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  1. Test..Test

    Test ..Test

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Enable font swapping on the Google Font to not block rendering

    Would take a whole 30 seconds to implement and is recommended implementation by Google even. Just add &display=swap to the uRL

    See Google Font page for more info https://fonts.google.com/specimen/Lato?selection.family=Lato

    12 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Enable people to change the font size while chatting

    Enable people to change the font size while chatting. Also have an option to delete or edit the text as sometimes there can be typo error or we may write something inadvertently which we may want to delete later

    1 vote
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  4. Add images to shortcuts

    Add images to shortcuts - It would be great to have an option to add images to shortcuts - help convey instructions to customers using screenshots

    3 votes
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  5. Ability to have a different profile for each Property/Website

    When you are managing two websites, having two emails you should have the possibility to setup an account for each website, with two different emails.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. mcafee.com/activate

    Protects users personal and confidential information safe in devices. The internet accessing devices need security which trusted mcafee antivirus gives you. With protecting antivirus gives your machine protection from malware, viruses and other harmful infected viruses. Visit
    http://activatemcafee.com/

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Widget position

    Widget should be positioned by user or there could be more widget option. For example ı want to position my widget a litle higher of right bottom but there is no choice for that

    3 votes
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  8. 1 vote
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  9. To show the chat history time format in hh : mm : ss

    currently the time format is in hh : mm

    Hope to show the seconds as well. Thanks

    1 vote
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  10. Larger size for Trigger Agent Image

    The Agent image shown for Triggers is very small - hard to see what you're looking at - especially if you use a real photo. I suggest it is larger or the size is customizable.

    1 vote
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  11. Per-Department scheduler

    Per department scheduler example sales specific working hours, and technical support 24/7

    1 vote
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  12. pre-chat window - mail or phone obligatory, before continue to chat

    to be sure, to be able to contact a client after the chat, so potentially turn a chat into a ticket, please add the option that either phone or mail needs to be filled out, to continue to the chat.

    1 vote
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  13. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    20 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Custom location for the bubble

    Possibility to choose your own location for the bubble. We would like to have the bubble in the right corner (desktop and mobile), but on our mobile website we have an bottom menu. We would like to place the bubble right above it.

    1 vote
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  15. Automatic agent name in shortcut messages

    I have different agents and would like to have the same shortcuts available for all.
    Is there any way to have a code, example; $agent.name$, that changes to the agents alias when sent?

    3 votes
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  16. Option to revert into old UI

    Hello,
    the new User interface is so crowded and not easy to manage. Any chance to have an option to revert to old UI

    thanks

    1 vote
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  17. Make some difference for separate property

    For current new interface, there is no any icon for different property like first character of property so agent will not see on which property visitors come online.

    1 vote
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  18. Make some difference for separate property

    For current new interface, there is no any icon for different property like first character of property so agent will not see on which property visitors come online.

    1 vote
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  19. Add Catalan translation for the text displayed after ending the chat

    The text to allow users send a transcript of the chat is currently in English. It should be translated into Catalan.

    1 vote
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  20. Report on Outbound chats separate from inbound chats

    We monitor and do outreach to people on our website. It would be a good idea to be able to separate the stats (chat duration, number of requests, etc.) from when we send out a chat request to a user and when users send requests to us.

    Essentially splitting the stats in 2, the outbound messages and the inbound messages.

    3 votes
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