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  1. Enhance Javascript API with onMessageSend and onMessageReceive

    It would be useful to provide a hook in the Javascript API, e.g. onMessageSent() and onMessageReceived(), then you could handle that however you wished. For example you could post using AJAX to a REST service which stored the transcript separately in a back office system

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add option to disable Ticket system

    Add option to disable Ticket system, if you are like us, you have a billing system with integrated tickets, I think it would be better if you could disable Tawk tickets for the sake of avoiding confusion.

    Thanks

    43 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. include a tag for the name of the visitor to use with shortcodes

    Shortcodes are incredibly useful, but they could be much more powerful with a few variables like name or email. Basically the data that is entered by the visitor like his tel, name, email.
    so /welcome would become "Welcome to <our website> #name!, how can I help you today?"

    4 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. make available historical stats on who visited your site under the historical tab.

    make available historical stats on who visited your site under the historical tab.

    7 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Create a feature that will allow linking to a tawk shortcut. This will make responding to user questions much faster.

    For instance, if someone ask a question I could fire back with an answer using a short and that answer would contain a clickable link containing specific additional information.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Could you add Total number of site Views to Tawk

    Could you add Total number of site Views to in historical page, it will help knowing site visitors

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Make Attachment more visible

    I think it will be good idea to make upload file icon next to like and dislike icon

    it will be better to make more visible

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. remove drop shadow

    Please allow for removing of drop-shadow on the chat button.

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adjust the position of the default button

    If there is an option to re position the default button location in website, its looks pretty cool to use. Ex: Im using button in right center, but I already using another content over there. But both the designs gets overlap.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Customize which properties are live-tracked on their dashboard

    This idea came upon me when I was creating multiple properties for different website I am managing on behalf on my clients.

    My dashboard stats became more and more crowded and I was unable to track only my OWN website, since I'm admin of so many properties.

    It would be nice to be able to "mask" or "disable" some properties you're admin of from the dashboard.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Forwarding e-mails into Tawk tickets rewrites original sender

    When somebody sends me an email and I forward this mail into Tawk as new ticket, it is created as if I would be the sender. Original sender is discarded.

    It could be nice if Tawk would parse the From header, extracting original sender and setup new ticket as this.

    14 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. API for Magento 2

    API for Magento 2 Pls, How to integrate Tawkto with a page build on Magento 2?

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. 9 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. when creating an agent, select department they will be in.

    When creating an new agent, there should be a way to add them to a department.

    Currently when creating a new agent, one then has to separately go into manage departments and manually add that agent to the department.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Add chat transcript as a Json email attachment

    Add chat transcript as a Json email attachment

    For integrating with CRM system would be much easier if transcript email optionally includes the Json attachment with the data or Json body...current text emails are hard to parse...

    7 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Create history for agent to agent chats within a department for supervisory review.

    I am unable to find a history for agent to agent chat within a department. I would like to be able to review agent to agent chats as needed in a supervisory capacity or for HR needs.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Emailed chat transcript should use full domain name, or be admin-settable

    Emailed transcript has subject "Chat transcript on <example.com>..." and email body starts, 'Chat on <example.com>".

    Problem where we use tawk, multi-tenant systems, where different subdomains distinguish different clients (abc.example.com, xyz.example.com, etc.) We use different site-id for each, so tawk can distinguish.

    Either, have transcript use full domain ("Chat on abc.example.com"), or provide a site-level configuration "display name", and use "Chat on ABC Corp."

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add the ability to see the busiest days and times within a date range so we can adjust our staffing needs better.

    As we are a growing business, we support by only email and live chat, so we need to ensure that we have our staffing needs covered for the busiest times and days. Adding that reporting layer of being able to see those busiest times/days within a given date range will help us determine our staffing needs for our clients. Thanks.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Display trigger on mobile and tablet not only in fullscreen mode.

    The Idea is to correclty display the widget window in mobile and tablet. The best solution will be to see a small window, because actually it automatically go fullscreen. Because if you use some triggers, in tablet and mobile version they are too much invasive.

    27 votes
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    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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