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  1. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    3 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Visual difference in dashboard chats

    In the back-end / dashboard the chats are less clear in who said what. I suggest the same visual appearance as front-end with speech bubbles to make it easier to quickly see who said what.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Could you add Total number of site Views to Tawk

    Could you add Total number of site Views to in historical page, it will help knowing site visitors

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Display every visitor's action count directly in the monitoring dashboard

    Seeing the number of actions that a visitor is currently on, is arguably one of the strongest indicators of engagement.
    Currently, I find myself having to click on every visitor to see how deeply they are interacting and then analyse whether Chatting to them may be beneficial or not...

    Seeing their actions count straight away will give a very strong idea of who to focus on and who's worth exploring into.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Make it possible to have seperate statistics on your "sites" -not combined.

    Being able to see activity separated on each website ive added would be ideal, not a total combination.

    4 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Please show "position title" in select field when joining chat

    I have different aliases with the same name but different job titles. When I join a chat I can chose which alias (name) to use but they are all the same.

    Please include the job title in the select field!

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Instead of havind button "End Chat" to have just "Minimize" even if conversation is started

    If I trigger an automation message, like
    "Do you have a question? I am here to assist you"

    Most users want to close it, and click "X" end chat, but it ask them again "End Chat" or "Cancel" so they don't read and get frustrated... and leave the website...

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Segmented attention on new talks

    The visitor is treated by a department and when given the answers can terminate the query.

    Impact: If this same visitor requests another chat, you can not choose the department you talk and the call is released to all agents. This is a problem since all agents must verify if the user is referring to them or to another agent

    Improvement proposal: that after finishing the first chat and close the conversation, the user can choose again the department you want to target

    6 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can you use a mouse click to sen a message instead of using the Enter key?

    Can you use a mouse click to sen a message instead of using the Enter key?

    3 votes
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  11. quick update of customer left the site

    we see when a neew visitor come it inform quickly but in most cases when someone left the page it still show that they are online in some case we had close the window for almost 15 minutes and it still show as it is monitring 1 person from the site !!! it has to be able to update visitors who left as quickly as it do for new visitors thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add .po file to the plugin

    It would be great if you could add .po file to the WordPress Tawk.to plugin so people could translate everything in the plugin. For example now cannot translate the "X has joined the conversation".

    For a free plugin, I'd say 5/5 still! :)

    4 votes
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  13. Tie names to accounts that are not connected to IP addresses.

    We would like to have our client names associated with an individual client account and not to an IP address. We have clients who access their accounts from all over the state/nation/world and we want to be able to know who they are.

    3 votes
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  14. 6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Combobox on pre-chat

    U guys should provide a combobox for the chat pre-form.
    It's less agressive to the user than the standard radio buttons option, it also make's the chat much smaller in case u need several multi-option camps.

    1 vote
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  16. 2 votes
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  17. Different icons for Tawk when in mobile mode.

    Different icons for Tawk when in mobile mode.

    1 vote
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  18. the scheduler should have a button to replicate the same hours across selected dates...

    the scheduler should have a button to replicate the same hours across selected dates... so if I am only open Mon-Fri 8-8 then I should be able to set that once and have it replicate the whole week instead of manually sliding the time fro each day

    2 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Enhance Javascript API with onMessageSend and onMessageReceive

    It would be useful to provide a hook in the Javascript API, e.g. onMessageSent() and onMessageReceived(), then you could handle that however you wished. For example you could post using AJAX to a REST service which stored the transcript separately in a back office system

    1 vote
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  20. Only make sounds on visitors that match my filters in monitoring

    I only care about visitors from my country, i would love it if the desktop app did not ping everytime someone else visited, i set a filter for a reason!!!

    4 votes
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