Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Automatically Translating KB language for localization

    Hi guys,
    Great job on the localization in KB.
    But I believe you can let us have its full potential if you could automatically translate into the selected language than us manually doing translation for each item we want to change the language.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. What are the methods used for the coal handling system?

    Importance of coal handling system, need and requirements of coal. Which is the only seriously recognized method of long term accurate.Coal is transported in thermal power stations either by railways,roadways or rope ways.
    https://www.mbl.in/coal-handling-system/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. New Client: NAI Legacy

    NAI Legacy will benefit from Phoenix American’s combination of advanced technology, focus on customer service and long experience with the unique operational requirements of Delaware Statutory Trust (DST) real estate programs. Read More: https://www.phxa.com/press-releases/new-client-nai-legacy/

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Department Specific Status Messaging

    At present, all agents in all departments of a property must be set to Away in order for the Away messaging to appear in the chat widget. It would be much better if this was managed on a Department basis, as the landing page of the widget does (e.g. Dept 1 (online), Dept 2 (offline), Dept 3 (Away). If someone selects Dept 3, it should show the Away messaging if all agents in that Dept are Away. At present it doesn't if someone else is online in another Dept! Please create this feature!

    124 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    25 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    This is how the department function works for tawk.to chat.

    ​1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.

    ​2. This is so to allow easy chat take-over especially if the transfer is from one department to another.

    3. ​In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    ​4. Currently, there is no set-up to hide chats from other departments.

    If you…

  6. Importing chat history via json

    Hi, It would be good to be able to import chat history in JSON format, previously exported by using the export function. Since, if someone, by mistake, deletes some chat history, but he has the backup in JSON, he could roll back very easily. Thanks

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. please add a padding option or css edit

    tawk chat is a great and useful plugin... but! it's must have a padding and margin options most of the users in this plugin is a website builder so it's will be wonderful if tawk add this option

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature allowing users to adjust the widget padding or edit the widget using CSS.

    Helpful link:
    Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. Add keyword field in knowledge base.

    It would be nice to have a section for keywords on articles of the Knowledge base. This way, the users could get find more easily the article for theire problem. I have find that some time, the article doesnt always containt the word that some would shearch for.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. split messages on desktop like on mobile

    There is a difference in the way the chat looks between mobile and desktop use. On the mobile, the chat is splitted every time the user presses enter. On the pc, it look like one big message.

    We would like to see the display on the chat like on mobile, so it is easy to get an overview over, when the user have added something later to their message.

    It have recently lead to a minor misunderstanding between the user and our support team :-)

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Tawto Ticket email

    Is there any way to remove Message your customers with tawto it's free?

    This is un-necessary for my customers.

    Thanks

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window

    It would be great I can translate the following texts: "Conversations" "Unanswered" and "Active" in the chat window. As well as change the color of "send" icon to match the scheme of my modified widget.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Be able to set a list of keyword or phrases to triggers

    In current situation, I can set a keyword that will activate a trigger. If I want 2 keywords, I have to create 2 triggers, and that easily makes going to 20 trigger limit. We should be able for one trigger set a list of keywords or phrases, seppareted by commas for instance, let's say I have 30 keywords that I want to trigger a reply, it's not possible with current system.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Make mobile number mandatory instead of email.

    There are some users who do not use email, or mobile number can be used instead of email to facilitate communication with the user.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Additional history export options

    I would love to be able to export our chat history in 1) chunks bigger than 100 and 2) in a single file format, either csv or json.

    The current nested folder/one-json-per-chat format makes it very difficult to work with the otherwise valuable data they contain in any easy way.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. widget setting - Automatic Ticket instead of Offline Messages

    Widget needs a setting, when your offline you have the option to make an automatic ticket. No longer have to convert offline messages to tickets, thats annoying. Needs to go straight to ticket, cant reply to offline messages.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, offline messages can only be converted to tickets manually.

    You will need to close the offline message after you create a ticket to avoid duplicate entries.

    For more information, visit this link:
    https://help.tawk.to/article/responding-to-offline-messages-via-ticketing

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Remove the resubmit button after the chat offline form is submitted

    When the chat offline form is submitted, a button resubmit is shown, which only resubmits the same form. In this way, we get double offline messages from the same customer. Can you please remove it or make it optional for this form?

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    We currently don’t have an option to remove the “Send Again” button on the offline form.

    When a user clicks on the Send Again button, it will ask them again to fill in the form.

    This is helpful if your visitor needs to add another detail to their inquiry or raise a new message.

    Helpful link: How to modify your widget content
    https://help.tawk.to/article/how-to-modify-your-widget-content

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. There is an issue with the chat - short Estonian phone numbers are not supported. For example, if a phone number is 7 decimal places.

    There is an issue with the chat - short Estonian phone numbers are not supported.
    For example, if a phone number is 7 decimal places.
    When a customer wishes to start a chat and enters her/his short phone number, she/he will not be able to start a chat.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The Phone Number field currently does not support 7 digit entry.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. Hotkey Setting for shortcut / button

    Hello,

    it is really hard to press hotkey / button on the right side with left hand all the time. It would be nice to have setting to configure button for this for example TAB button. I believe a lot of your clients would like to see this setting.

    36 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, we only have the forward-slash (/) key function to search for Shortcuts.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Data for Visitor/Pageview Traffic

    Would be nice to export or see visitor data over a period of time. I know on the "monitoring" section you can see daily amounts however you basically need to estimate monthly/yearly traffic based on daily amounts. To be able to quickly view this data and export it would be very useful!

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, our Monitoring feature shows only real-time activities of visitors and does not record activity for future viewing.

    If your visitor has a chat history, navigation activity is available for viewing. However, you won’t be able to download the data.

    We look forward to providing this feature in the future. Updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. font

    fonts of chat widget in persian should improved.
    i can not find persian related fonts in chat widget settings.

    if the "IranSans" font or at least "Tahoma" font added to chat dashboard, the chat widget's appearance will improved as well.

    beacause this fonts are great for Persian (Farsi) language.

    thank you.

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    The default format and font of our widget is Lato, sans-serif.

    We currently don’t have options for customizing the widget font.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base