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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Edit contact

    Hello! As I suggested earlier, I would like to be able to edit the contacts since they started to make erroneous emails.

    50 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 12 hour clock with am/pm to show time

    I would like to see a 12 hour clock with pm/am for the time stamp in the chat widget.

    50 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Arabic language

    we hope you add Arabic language

    thank you for great app

    50 votes
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    21 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    The widget supports RtL language. You can choose your language in Admin – Widget Content.

    You can participate in adding new, improving and voting for current translations here:
    crowdin.com/project/tawk

    Support for RtL languages in web-dashboard requires a lot of work on interface, so currently we have no estimate when we can work on that.

  4. adjust the leverage browsing cache, so that the page speed can be faster

    adjust the leverage browsing cache, so that the page speed can be faster

    49 votes
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    17 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Prevent Agent from seeing other Agents Chat History

    Currently, an Agent is allowed to see and browse All other Agents Chat History, even Admins!

    It would be better to disable this feature or let the Admin grant this privilege.

    48 votes
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    13 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    This isn’t something we intend to implement, as by the nature of a customer support application, everyone providing support on behalf of a site or entity would need to see the history to properly support the end user. We don’t see a use case for hiding the history from anyone who has access to answer chats on behalf of a specific site.

  6. add thirty bees to your plugin drop down

    The ecommerce platform thirty bees has free module that supports tawkto. It would be nice if you added us to the drop down list so our users could easily find it. You can find a blog post about the module here, https://thirtybees.com/native-modules/new-module-tawk-to-add-live-chat-to-your-site/ and the github repo is here, https://github.com/thirtybees/tawkto

    46 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. More than 20 triggers.

    Our company likes your chat, but it's important to enlarge number of page triggers. It may be as paid addon, no mater. Now it's limited by 20 triggers.

    46 votes
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    8 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Remove IP associated cookies when chat ends. Give visitors 'public computer' option which automatically removes chat history and data

    If visitors are using a public computer, removing cookies from the computer alone is not removing visitor personal data as it is associated with IP address for various amounts of time causing a breach of data protection.

    Visitors do not always know about 'go incognito' option which seems to be the solution and therefore are putting personal information at risk without knowing.

    There should be an option for client to choose 'public computer' and 'personal device' and explanation that by choosing personal device their personal information may be available to other computer users.
    Public computer- automatically remove visitor information from…

    45 votes
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    under review  ·  4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. add support for Rails Turbolinks

    Using the tawk to widget with turbolinks causes the widget to disappear after 5 navigation actions (clicking links). This seems to be due to the web sockets not being closed when the turbolinks are loaded. Support for either automatic websocket closing or an option to manually close the websockets when required

    42 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Use visitor information as placeholders in HTTPS urls in custom Tabs

    We would like to be able to use placeholders in the https urls used for custom tabs.

    If this were possible, we could use as url:

    http://my-crm-custom-endpoint/user?email={{visitor_email}}

    So i would be able to display relevant information about this particular user in the custom Tab.

    Thanks a lot!!

    41 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Option to limit number of incoming chats for Agent

    Option to limit number of incoming chats for Agent

    41 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. custom font and background colour for trigger messages

    hi tawk.to team,,

    im from indonesia

    i want to asking about can i tweak the trigger font and background colour for trigger messages? so it will separate agents chat and the trigger.

    if cant, maybe its my feedback for future tawk to development, and inform me when its can be released.
    :)

    thanks for super awesome tawk.to product, pls keep free xD

    regards,
    Robby

    39 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customize the widget icon

    Make a chenge to let us customize our widget icon from clouds to anything we need.

    I need to change it to look like a delivery guy for example.

    38 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow us to Include or Exclude specific pages with Wildcard URLs

    In wordpress, the plugin only allows you include/exclude the widget on a specific page, which is nice.. but if you want to exclude an entire site directory, you should be able to do so as well. For example:

    website.com/help/*

    vs

    website.com/help/user
    website.com/help/employee
    website.com/help/developer
    etc...

    This is useful because it's a less specific rule, and if you add a page under /help/* it will still follow the rule, rather than having to manually add it to the list.

    It also makes those lists far shorter.

    37 votes
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    5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make it possible to add a hyperlink in Trigger Messages

    Instead of just having the option to send a trigger message using plain text only, it could be very nice if it will possible to include hyperlinks (i.e. to an internal page on your website) in these messages as well.

    37 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Include hourly reporting stats

    Daily statistics is great, but an hourly breakdown would be better.

    Chats per hour
    Missed chats per hour
    Average chat duration by hour
    User satisfaction by hour
    FRT by hour

    37 votes
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    11 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add option to disable Ticket system

    Add option to disable Ticket system, if you are like us, you have a billing system with integrated tickets, I think it would be better if you could disable Tawk tickets for the sake of avoiding confusion.

    Thanks

    36 votes
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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. API method to create the initial message

    A new API method to fill the text input with a premade message, passed as a argument. Like openDialog('Hello, I need help with me dashboard'), and the input field would have 'Hello, I need help with me dashboard'

    36 votes
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    under review  ·  2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make visitors geo location (city) visible in offline form

    Please add to offline form visitors Location- city.
    Thanks

    34 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Posibility to change/modify ticket ID Number

    Please add posibility to change/modify ticket ID or assign smaller possible number to new ticket, For example first created ticket id is #1 and if we make second ticket it would be #2 , after that we delete first ticket then next third ticket which we create should have #1 as it was free and has no previous record.

    32 votes
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    6 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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