Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. enable scramble or hide email addresses entered in offline forms so that agents cannot see them

    this way, we can respond to offline messages without agents ever having to see the email address of the client - this is important for our GDPR requirements as we are an anonymous chat service.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Clearing Chats between agents

    Hi, can you add the capability / feature to clear chats between agents within a company property via direct messages with each other?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Bring back the colur coding for each site/channel

    In the latest dashboard, the ability to quickly see which site/channel the visitors were on/from in the monitoring list has been removed now the visitors are all mixed up into one block, previously they were colour coded which made it obvious the visitors were on different sites. Please add this function back into the dashboard

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Haven Advisers - Financial Advisers Auckland

    Haven Advisers - Accountants Auckland (https://haven.co.nz) is one of New Zealand’s largest financial advisories. Based in Auckland, we have a large team of experienced and friendly accountants, claims specialists, customer care staff and over 30 financial advisers who are all dedicated to helping our clients create a brighter future.

    Haven has advisers who specialise in all aspects of personal and business finances, including
    accounting services, tax, insurance, mortgage and ACC. With this level of expertise and breadth of knowledge we are able to help our clients in almost any situation.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Deployed - Business Process Outsourcing

    Deployed - Offshore Outsourcing Company (https://deployedstaff.com) is an outsourcing agency, based in New Zealand, that specialises in building remote teams for businesses of all sizes. With four offices in Manila, Philippines, they service companies across a variety of industries from Australia and New Zealand.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

    Chat widget icon change to a mail (letter) icon when out of scheduled hours as before

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Chat History access

    Let the admins decide if agents have access to chat history.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity a

    Office 365 can be more useful than just an email application if you pick the right subscription plan. For business, enhancing productivity and collaboration in the organization has become necessary to make it easy and more proficient for the employees to work.But, numbers of businesses are still utilizing the basic plans of Office 365, which limit them from utilizing the updated features. So, to ensure you get every feature and use your Office 365 subscription to the most.
    https://www.get-officecom.com

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. BBT - Web Design Agency Auckland

    BBT - Digital Agency NZ (https://bbtdigital.com) is a full-service digital agency that specialises in creative design, website UI/UX design and development, paid social media advertising, search and display marketing, and digital strategy. BBT Digital is able to satisfy every aspect of a business’ digital presence and ensure it becomes a revenue-generating aspect of their operation.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Shortcuts export

    It would be nice to be able to export the shortcuts in another system, i.e. Gmail other than by copying pasting them. To export them.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Accept chat toggle per widget.

    Ability, as an agent, to be able to accept chat per widget separately. So in one widget I am online, buit in another I am offiline

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. make a sound every time a customer sends a message not just the first message. I keep missing messages when I am mulitasking.

    customers will ask a question and then I answer. and then I think they are done so I start doing something on my computer but turns out they usually have something else to say that I miss because I don't get any other alerts after that first one. SUPER ANNOYING

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Please rotate the dialog bubble/ Chat icon to align with the page orientation

    dialog bubble/ Chat icon is in landscape always, when the mobile in portrait mode the icon / chat should be in portrait mode

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    Hi I want to create group chat with my clients means 2-3 operators with multiple clients can we do that ?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Be able to ban all VPNs

    Ability to not allow people usig VPNs to use chat

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Export Contact List

    Can you please also add additional fields in exporting the contacts such as Mobile numbers and country details.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. More Differentiation Between Admin & Agent Level, Particularly Visibility of Active Visitors and Reporting Stats

    Love the app and widget, but I think that the agents should not have the same dashboard content as admins, or it should at least be a toggle to show/hide this from agents, particularly for the analytics, stats and reporting information. Same also for the current visitor count and their IP addresses.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add an option to show consent form only when offline

    You should add the option to show the consent form only when all agents are offline. We gather personal data only then as email, name, phone etc. When we chat there is no personal data transfered besides the IP address but we have that covered in our Privacy policy.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Filter Options

    Show the total of the results when you use the filter option - not the overall total

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base