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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Be able to customize color of links and text in knowledge base.

    You should be able to customize all of the text/link colors in the knowledge base so that you can match your branding.

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. please add a padding option or css edit

    tawk chat is a great and useful plugin... but! it's must have a padding and margin options most of the users in this plugin is a website builder so it's will be wonderful if tawk add this option

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we do not have a feature allowing users to adjust the widget padding or edit the widget using CSS.

    Helpful link:
    Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget

    We’ve acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct option for sending a recorded voice message.

    As an alternative, you can record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Highlight the chat button when it is focused via tabbing

    Hello,

    To make the chat widget more accessible, it would be nice if the chat widget button would become highlighted with a color of suitable contrast when the button becomes focused. My thoughts are that this could be an additional color option in the widget customization window. This should happen whenever the widget button becomes focused, through tabbing or other methods.

    Thanks,
    Will

    9 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Message alerts currently appear in the title page area of the browser as ‘browser tab notifications.’

    At the moment, we don’t have a feature for highlighting the chat button.

    Learn more about changing the widget’s behavior on your site here:
    https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Option to sort kb articles in widget cards

    Showing articles in Pre-chat form is minimizing the unnecessary chat made from a website visitors, every website have it own frequently asked question, it would be necessary to allow us to change the order of the articles so we can order them according to its importance

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Knowledge base images pop up in modal window when clicked

    Images uploaded to the KB can often be blurry or undersized. I would suggest improving the image quality, but also allow the images to show in a larger modal popup when clicked.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a function for magnifying the image on click or through the pop-out option.

    We’re continuing to build out our Knowledge Base product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. Remove "Was this article helpful?" from chat widget if disabled in KB settings

    When disabling "Receive Feedback on Articles" in the KB settings, it removes the "thumbs up/down" from the KB, however it leaves it in the chat widget article.

    If disabling this feature, it should disable in both locations, not one.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    Once the Feedback option has been disabled, the ‘Was this article helpful?’ feature will be disabled as well.

    The ‘Still need help? Message Us’ will continue to appear on the widget.
    See this screenshot for reference: https://prnt.sc/1o32zfu

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. I suggest if tawk.to can add country code option in the contact form, it will be very much helpful.

    I suggest if tawk. to can add a country code option in the contact form, will be very much helpful, IMP feature.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently do not have a Pre-Chat Form field allowing country code selection for mobile numbers.

    Alternatively, you can add a phone number field and edit the text to request the additional code.

    For example, “Input Phone Number With Area and Country Code.”

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. Identify users name for welcome auto response.

    A way of identifying the user name from a pre fill form and being able to input this into an automated response.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an automation for adding a customer’s name when using Shortcuts or Triggers.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  10. Add More Triggers - Beyond 20 Triggers Limitation

    Allows us to add more than 20 triggers. We have many pages, each page provides a different kind of message.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At the moment you can create a maximum of 20 Triggers per property. We currently don’t have an option for adding more.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

  11. Add total support of numerical domains

    Please add support of domains that are completely numerical.
    e.x. 7147507.com
    1) Support of adding this domain as a property
    2) Support emails for agents with such numerical domains e.x. worker@7147507.com

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our system does not accept any numeric domain names or email addresses that contain numeric domains.

    We’ve acknowledged your request and have forwarded it to the dev team. Updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  12. Option to disable the email in the ticketing system

    We need to use the ticketing system only for internal control - we don't want to share the tickets with customers;

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The purpose of the ticketing system is to converse with customers via email.

    An email address is required for the system to work.

    Alternatively, you can enter your own support email in the details section to activate the ticketing system internally.

    Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Ticket and chat transcript and webhook

    I want an option in the admin page that when toggled on, all tickets created from chats will automatically include the chat transcript in the ticket message. On the webhook for "ticket created" event, I want also those transcript to be sent as part of the JSON data.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Each chat that’s converted to a ticket has a chat transcript attached to it.

    Select the ‘Click to view’ option to view the chat transcript.

    We currently don’t have a toggle switch for making an automated conversion.

    We don’t have a feature for sending a file in a JSON format for a Webhook’ ticket created’ event.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. 3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. to make chats open and available to send msg from the agent side and close them manually

    Well I have users in my tech support requesting for problem resolvings but when the user leaves the site for a while it closes the chat session and agents cant reach the user back. in my case the users category are those who doesnt ahve any idea on how to use email., so that we cant reach them via email. and would be great if U could make chat sessions static,e.g. whenever user goes back to the site he can see the new messages form the agent from the previous conversation

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make transcript chat organized by Categorized choice on Pre Chat Form

    I want to make transcript chat organized by the category choice from pre chat form, so I don't need to giving tag on transcript chat one by one. So, I can filtering chat by category

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Highlight active filters in KB articles

    In the Knowledge Base it would be convenient to highlight the active filters in the articles, so that it is clearer to see which filters have been activated, distinguishing them from those that retain their initial values.

    Especially necessary in the case of Categories.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. I think there should be a feature to select the gender (male - female) when starting the conversation

    so that when customers text, I will know what gender it is for consultation ( translate.google.com)

    6 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Link to a specific part of the document in KB

    Link to a specific part of the document, the headings (H1, H2, H3 ...) to be exact, and thus have a visible index or, at least, have the direct link in that specific part of the document.

    It is very convenient to be able to have a subtitle link to refer to the part of the document that interests you.

    https://developer.mozilla.org/en-US/docs/Web/HTML/Element/a#linking_to_an_element_on_the_same_page

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Het bericht dat je ziet als je de chat beeindigt, te kunnen aanpassen naar eigen wens.

    Nu wordt bijvoorbeeld automatisch "u" gebruikt, maar wij spreken liever met "je". Dit kan ik nu niet aanpassen.

    3 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have a feature for modifying the “Your chat has ended” message.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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