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  1. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Online status smart enabling feature for small teams, Please VOTE UP.

    Hi Everyone,
    let me start by saying that tawkto is an excellent tool, however, being a team of one for answering chats (and runnign operations) it feels rather cumbersome as literally every morning on top of logging into another zillion of dashboards I should remind myself to be logged into tawkto as well.
    Could we please implement a smart enable online chat status feature for smaller teams 4 people or less that works automatically?

    1 vote
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  3. Display the Knowledge base articles in the popup widget if the customer support is not available.

    The knowledgebase is a good idea, but I think it makes more sense if those articles can be displayed to our visitors when the customer support is not online.

    1 vote
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  4. There should be a chat option in YTviews.

    There should be a chat option in YTviews. Because we get instant response. Where now chat option is not available so every time I have to mail. And I don't get any response in mail. So there should be a chat option in YTviews

    3 votes
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  5. om het mailadres in de pre-chat te controleren op echtheid. Nu kan je ook een spatie of een letter ingeven als bezoeker.

    Je kan als bezoeker eender wel karakter ingeven bij het verplicht mailadres-veld. Dat maakt de chat waardeloos. kunnen jullie op echtheid controleren of de @ als een van de verplichte karakters maken?

    1 vote
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  6. 1 vote
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  7. ASSIGNATION ACTION IN TRIGGER

    Can you add new Action in the trigger to assign a chat to a specific user or department based on context (condition)

    To manage a customer support with multiple departments, assignation rules are mandatory.

    The current department integration is quite limited with only the possibility to use department with the pre-form.

    3 votes
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  8. Updated Chat bubble icon on mobile

    HI Guys- the current graphic that is the chat icon on mobile looks like a blob. I'm now seeing a lot of customer comments that it doesn't look like a conversation bubble . Can we enter a new icon that looks more like a chat icon.

    1 vote
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  9. Notification Sound on trigger

    Whenever someone visits our website and when they see our trigger "Welcome to our Website......." then they should hear some notification kind of sound just to grab the attention of the visitor to live chat section. This would increase engagement.

    3 votes
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  10. Ability to add a default message

    It's a lot more personable if you can send a message right when the customer opens the chat box. Currently, the customer has to initiate the conversation, and it would be a much better experience if they could immediately be greeted with a message like "Hi my name is Bob, what can I do for you today?"

    3 votes
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  11. How to activate Roku com link code

    Roku accounts are important if you registered Roku. When you create a roku.com/link account, it will save the channel that has been installed, removed or added. You will also receive a notification for Roku in your account. You must use the email address and password for the account that is strong. With Roku subscription, you can manage your subscription channels Roku. visit https://www.my-rokcomlink.com/

    3 votes
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  12. Make customer chat box prompt slightly darker.

    "Write a reply.." in the customer chat box is very faint. I think it would be better if it were slightly darker.

    1 vote
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  13. make triggers stop automatically when status is away

    We have triggers that pop up with a helpful message stating we are online and ready to help.
    Sometimes we are away from the desk and it would be really helpful if the automatic away status included stopping triggers.

    I understand from the customer support that this can be done through advanced triggers, but I thought I would mention here as it may be something that would be helpful to be simplified for a lot of users.

    1 vote
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  14. manager role vs just agent or admin

    You should have a manager option vs me adding someone as an admin who then can delete me as the admin. which is what occurred.

    1 vote
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  15. Changing the title of a ticket after sending it, like in Zendesk

    I'm using Zendesk but are looking into switching to Tawk.
    One big thing missing in Tawk is being able to change the title of a ticket, for a quick and better overview and what the ticket is all about...

    3 votes
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  16. POP-UP in Monitoring TAB

    Everytime someone logs in my ADMIN, besides getting a opoup in the tab, it should warn me in a more efficient way. Besides, I should be able to keep track in my users activities, as in like monthly I'd know how many of them logged in or not, so I know if theyre using the admin.

    1 vote
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  17. Add the ability to change aliases during chat

    Including the ability to change aliases during chat would be helpful to smaller companies that only use one or two computers at a time. This way, if something needs to get escalated to a supervisor or manager it can be an easy switch!

    3 votes
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  18. Make ticket email templates in native languages, it's way more trustworthy.

    Danish costumers really dont trust webshops that are not in the native language, I guess it's the same in many other countries.

    3 votes
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  19. Add the opportunity to change the color of bottom part of the widget’s header

    It will be very helpful if there will be opportunity to change the colors of the widget’s header separate, like the short message field and greetings context field.
    https://imgur.com/a/j9rQcuh

    3 votes
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  20. 3 votes
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