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  1. Customize tickets emails

    Could be great to add our own logo on the tickets emails + a signature.

    938 votes
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    89 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Chat Specific Routing to Agent or Department

    Is it possible to route the chat request to the specific agent or to the specific department? I created department -> Prechatform but then when the visitor selects Department then all agents gets alert and all agents in different department can join, which makes having department in not useful.
    So can we have a way to perform this

    92 votes
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    25 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Currently, we cant assign chats to a specific agent. However, Departments are especially helpful for big teams, allowing you to make sure only the right agents answer visitors as they can be selected as an option in a pre-chat form.

    Departments are also useful when assigning tickets. You can assign a ticket to a particular department which means everyone in the department will receive the email/notification.

    This is how the Department function works for tawk.to chat.

    ​1. Chats can be assigned to Departments. All Agents, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    ​2. This allows for easy chat take-over, especially if the transfer is from one Department to another.

    3. ​In Departments, the other agents…

  3. ##- Please type your reply above this line -## - makes no sense

    When we want to convert the message to the ticket, our customer will receive email with this line:

    - Please type your reply above this line -

    But in fact, they can not type above this line and
    Many of our customers discard this email as they try to reply and can not.
    This sentence makes no sense at all.
    How can i edit this line with other content for e.g:
    [Please click the reply button on this email to get in touch with us. Thank you]

    8 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    By default, the emails your visitors receive follow the most commonly-known ticketing format.

    Your visitor needs to reply to an email for the ticket to be set to ‘Pending.’ This is the only way your visitor can type a message above the ticket line message (##- Please type your reply above this line -##").

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Customize chatting textbox

    Currently users might find it hard to spot the text box to focus for start chatting with agent.

    It could be great it there is option like we can change overall background color of chat textbox or draw a clearer line to separate the chat text box and top conversation history

    6 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. the chat widget not showing on firefox for desktop

    sometimes it loads but it looks like a blank card the pre chat form does not appears it only happens on firefox for desktop on all plataforms, Windows , MacOs, and Linux.

    13 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    As per our last conversation over email, our developers have found out that your code is affecting the dynamic imports.

    You have also agreed that the issue was due to the PayPal payment method in your website that was causing the conflict.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. chatbot feature

    chatbot for whatsapp

    47 votes
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    34 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....

    add an Automated Chat Box feature where the user can choose from several different topics or questions and answers can be prescripted....Then if the person needs additional information there is an option to leave a message and email and we will get back to them.....I saw this on several websites.....one of these website was: https://www.directcell.ca/

    126 votes
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    29 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Chat Rating "Card"

    In other chat systems (Zendesk, to name one), you send the invitation to the customer to rate the chat in a front and center message. Some customers have trouble finding the little thumbs up or down. A "card" type of invitation is indeed helpful in this scenario.

    You can find a lot of examples of these features in various chat systems. Not sure why a similar idea was declined in 2016.

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Can you enable "font-family" features?

    Many people use stylish fonts in their website and this chat window comes with a normal font, which is not nice. For security reason, you can allow from limited source (eg, fonts.google.com, etc)

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adding image ALT/Title tag for image blocks on the Knowledge base?

    When an image block is created, either on the block tab or on the Gallery (WP Style). It would really improve the SEO level of our articles and tutorials.

    https://monosnap.com/file/hde0K5UVBJsmJu4lH6q3GrbhmHdhBK

    Awesome platform!

    5 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Tags would be more useful if they work with visitor ID and not with active chat

    When the visitor leaves the page or changes from URL, it changes the Chat window to another different with the same visitor ID. Start from 0 the conversation and the tags are lost.
    Tags would be more useful if they work with visitor ID and not with active chat

    2 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Chat widget thoughts

    1. Be able to upload our own attention grabber
    2. Allow each mode to have its own attention grabber (offline, etc)
    3. Provide a form to visitor if agents have not answered chat after XX seconds
    4. Be able to see online agents and communicate with them or transfer a chat
    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Be able to customize color of links and text in knowledge base.

    You should be able to customize all of the text/link colors in the knowledge base so that you can match your branding.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Show the full URL of referrals from Google - so we can spot the keywords

    At this time, when you get a chat thru, it tells you if it was direct, or from Google.co.uk etc. What it fails to do, is to show you the FULL referral URL, such as: https://www.google.co.uk/search?q=sofa+bed

    This is about as vital as it gets, as we can then see how a customer found is, and means we can perhaps put more effort into that keyword search to push us further.

    We can ask the customer, but often they forget what they searched for, and have to go back.. . back.. in their browser.

    URL Referrals are easy to do in…

    8 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we don’t have a feature to show the full referral link of the user’s navigation history in the chat history and Monitoring section.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Make a dropdown available to add on the widget for when there are many different choices for the user to select.

    Make a drop down available to add on the widget for when there are many different choices for the user to select.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Cumulative data for "submitted from"

    Currently messaging shows "submitted from". I would like to see the pages from where most of my chats are being triggered from. Would be great, if this can be added in reporting.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pre-Chat Form text mirrors status text

    Currently, when using Pre-Chat Form, your status text is mirrored (Online or Away), but the text below will remain the text you used for your Pre-Chat Form setting. It would be better, in my opinion, for this to also mirror the status text.

    For example: Online! "Fill in the form and one of our agents will assist." / Away! "We're away at the moment, but fill in the form and one of our agents will assist once they return."

    6 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.

    The greetings can only be modified separately if you remove the Pre-chat form.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. So zeigen Sie ein Profilbild für ein privates Instagram-Konto an

    So zeigen Sie ein Profilbild für ein privates Instagram-Konto an

    Also zuerst Instagram öffnen und nach dem Benutzerprofil suchen

    öffne das Benutzerprofil

    klicke oben rechts auf die DREI PUNKTE

    Wählen Sie aus den verfügbaren Optionen die Option PROFIL-URL KOPIEREN

    öffne Google Chrome oder einen anderen Browser und füge die kopierte URL hier ein

    Halten Sie das Bild gedrückt und Sie sehen verschiedene Optionen

    Von hier aus können Sie das Bild im neuen Tab öffnen und in voller Größe anzeigen

    Sie können auch hinein- und herauszoomen

    auch durch langes Drücken können Sie das Bild sogar herunterladen.

    Ich weiß, dass dies die…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Highlight the chat button when it is focused via tabbing

    Hello,

    To make the chat widget more accessible, it would be nice if the chat widget button would become highlighted with a color of suitable contrast when the button becomes focused. My thoughts are that this could be an additional color option in the widget customization window. This should happen whenever the widget button becomes focused, through tabbing or other methods.

    Thanks,
    Will

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Message alerts currently appear in the title page area of the browser as ‘browser tab notifications.’

    At the moment, we don’t have a feature for highlighting the chat button.

    Learn more about changing the widget’s behavior on your site here:
    https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Add an HTML signature to the emails

    I have a company signature with our logo and links to our social media pages hidden under 24x24 logos. It would be lovely to add these to the emails I send through your service.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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