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  1. Let only the administrator see what everybody is chatting, not the entire sales team.

    I have just started using tawk.to in one of my client's website. Although I have just noticed that my whole sales team sees what everybody is chatting. It would be perfect if only the administrator saw other people's conversation. Would that be possible? Thank you.

    85 votes
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    under review  ·  3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Include Chat When Converting to Ticket

    Currently when responding to a missed chat via dashboard-Convert to ticket-Message All the user receives is your response.

    When the same user is using your chat and makes many requests a day it is difficult to detect what your response is in reference to. I hope this gets implemented soon. Does anyone else find this helpful??

    85 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Modify fields in Offline Form under Widget Content.

    Kindly give option to modify fields in Offline Form under Widget Content. Right now, Name, Email & Message are fix & mandatory by default. Give some more options to User to add or remove any of these fields.

    84 votes
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    18 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Show chat and notification only to agents of selected department

    Currently, Every agent can see each others chats in real time and join in. The agent for that department will get the sound notification but other agents will still be able to see the chat. The website on which I am working needs the functionality like only agents which are assigned to selected department should received chat notification. As it will decrease the number of chat request & the chat will remain to particular department only.

    81 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Direct Chat Link Variables

    On a Direct Chat Link, allow embedded variables in the link so it pre-populates the 'Name' and 'Email Address' fields for example. This would be particularly useful for e-shots.

    76 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ability to see which operators are logged on -

    it would assist with monitoring to ensure that all of our live chat clients are being covered and that we have operators covering all shifts

    76 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. display Visitor's State in addition to the Country

    I'm wondering if there are any plans for improving the Visitor's location that's being displayed. I'm currently in the US and we're only able to see the City where the Visitor is from and not the State so it makes things a little hard to gauge and I'm not able to set up an advanced trigger for those users.

    Something like this would be very helpful, thank you!

    75 votes
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    under review  ·  9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow departments to be sorted, reordered

    Currently if the department selector is included in the pre-chat form, the departments are sorted by the order in which they were created.

    It would be much better if we could control the order. Alphabetical wouldn't work as that's not always the case so it would make sense to just be able to drag the items of the departments page into the order we wanted.

    74 votes
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    under review  ·  9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Stop using document.write()

    When you use document.write() to inject a script, the browser is not able to continue parsing the HTML. The web browser is forced to wait for the resource to load AND to be executed.

    70 votes
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    10 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Offline form should create at ticket (instead of message)

    When a customer writes in an offline-form. The message should start as a ticket.

    If anyone wanted to reply (and they always do), they have top copy the text into a ticket, and then reply to the ticket.

    This is time consuming, and not user-friendly.

    Sollution: Just make it start as a ticket. Everyone is happy (and probably expects a ticket anyway)

    69 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Webhook: Transcript of chat

    I see from a recent post that webhooks are now available within the dashboard - this is fantastic.

    Is it possible to post the transcript of the chat to the webhook once the chat has finished?

    Thanks

    68 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Please give an option to Admin to disable "Send Transcript" option on his widget

    For security, this is needed. I a user on public computer has left without ending the chat, other person who comes there can still use the existing chat to send the transcript. Atleast this will mitigate the entire chat to be sent to his maild ID

    65 votes
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    9 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sound notifications for agent whispers

    PLEASE implement this. Being alerted to agent whispers will make the chat process faster and more professional.

    60 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow us to position the chat icon wherever we want

    My website is gharbaithegrocery.com...
    I need to position the icon a bit lower and towards the right so that i could adjust it to my website

    56 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Allow to customize the mobile widget text

    Some mobile users get confused when they see 'Chat' text on the widget and instead of thinking it's support chat they think it's websites internal messaging system.
    It would be nice if we were able to customize it to say 'Support Chat' or 'Need help?' or something along those lines.

    54 votes
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    under review  ·  11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Enable emoji customization

    Some of the images are not appropriate for all end users and may be offensive to some people. It would be beneficial if they could be disabled or at least make certain emojis invisible.

    54 votes
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    20 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Thank you for the request.

    At the moment there is no emoji customization, but they could be disabled:
    We have released new options under Widget Settings, including ’Disable emoji selection`.

    Those options could be found in Admin – select required asset (widget) – Widget Settings.

  17. Send message via Javascript API

    Send message via Javascript API

    54 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. to impove the Reporting tab and add option all. It will show the stats from all properties.

    As we have 21 website it is not convenient for us to check stats separately.To know how good/bad we are it would be great to see full picture.

    54 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Disable Change name option

    Disable the user to change the name from "Options" located below left.

    53 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. See what another agent is typing

    Hello. We used to see what another agent is typing, but not anymore. It was a very useful feature, as agents could help each other, the manager could track the agents' answers before they submit them, etc. Can we get it back please?)

    52 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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