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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Can allow to modify the text in Mobile Widget

    Can allow to modify the text in Mobile Widget

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. display country name on flag when mouse hovered

    Have the country name show up when mouse is hovered over any flag through out the full application

    It is tedious if I want to see the country if I am not familiar with the flag I have to click in and then check in the info section that shows up

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. ensure TawkConnectionTime cookie does not appear until cookie consent is given

    TawkConnectionTime cookie currently loads when the widget appears even though it does not provide any visitor tracking to the app/dashboard. It would be better if no cookie was created until consent is given.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Provide text colour options for knowledge base article titles

    It would be great to have the option to change the text colour of knowledge base article titles. At the moment it is only possible to change the body text, not the title itself.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Ability to add a + on chat function for international numbers

    International clients cannot add a + on the phone number. Would be really helpful to have the ability to add a + at the start of the phone number for international dialing

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add state

    Please add the visitors state!

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Customize the text at the end of the chat, before the transcript submission form

    I would like to customize the text that is displayed at the end of the chat, which invites you to leave the data in a form to receive the transcript of the conversation via email.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. its better if I could add a list customers to tawk thereby concurrent customers can be identified next time when they appear on the website

    I use tawk but there are many customer who are regular visitor on my site. its convenient to identify them by the admin whenever they appear on my site. At present, they need to introduce themself which looks old age system.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. ##- Please type your reply above this line -## - makes no sense

    When we want to convert the message to the ticket, our customer will receive email with this line:

    - Please type your reply above this line -

    But in fact, they can not type above this line and
    Many of our customers discard this email as they try to reply and can not.
    This sentence makes no sense at all.
    How can i edit this line with other content for e.g:
    [Please click the reply button on this email to get in touch with us. Thank you]

    8 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Automatic responses

    Hi, just wanted to ask if we can change the automatic response "ticket created" to customer
    it goes automatic and its in English so our Finnish customers are confused.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. View on Monitoring Page - Add brief question so agent

    I want to see part of the question listed and all of the question(as you hover) in the monitor page instead of opening each one to see the question. That allows agents with specific question roles to search and answer...

    3 votes
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  12. Privacy Policy refers to Privacy Shield wich is not valid anymore

    Privacy Policy refers to Privacy Shield wich is not valid anymore.
    The EU Goverment said Privacy Shield is no longer a legal support you can claim aginst. So your agreement needs to be updated

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Allow adding a "noindex" tag for the Knowledge Base contents

    It would be great to be able to add a noindex meta to the Knowledge Base.

    When working on the contents it would be great to be able to see/browse the whole project without having the risk of having the content indexed too soon.

    In some cases, maybe the user does not want the content to be indexed.
    <meta name="robots" content="noindex">

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. remove the option to edit shortcuts of the agents and only the admin profile have this option

    many of my agents edit for a while the shortcuts. If only the admin profile have this option, this problema won't be happen again.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, our Public Shortcuts feature has no agent restrictions or limitations for specific members of the property.

    Public shortcuts allow all agents with access to a property to use shortcuts for that property when answering chats.

    Any personal shortcuts you make can only be used by you.

    Learn more about shortcuts: https://help.tawk.to/article/creating-and-managing-shortcuts

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    This is a great idea!

    Having this feature will make it much easier to add images to articles.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. Minimize Chat Widget Icons after 60 seconds... If a visitor doesn't need help in the first 60-90 seconds, they won't need help, so disappear

    If a visitor to my streaming site doesn't need help with in the first 60-90 seconds of visiting the site, they likely won't need help,
    So I want big buttons when the page loads, but want to minimize to tiny icons, or disappear completely after 60-90 seconds. Thanks

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently do not have a feature to automatically minimize the chat widget after a set delay.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. Allow Sections in Knowledge Base

    Allow Sections in Knowledge Base

    So at the movement there is no option to create sections in knowledge base for example, if we are a school we would need a knowledge base for Teachers and Students and may be also for Parents.

    If there is a section toggle that would allow to toggle between sections the teachers would jump to their toggle option and look at their Knowledge base, and students on theirs and parent on theirs.

    Cause at the moment the only way we can separate is categories which is not a good option when dealing with 3 types…

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    As of the moment, we only have the Category option for segregating groups of articles in the Knowledge Base.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Chat Widget Position Problem

    We want to take chat widget position freely, be able to move in less areas like 20-30 pixel. We have footer in our website and the footer is just closing the chat widget. Also we do not want to just put it on the middle of the page. If you could get back to us about this topic we would be happy and we can find onether solution to that problem,

    Thank you so much!

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Include a link to tawk.to dashboard from email notification

    When receiving a notification mail for an offline message sent,

    include a link to the dashboard for easy access to the ticket by simply clicking on the link

    There are no security implications involved because if the person is not logged in, just prompt them to log in.

    This feature will greatly help as there is no need to manually access tawk.to page from a browser.

    Simple feature but save a lot of time. Please consider.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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