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  1. custom font and background colour for trigger messages

    hi tawk.to team,,

    im from indonesia

    i want to asking about can i tweak the trigger font and background colour for trigger messages? so it will separate agents chat and the trigger.

    if cant, maybe its my feedback for future tawk to development, and inform me when its can be released.
    :)

    thanks for super awesome tawk.to product, pls keep free xD

    regards,
    Robby

    39 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make it possible to change color of the expand, minimize, etc. icons in header

    The expand, minimize, etc. icons in the header of the Tawk chat box are images, it's not possible to change the color of them.

    When adding a light color to the background of the header in Tawk chat box it is not possible to see the expand, minimize, etc. icons. header icons.

    If the expand, minimize, etc. icons in the header was simply made with SVG for example, the color of the Header Text and expand, minimize, etc. icons could automatically have the same HEX color.

    This would make your service comply with the Web Content Accessibility Guidelines (WCAG) 2.0,vthat…

    9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Notification tooltip for custom button

    Like there is a feature already there to change custom like text based on status from this link https://www.tawk.to/knowledgebase/advanced-features/using-a-text-link-or-button-to-open-the-chat-widget/.....
    There should also be notification tooltip if new msg is available for visitor if he/she has closed the widget window.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. I want add two langauges for my site. spanish and english. please add this

    I want add two langauges for my site. spanish and english. please add this

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Temporarily silence agent group chat while leaving others audible

    It would be nice to be able to turn off certain agent group chats from time to time while leaving other agent chats audible. I only need to pop into our company group chat from time to time to post something, and do not to hear or monitor it all day long. My only options to quiet it are to turn down the volume, in which I may miss an important one on one chat, or leave the group and have someone add me back to the group again when I need to post something.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow to go invisible with active chats

    I want to set myself as invisible so I can leave after finishing up the current active chats.

    Scheduler is not a solution for us as we have different shifts and so no fix Schedule to setup

    17 votes
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    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Have all properties added up visits on the dashboard. At the moment have to go through them one by one and then it adds up

    Have all properties added up visits on the dashboard.At the moment have to go through them one by one and then it adds up

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Optionally include addEvent() event info to emailed Transcript

    Currently, setEvent() will update the Agent's chat window. It does not change anything in the User's chat window. Great.

    Problem is, if User requests emailed Transcript, these Events are included in the resulting email.

    a) Either NEVER include setEvent() in transcript; or
    b) Expand API where I can "write" some events into the final transcript, and I can cause other events to only appear on the agent's chat.

    5 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. add triggers when a visitor e.g. intends to leave page/site

    Have seen in other chat solutions that they have triggers like opening a chat window if a visitor intends to leave the page - or stays on the same page for a certain amount of time

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. 6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Make it possible to have seperate statistics on your "sites" -not combined.

    Being able to see activity separated on each website ive added would be ideal, not a total combination.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. f

    Needs to make plugins for better access for CMS softwares. we love osclass .

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Minimize the chat window, without ending the chat

    I have a lot of chat window at the same time, that frightful jumble, it's great if I can minimize the chat window, without ending the chat and I can maximize in when needed

    211 votes
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    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. the scheduler should have a button to replicate the same hours across selected dates...

    the scheduler should have a button to replicate the same hours across selected dates... so if I am only open Mon-Fri 8-8 then I should be able to set that once and have it replicate the whole week instead of manually sliding the time fro each day

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable a filter for untagged messages

    Some chats are purposely left untagged. We have filters for created tags, however if i want to separate the tagged messages from the untagged messages, it's not possible.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. I have a Wix site. Would love to use tawk.to but you can't attach the chat window to the bottom of the page.

    Your solution was to create a fixed footer and attach it to that as shown on this website: http://support5412.wixsite.com/tawktest

    However the app Tidio Chat affixes itself to the bottom of the page without the need for a fixed footer (see my website www.cleanthemuk.com). You guys should figure out what they're doing and copy it and then I'll use your chat application.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Export analytics data from Dashboard

    It would be fantastic to be able to export the data displayed in the analytics part of the dashboard.

    17 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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