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  1. screenshots in the chat from the clipboard

    Sending screenshots and pictures to the chat from the clipboard would be better than posting links to screenshots or uploading screenshot files

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Show the avatar and position title next to the name of each alias when joining a chat

    This was already posted, but way back in 2013, so I feel like it deserves being resubmitted to draw some more attention to it.

    I have multiple aliases with the same name and different positions: Brian (Developer), Brian (Instructor), etc. They also have different avatars. When joining a chat, they all show up as just Brian. Showing the position title and the avatar would make it much easier to utilize multiple roles with the same name!

    3 votes
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  3. Desktop Bubble

    It would be nice to disable the possibility of closing the chat bubble extra addon. I would like the bubble to stay opened all the time and the user could not close it.

    Why is that important?
    Keep the personalization solid.

    1 vote
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  4. 3 votes
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  5. Ban by email address, not just IP address

    It's not possible to effectively ban a repeat visitor who has a dynamic IP address.
    It would be better if banned email addresses were only able to leave offline messages, or some sort of cookie system meant chat appeared offline to them once established that their email was banned. I'm not a developer... so I don't know how it would work, but there must be a way to stop repeat problem chatters from getting in touch.

    1 vote
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  6. Hide a department if a

    Hide a department if the department is offline.

    1 vote
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  7. More Triggers for Tutorials

    hello, the tool is very good, i already use it on several sites, thanks for creating something easy, cheap and excellent to work with. You're great.

    I am using chat to create small instructions on my network of websites, and 20 triggers is too little for me.

    I would like to have more triggers, even if it has a value for that.

    Is it possible to make more triggers available?

    It would be very good for professionals who work with chat.

    Or create a plan that makes more triggers available.

    1 vote
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  8. Block Call and Screen Sharing for end users

    It would be useful to add functionality to block screen sharing and calls to end users. So that I can only call them and they can share the screen only if I allow it.

    3 votes
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  9. Disbable Email Transcript

    Can you please add the option to disable the email transcript for the end user ?

    3 votes
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  10. 1 vote
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  11. Support for next gen frameworks?

    website gets bad SEO from plugin.
    how about making it support some next generation frameworks?
    npm package is an option
    support ssr
    2020

    1 vote
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  12. Remove block on Telegram link in Widget Content

    Currently the widget lets you edit the text shown at the top and gives companies the option to provide a link as well. The problem, however, is that Tawk decides what a valid link is. For this reason companies are unable to add a link to their Telegram channel because it gives the error "URL invalid". This is a silly restriction to have, especially when companies can already put whatever link they want in the text section at the top of the widget. It's also the company's website, they should be allowed to determine what links are valid and what…

    3 votes
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  13. Shortened link in signature deemed as spam/malicious by some email providers

    Hi!

    The offline chat messages that are sent via email have a signature at the bottom:
    "Missed chats are missed opportunities.
    Hire Chat Agents for just $1/hour and never miss another chat again."

    This message contains a link shortened with goo.gl which seems to be an issue with some email providers that deem such links as malicious.

    I just got feedback from Deutsche Telekom /T-Online, the biggest Internet provider in Germany that they in general deem all emails with such links as spam or malicious and will not deliver them.

    Would there be a way to replace this shortened link…

    3 votes
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  14. Refresh widget alone while ending chat session

    While ending chat session please clear cookie.
    Orelse please provide option to clear cookie. As of now cookie expiry along with page load only works.

    We need a refresh event after expiring cookie while ending chat session.

    This will be helpful to change department if need from customer end.

    1 vote
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  15. Add conditional to Trigger based on if user is new or returning

    When setting up a trigger have a select option to "show for" everyone, only new users, or only returning users.

    This will allow us to customize certain actions for different types of visitors. Tawk already logs this information of if they are new or returning.

    This could go further than this conditional into adding more conditionals but this is one I see being very useful and Tawk having this info already makes it doable from my perspective.

    1 vote
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  16. Ability to add more than 20 triggers

    For users with more than 20 pages on their website, they should be able to add more than 20 triggers if they would like to display a separate message for each page

    1 vote
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  17. The Webhooks feature!

    Hi !

    On the Webhooks feature you must also have the option of Agent status i.e online/ away / invisible... (now its only chats or Tickets)

    We really need it !

    1 vote
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  18. 2fa

    we need 2fa tawk account

    1 vote
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  19. Add custom fields to Triggers like email

    We are using the Basic Chat Rescuer trigger. We ask customers to leave their contact details. Would be good to have the field pop-up for them to easily do so (if they haven't already entered their contact details).

    I missed a chat today, because I didn't respond in time, but I didn't have their contact details.

    2 votes
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  20. can we add chat code on sites.google.com

    i don know if it's possible. Can we add chat code in sites.google.com

    recently i create a website https://sites.google.com/view/url-roku-com-link/roku-comlink

    in which i want to add code. so i can take a stand and chat with user.

    am new.

    can anybody help me for these

    6 votes
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