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  1. Chat History access

    Let the admins decide if agents have access to chat history.

    1 vote
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  2. Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity a

    Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity and collaboration in the organization has become necessary to make it easy and more proficient for the employees to work.But, numbers of businesses are still utilizing the basic plans of Office 365, which limit them from utilizing the updated features. So, to ensure you get every feature and use your Office 365 subscription to the most.
    https://www.get-officecom.com

    1 vote
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  3. 1 vote
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  4. BBT - Web Design Agency Auckland

    BBT - Digital Agency NZ (https://bbtdigital.com) is a full-service digital agency that specialises in creative design, website UI/UX design and development, paid social media advertising, search and display marketing, and digital strategy. BBT Digital is able to satisfy every aspect of a business’ digital presence and ensure it becomes a revenue-generating aspect of their operation.

    1 vote
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  5. Shortcuts export

    It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

    4 votes
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  6. Accept chat toggle per widget.

    Ability, as an agent, to be able to accept chat per widget separately. So in one widget I am online, buit in another I am offiline

    1 vote
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  7. make a sound every time a customer sends a message not just the first message. I keep missing messages when I am mulitasking.

    customers will ask a question and then I answer. and then I think they are done so I start doing something on my computer but turns out they usually have something else to say that I miss because I don't get any other alerts after that first one. SUPER ANNOYING

    3 votes
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  8. Please rotate the dialog bubble/ Chat icon to align with the page orientation

    dialog bubble/ Chat icon is in landscape always, when the mobile in portrait mode the icon / chat should be in portrait mode

    3 votes
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  9. Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    1 vote
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  10. Be able to ban all VPNs

    Ability to not allow people usig VPNs to use chat

    1 vote
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  11. Export Contact List

    Can you please also add additional fields in exporting the contacts such as Mobile numbers and country details.

    1 vote
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  12. More Differentiation Between Admin & Agent Level, Particularly Visibility of Active Visitors and Reporting Stats

    Love the app and widget, but I think that the agents should not have the same dashboard content as admins, or it should at least be a toggle to show/hide this from agents, particularly for the analytics, stats and reporting information. Same also for the current visitor count and their IP addresses.

    6 votes
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  13. Add an option to show consent form only when offline

    You should add the option to show the consent form only when all agents are offline. We gather personal data only then as email, name, phone etc. When we chat there is no personal data transfered besides the IP address but we have that covered in our Privacy policy.

    3 votes
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  14. Filter Options

    Show the total of the results when you use the filter option - not the overall total

    1 vote
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  15. User chat scroll to latest message

    When a new message is received in user chat window, it doesn't scroll down to it. So the user misses new chats sent by staff. Observed this in the browser.

    3 votes
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  16. Roku link code

    If you wish to process the Roku activation, you can get the reference from this blog. You can also get the simple and easy steps for the Roku device activation on this blog. Even for the issues while you get on the Roku activation, you can resolve the issues by referring to this blog.

    https://www.my-rokcomlink.com/

    1 vote
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  17. Could you provide Twak Integration with Mobile Apps (Java, Kotlin, Swift, Objective - C)

    Twak is amazing with web. Could you provide Twak Integration with Mobile Apps with the languages such as - (Java, Kotlin, Swift, Objective - C) so that mobile apps could also use twak just as same like web

    3 votes
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  18. Option to add country code for phone number

    Hello. I would suggest you to provide an option to select the country code for the phone number, and also an option for us to set the length of a phone number.

    I don't want visitors to spam us with wrong details. That is why I would like to make this field strict.

    I had seen similar requests declined.

    But, I would like to raise this request because, I provide a physical service only in selected areas. People from other areas can chat, but only belonging to a particular country. Because, we don't provide our service and support in other…

    3 votes
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  19. Trigger issue in - ALL of the following conditions

    ALL of the following conditions

    message - contains - "salesforce crm"
    account status - equals - away

    On the about trigger - while typing salesforce or crm it's not working
    only working in salesforce crm

    3 votes
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  20. Trigger Option

    Only 20 triggers allowed, increase into unlimited.
    Import bulk option in trigger will be helpful.
    Clone or duplicate trigger will be helpful.

    3 votes
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