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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