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  1. Stop notifications on Iphones if a customer ends the chat.

    We don't need notifications just to inform us that a user has ended the cha or after the chat has been ended when they have left the site, especially after we finished the conversation a few minutes ago and moved on to doing other things.

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  2. custom attribu

    If you are able to send custom attributes via API is because you need them and of course want to search using them. Please add search by custom attributes feature to the tool will be great. Thanks

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  3. Standar alias for each propertie

    I have two properties. And for each I created a different alias to answers my customers. But the thing is when a customer open my a new chat I have to select manually the Alias and is annoying. Can configure a standar alias for each propiertie will be very useful

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  4. disable context menu for security reason

    can you please stop the context menu on right click ? as a security reason. by the way, it can be done easily by adding this simple code inside the <body> tag:
    <body oncontextmenu="return false">

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  5. Increase number of characters available in widget content

    The current widget content only allows 150 chars that could be enough for some people, but for people that needs set the available hours or phone numbers or other info with a small introduction, could be small. Please allow to increase the char limit to 500 or 1000 for example

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  6. Drop-down List for questions

    Drop-down List for questions

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  7. Pre chat

    In the pre chat form, if a customer does not fill the phone number (phone number being a mandatory filed) and submits the form the message shown is "Invalid phone number" but the actual message should be "The phone number should be provided". How can this be fixed?

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  8. Disable chat ended message on the APP

    It would be nice to disable the chat ended app pop up message. It's just a unnecessary pop up message for what we use the chat APP for.

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  9. Trigger for visitors who have high shopping cart value.

    This gives you a great opportunity to prevent abandonment and convert any high-value prospects.

    It could be a full concierge service to guide customers through the checkout process and help them make the right choices. It could be a simple offer of help. Either way, using live chat triggers to engage your high-value leads helps you build relationships and convert more visitors into paying customers.

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  10. Mobile Devices - Separate choice for Tablets

    When choosing to not show chats on mobile devices (specifically phones), we would like to have a choice to still show the chat icon on all tablets.

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  11. allow developers to make the embedded chat box full screen, say if one page was dedicated only to the chat

    I would like to dedicate one page on my site to only chat - kind of like having a chat web app, so I would like to option to make the chat box full screen with the embedded option.

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  12. user navigated pages

    it would be great to track the pages users navigated within the last 24h, let's say ... just as in the real-time view, in chat.
    So to see the history users navigated :)

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  13. The size of the Agent bubble should be larger

    We should be able to make the Agent Bubble a larger picture so people can see who they are chatting with better. Probably a simple fix

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  14. setting for the load time

    I'd would be nice that you could set when you want the widget to start appearing.

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  15. Add the capability to give a property its own ring/notification.We have 300 properties.We would like one to have its own ring to identify it

    We have 300 properties. If we could assign certain groups or properties their own ring, it would make it easier to identify the client.

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  16. Option to hide header menu buttons (on mobile)

    If possible it would be a nice option if we could hide the header buttons when mobile (back button and menu button).

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  17. I inserted a knowledge base URL in section KB of your chat system, i see that i can only copy/paste it why i can't insert it automatically

    I inserted a knowledge base URL in section KB of your chat system, i see that i can only copy/paste it

    why i can't insert it automatically in chat answer to clients ? agents don't need this, end users need it !

    we have too many articles, we can't all codify with shortcuts, we need to be able to browse our KB too

    Also, i need to insert all links automatically from my KB of my website, chatstack can do this with WHMCS integration

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  18. I like the functionality of the ticketing system, But I want to customize the look of the emails being sent

    I want to change the look of the emails being sent in the ticketing system to better show off my companies marketing tactics. Also I like to have my emails show my picture in it to more closely relate to my customers.

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  19. Activate McAfee

    Activate McAfee Antivirus Product. We all know that recent times are completely digital and we are completely surrounded by the internet, but we don’t know how dangerous it is to be surrounded by the internet.
    http://mcafee-mcafee.us/

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    3 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customized PreChat form based on department type selected

    This makes lot of sense as information retrieved by each department will be different

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