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  1. Direct Chat Link Variables

    On a Direct Chat Link, allow embedded variables in the link so it pre-populates the 'Name' and 'Email Address' fields for example. This would be particularly useful for e-shots.

    106 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    102 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Pre-Chat form into Chat Rescuer

    It would be great if you could add the Pre-Chat Form into the Chat Rescuer Bot. So for example if the website visitor hasn't had a reply from the webmaster in 1 minute it could first display the message and then ask for the name + email. This improves lead generation, customer service, sales, etc.

    101 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Resize the maximized (open) widget on mobile

    Currently, the widget occupies the entire screen for mobile UI. And, the user has to minimise the widget, in order to navigate the site.
    Please see, if it's possible to find a mid-way wherein a user can still chat whilst browsing the site at the same time.
    Thanks....

    99 votes
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    20 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Modify fields in Offline Form under Widget Content.

    Kindly give option to modify fields in Offline Form under Widget Content. Right now, Name, Email & Message are fix & mandatory by default. Give some more options to User to add or remove any of these fields.

    98 votes
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    18 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Include Chat When Converting to Ticket

    Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

    When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

    91 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. display Visitor's State in addition to the Country

    I'm wondering if there are any plans for improving the Visitor's location that's being displayed. I'm currently in the US and we're only able to see the City where the Visitor is from and not the State so it makes things a little hard to gauge and I'm not able to set up an advanced trigger for those users.

    Something like this would be very helpful, thank you!

    86 votes
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    under review  ·  10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Let only the administrator see what everybody is chatting, not the entire sales team.

    I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

    85 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    85 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Please give an option to Admin to disable "Send Transcript" option on his widget

    For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID

    84 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    80 votes
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    7 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow departments to be sorted, reordered

    Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.

    It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.

    79 votes
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    under review  ·  9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Chat Bot

    Add the Chat Bot feature

    78 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Offline form should create at ticket (instead of message)

    When a customer writes in an offline-form. The message should start as a ticket.

    If anyone wanted to reply (and they always do), they have top copy the text into a ticket, and then reply to the ticket.

    This is time consuming, and not user-friendly.

    Sollution: Just make it start as a ticket. Everyone is happy (and probably expects a ticket anyway)

    73 votes
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    15 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Disable Change name option

    Disable the user to change the name from "Options" located below left.

    65 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Send message via Javascript API

    Send message via Javascript API

    60 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    60 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow to customize the mobile widget text

    Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
    It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

    58 votes
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    under review  ·  11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Prevent Agent from seeing other Agents Chat History

    Currently, an Agent is allowed to see and browse All other Agents Chat History, even Admins!

    It would be better to disable this feature or let the Admin grant this privilege.

    57 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    This isn’t something we intend to implement, as by the nature of a customer support application, everyone providing support on behalf of a site or entity would need to see the history to properly support the end user. We don’t see a use case for hiding the history from anyone who has access to answer chats on behalf of a specific site.

  20. 12 hour clock with am/pm to show time

    I would like to see a 12 hour clock with pm/am for the time stamp in the chat widget.

    56 votes
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    12 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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