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  1. mcafee.com/activate

    Protects users personal and confidential information safe in devices. The internet accessing devices need security which trusted mcafee antivirus gives you. With protecting antivirus gives your machine protection from malware, viruses and other harmful infected viruses. Visit
    http://activatemcafee.com/

    1 vote
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  2. 1 vote
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  3. To show the chat history time format in hh : mm : ss

    currently the time format is in hh : mm

    Hope to show the seconds as well. Thanks

    1 vote
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  4. GeoLocation

    Hi everyone,

    Tawk to is a very useful tool for us at this moment.
    My website server is located in Turkey but still our js request takes only 0.2s.It is a really great outcome

    For further help from tawkto to us could be the geolocation share service. We know that your API doesn't consist of that feature but we believe it will be very useful to manage our visitor's data.

    Thank you for your interest and time...

    9 votes
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  5. Larger size for Trigger Agent Image

    The Agent image shown for Triggers is very small - hard to see what you're looking at - especially if you use a real photo. I suggest it is larger or the size is customizable.

    1 vote
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  6. Per-Department scheduler

    Per department scheduler example sales specific working hours, and technical support 24/7

    1 vote
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  7. pre-chat window - mail or phone obligatory, before continue to chat

    to be sure, to be able to contact a client after the chat, so potentially turn a chat into a ticket, please add the option that either phone or mail needs to be filled out, to continue to the chat.

    1 vote
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  8. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    20 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Custom location for the bubble

    Possibility to choose your own location for the bubble. We would like to have the bubble in the right corner (desktop and mobile), but on our mobile website we have an bottom menu. We would like to place the bubble right above it.

    1 vote
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  10. Automatic agent name in shortcut messages

    I have different agents and would like to have the same shortcuts available for all.
    Is there any way to have a code, example; $agent.name$, that changes to the agents alias when sent?

    3 votes
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  11. Option to revert into old UI

    Hello,
    the new User interface is so crowded and not easy to manage. Any chance to have an option to revert to old UI

    thanks

    1 vote
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  12. Make some difference for separate property

    For current new interface, there is no any icon for different property like first character of property so agent will not see on which property visitors come online.

    1 vote
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  13. Make some difference for separate property

    For current new interface, there is no any icon for different property like first character of property so agent will not see on which property visitors come online.

    1 vote
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  14. Add Catalan translation for the text displayed after ending the chat

    The text to allow users send a transcript of the chat is currently in English. It should be translated into Catalan.

    1 vote
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  15. Report on Outbound chats separate from inbound chats

    We monitor and do outreach to people on our website. It would be a good idea to be able to separate the stats (chat duration, number of requests, etc.) from when we send out a chat request to a user and when users send requests to us.

    Essentially splitting the stats in 2, the outbound messages and the inbound messages.

    3 votes
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  16. Change style back: Put the profile controls back in the top left

    It just made a lot more sense having all the controls in the top left. I'm not sure why some are top left but online/away/offline controls have moved over to the other side now. It's just less convenient now...

    1 vote
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  17. Change style back: Allow opening chat by clicking the whole row - not having to search for the open icon in the far right of the row

    Previously you could open a chat session by clicking anywhere on the row. Now for some reason you need to go all the way to the far right of the screen and click an open icon. It makes opening hundreds of chats per day far less easy.

    The icon isn't even visible in a half-screen view so you need to mouse over that area until it appears.

    Please change it back.

    1 vote
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  18. Mobile widget icon size and position

    I would like to be able to reduce widget icon size and position in pixel. Because on mobile I feel like there is too much space between widget and the edge of the screen also the icon is a little bit too big.

    146 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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  20. Be able to open the chat in a new window popup

    We would like to be able to open the chat up in a new window that isn't maximised. Pretty much exactly the same as the need help chat works in the admin area. I asked and this currently isn't an option for us but the functionality is already there for Tawk so it must be possible.

    1 vote
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