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  1. Ability to delete multiple contacts at a time

    Please add option to delete multiple contacts at a time. Currently it is possible to delete contacts one-by-one. This is hard time for everyone.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Roku Link code

    As the Roku device activation is mandatory to perform the function on the Roku device. So you need to generate the Roku Link code to activate the device.
    You can reach out to our expert team to know more about the Roku activation steps.

    https://www.my-rokcomlink.com/

    3 votes
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  3. It will be great if we can see which state the customer from especially customers in United States.

    It is great to see the flags and then also see where the people are coming from, but seeing the city is a bit of a pain if there is no State. I have to keep searching the city on google to find the state.

    It would be awesome to have both, but STATE is the most important.

    17 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Convert a missed chat to ticket without visitors email

    How do I convert a missed chat to ticket when no email address is provided by the visitors

    1 vote
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  5. Ability to change the chat icon size

    I think it would be easy and very useful to implement the ability to also customize the chat icon size e.g. to be different in mobile and desktop.

    3 votes
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  6. 1 vote
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  7. We need free positioning of Chat Widget pls.

    Your chat widget is completely to the right and its covering my themes GoToTopOfPage button!

    MANY other people have reported this, so when do U implement this possibility?

    E.g. margin/offset from edge. E.g. if positioned in lower right corner, let us set an offset from right side and from bottom.

    3 votes
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  8. Reminder Tone Mid Conversation.

    A reminder tone is needed for when an agent moves away from the conversation to find information but is then distracted by a call etc. A periodic bleep or pop up should sound to alert you that you have a conversation ongoing

    1 vote
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  9. Include visitor IP on Chat transcript notifications via email

    Include visitor IP on Chat transcript notifications via email

    1 vote
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  10. visitor typing JavaScript API

    i wanted to track conversions on Google Adwords and i used API function of onChatStarted. in console logs this function is triggered even when agent sends a message to the visitor.
    whereas it should be triggered when visitor respond to the agent's message.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Personal schedule for you and your colleagues

    Hi there, i'm running the TAWK chat on 3 websites together with a collegae of mine. We are missing a personal scheduling. For example:
    I work on Monday, Wednesday and Friday. My collegae the other days.

    Would be great that we can set our personal schedule so we get messages on the days we work and we don't get messages on the days we are off (without to put yourself online/offline)

    3 votes
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  12. Create permanent links back to chats

    Have a way to copy a hyplerlink to a chat which you can use at a later date to link you back to that chat in the chat history.

    6 votes
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  13. Keep chat notice active in windows until an agent has joined

    Hi,
    It would be great if we could see some sort of notice next to the icon in windows that can show that someone is waiting for an agent to connect. As it is now the notice message disappears very fast and if the agent is away, he doesn´t know that someone is waiting.

    It could be something simple as a red pulsating dot next to the icon, just to alert the agent.

    Many thanks
    Linda

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please add automate mail to assignee when the chat is assigned to another agent

    Agent 1 took call and has no sufficient information
    After the message is done, agent 1 convert to ticket and assignee to Agent 2
    Currently, no mail is sent to assignee so he can know that he has been assigned the tawk to handle

    1 vote
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  15. add more languages :)

    Please add the following languages:
    CROATIAN
    SERBIAN
    MACEDONIAN
    ALBANIAN

    1 vote
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  16. Enable user moving or hiding chat icon on mobile version

    Chat widget is great, but on mobile websites sometimes it covers some element, for example "submit" button in my case.
    Can we enable "floating" in a way that customer can move it on the other side of the screen by holding finger on it a bit longer?

    Or that customer have an option to hide it?

    1 vote
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  17. 9 votes
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  18. 1 vote
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  19. 1 vote
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  20. Chat session with support agent

    Its very disconcerting and somewhat poor that when there is a problem there is no way to talk to a support agent via chat.

    With regard to removing or deleting agents, their is no forum where you can reply to and this again is very bad. Its making us think to use some other chat support system for our website.

    Could you please reply to this at chrisdevelop@btelinternet.com

    1 vote
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