Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. The option of adding picture to a trigger

    Would be good If there is an option of adding a picutre to a trigger do when trigger pops up users can see whom they are about to talk to.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make it possible to use more than one widget on the same web page.

    I would like to use one widget as a contact form, the other for chat. Some people would rather send email than chat, and I would like to be able to offer both. But I'm told 2 widgets would conflict with each other. I like the look of Tawk.to and would like to have the consistency of design rather than using another service to generate the contact form.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there Mary,

    You are correct that 2 Widgets would conflict each other. You can setup different departments for chat and contact and they will show up in different colors so the right people can answer, based on the color of the conversation.

    We will be working on routing soon which will ring the conversation only for available Agents in the specific department.

    Hope this answers your request.

  3. Allow HTML in triggers

    Would be great if we could enter HTML in trigger's messages, so we can show links or other html features to users.

    42 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Windows Auto Login on Start

    Right now every time I start my computer up I have to login and even if I click remember me, it doesn't stay logged in. It would be nice to be able to start it and have it save my login and auto log me in and set me as available when it starts unless I actually log out.

    Other software such as skype keeps you logged in automatically until you physically log out of that program. One less thing to remember to do.

    39 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. API method to create the initial message

    A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

    39 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow desktop notifications to be user customizable. Currently, they are much too easy to miss when working on other tasks

    The notifications are inadequate and are going to cause me to stop using the app since I am repeatedly missing chats while working on other desktop tasks. There should be a way to keep the notification on screen until acknowledged, and also to make it appear bigger and more intrusive

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve the all important desktop notification

    its such a neat service u have , but with big flaw: the desktop notification just flashes for a few sec only. u need to change this surely. else this service loses a lot of its value. so much so it becomes negative for both the user and the customer . difficult to use till this is fixed, else i was planning to install it right way

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    planned  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tagging: Generic and Reporting

    Be able to add generic tags with a drop down menu to be used across all properties. Add tags to reporting.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add a trigger condition for history pages

    "Visitor history page" - as a value you put a part of an URL or exact URL that visitor visited during his session.

    Example: if visitor was on contact page once, don't ask him if he needs help.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. I need to enter a second message in an advanced trigger

    My advanced triggers need to carry a second message - possibly marketing.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Invite an agent to multiple sites instead of inviting to each site individually

    To have the ability to invite an agent to multiple sites instead of inviting to each site individually.

    13 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Decrease height of popup message.

    When you select position from the list, popup appears. Now it covers the whole list (by height) and it's uncomfortable.

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    started  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Please allow custom timezones for offline messages

    It's set to GMT+0 but it would be nice is it could be set to different time zones so on first glance we could see when they tried to contact

    34 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. to please also save the browser type in history with visitor details.

    to please also save the browser type in history with visitor details. As today i need it,. But unable to find it on my chat.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. make it possible to move our attention image around

    I was thinking you could make it to where we can move the attention bubble image around to where we would like it.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Improve API to explain how to change visitor name

    Although there are some explanations in the API doc I think they could be more extensive. It took me some time to figure out how to do it and from the forum threads it seems I'm not the only one to have struggled.
    What about something like:

    To set the visitor name you have to options.
    1) Before embedding the app code, define the TawkAPI object with the visitor info. On load, the Tawk.to script will pick up the parameters and set the user name and email
    Tawk
    API = {
    visitor: {
    name: 'The visitor name',
    email: '…

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Link wordpress user logged in and display their name in the tawk dashboard

    It would be great to have users registered on wordpress website that browse the website to be displayed into the tawk dashboard with their name and other information taken from wordpress...

    36 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Increase attachment file size on mobile

    Could increase the upload limit attachments to mobile devices, I think the same 50MB which is the limitation via PC would be cool.
    With the current limit can not do my customers migrate from whatsapp to chat Tawk

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Pop-up Chat window for Agents just like for Clients

    Add the possibility to have a pop-up chat window for the agent side, just like it is possible for the client / customer side.

    There would be a Pop-out / Detach button right next to the current End button for each agent chat view.

    19 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Separate Analytics by page in the dashboard

    When using tawk.to live chat on more than one website through the same dashboard it would be good to be able to separate the analytics between the sites rather than have it all combined.

    Hope you can work something!!

    29 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base