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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, we do not have the option to change the widget color of the thumb.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Webhook for Knowledge Base search

    It will be very useful and will provide priceless insights having a webhook fired when a search is executed on the Knowledge Base searchbox (page and widget) that calls the URL as a POST request sending parameters:

    • timestamp
    • string of the search
    • number of results (zero is super valuable info)
    • country
    • etc.

    You are an impressive company!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have Webhooks for Knowledge Base search.

    We do, however, have the Reporting section for Knowledge Base. It tracks articles, searches and feedback.

    To learn more, visit this link: https://help.tawk.to/article/understanding-reporting

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Privacy consent register

    By using a data request form at the beginning of the chat it is possible to request consent for privacy. But it is not possible to save a consent register, for the GDPR it is mandatory as I must always be able to demonstrate the sending of data through consent-based forms. There is currently no consensus register.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Once the consent form is activated, your customer can send chat messages if they AGREE with the form. If not, they won’t be able to continue with the chat.

    All entries in your chat history can be used to track the number of customers that agreed with the consent form. However, the content of the consent form will not be included in the chat history conversations.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Export messages from chat

    It Would be great to export all messages from chat, not by packages 100 messages but all which we have from define time period

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently have a limit of 100 chat history entries per download.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Trigger conditions based on client side metadata

    Having the ability to add conditions based on the metadata (or attribute) that is set from the client would be incredible. This would make the triggers in Tawk much more flexible.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    I wanted to check — what condtion/s on the client’s end would you like you wanted to achieve with your Advanced Trigger?

    Our Advanced Triggers allow you to set the following conditions:

    1. Time/Date
    2. Location of Visitor
    3. Previous Visit Information
    4. Page Information
    5. Visitor Information
    6. Software/Computer of Visitor
    7. Online Status
    8. Chat-related Information

    Related link: https://help.tawk.to/article/advanced-triggers

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  6. Allow widget to specify which types of file can be sent in live chat

    I would like if the widget can specify which type of file the customer can send in live chat. Like i want to disable video uploads in the widget but allow customer to upload and send a picture

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we do not limit the file types uploaded in the chat widget.

    The widget allows the following files to be uploaded in the chat: JPG, PNG, JPEG, PDF, .docx

    There is a maximum file size of 50 MB.

    Learn more about file types and sizes at tawk.to here: https://help.tawk.to/article/what-file-types-and-sizes-are-supported

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Can allow to modify the text in Mobile Widget

    Can allow to modify the text in Mobile Widget

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    The content and settings you created in your tawk.to Dashboard will appear on both mobile and desktop devices.

    These links will help you set up and customize the widget:

    1. Changing the appearance of the chat widget:
    https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    2. Changing the greetings on your widget:
    https://help.tawk.to/article/changing-greetings-on-your-widget

    3. Customizing the widget header and body cards:
    https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. New Knowledge Base (Private)

    Can you please make the Knowledge Base Private, available only to customers within your system?

    This is important for enterprise applications that do not want all of their IP exposed to the public.

    64 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, our Knowledge Base only has 2 options for visibility: Public and Private mode.

    Public articles are available to be read by anyone with access to the URL.

    Private articles are only visible by your team within tawk.to apps when signed in to the Property associated with the article.

    Related link: https://help.tawk.to/article/creating-a-new-knowledge-base-article

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented.
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  9. display country name on flag when mouse hovered

    Have the country name show up when mouse is hovered over any flag through out the full application

    It is tedious if I want to see the country if I am not familiar with the flag I have to click in and then check in the info section that shows up

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    You can view the country information in Monitoring and all active chats.

    To activate this feature, click “Enable visitor details hover” (look for the person icon with a checkmark), located in the upper left corner of your Dashboard.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. ensure TawkConnectionTime cookie does not appear until cookie consent is given

    TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Provide text colour options for knowledge base article titles

    It would be great to have the option to change the text colour of knowledge base article titles. At the moment it is only possible to change the body text, not the title itself.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we only have a black font color for the Title and Subtitle blocks.

    The Header and Paragraph blocks have other color options from which you can choose.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. I think there should be a feature to select the gender (male - female) when starting the conversation

    so that when customers text, I will know what gender it is for consultation ( translate.google.com)

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Ability to add a + on chat function for international numbers

    International clients cannot add a + on the phone number. Would be really helpful to have the ability to add a + at the start of the phone number for international dialing

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently do not have a Pre-Chat Form field that automatically generates a plus sign (+) icon for international numbers.

    Alternatively, you can add a phone number field and edit the text to request the additional code.

    For example, “Input Phone Number With Area and Country Code.”

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Add state

    Please add the visitors state!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At this time, the details sections in Active Chats and Monitoring do not include the state in which the visitor is located.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. Customize the text at the end of the chat, before the transcript submission form

    I would like to customize the text that is displayed at the end of the chat, which invites you to leave the data in a form to receive the transcript of the conversation via email.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have a feature for customizing the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. its better if I could add a list customers to tawk thereby concurrent customers can be identified next time when they appear on the website

    I use tawk but there are many customer who are regular visitor on my site. its convenient to identify them by the admin whenever they appear on my site. At present, they need to introduce themself which looks old age system.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Regarding your concern, I would suggest you save the name and email address of your frequent visitors.

    You can proactively engage with a visitor by initiating a chat..

    When you see one of your frequent visitors on your site, click their profile to open the chat panel. Then, click the Join button to start a chat.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Automatic responses

    Hi, just wanted to ask if we can change the automatic response "ticket created" to customer
    it goes automatic and its in English so our Finnish customers are confused.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    At the moment, we do not have the option to modify or translate the ‘ticket created’ message.

    You can modify and select Finnish as the default language in the Submit Ticket form in the Knowledge Base, however, we do not have a language translation or options for the auto-response email.

    To learn more about Customizing the Submit Ticket feature in your Knowledge Base, visit this link: https://help.tawk.to/article/customizing-the-submit-ticket-feature-in-your-knowledge-base

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. View on Monitoring Page - Add brief question so agent

    I want to see part of the question listed and all of the question(as you hover) in the monitor page instead of opening each one to see the question. That allows agents with specific question roles to search and answer...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Our Monitoring section in the Dashboard can display your visitor’s real-time statistics for the following:

    - Countries
    - Agents
    - Channels
    - Departments
    - Status
    - Tags

    At the moment, we do not have a preview feature for incoming chats.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  19. Privacy Policy refers to Privacy Shield wich is not valid anymore

    Privacy Policy refers to Privacy Shield wich is not valid anymore.
    The EU Goverment said Privacy Shield is no longer a legal support you can claim aginst. So your agreement needs to be updated

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Knowledge Base - Duplicate Article / Template Article

    To keep a consistent article layout throughout our Knowledge Base it would be great to have an option to select an article and click "Duplicate Article" which would then create a new draft version of the selected article.

    Alternatively save an article as a Template and have the option to create a "New Article from Template".

    12 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently don’t have an option to duplicate an article and save it as a template.

    We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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