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  1. Chat transcript need to be sent as per the admin location

    I had done a chat session with one of the prospective customer and endded the chat. Later I just want to check the chat history and noticed that the time which is mentioned against each chat is in (GMT+0) i.e I had the chat @ 2.pm but it shows as 8.am So, it would be good to update the chat transcription as per the specific zone. Actually the inflow of the customer is also depened on the time so, it would be really good to have this custome zone update from admin end.

    Thanks

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  2. i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and

    i suggest that pop out will some times not required for some website so please set an option for the menu like pop out enable or desable and upload and others too

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  3. Allow us to hide the Desktop notification "I'm going to sleep" system tray message

    Allow us to hide the Desktop notification "I'm going to sleep" system tray message. I see someone asked for this in past and you declined it. And as someone also commented, I'd rather a pop-up in the tray when someone starts a chat.

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  4. 1 vote
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  5. Ticket - Make the thread into conversations in email clients, also going to Junk

    Regarding the ticketing features.

    1) In Outlook it doesn't thread the ticket replies and updates as part of one single conversation, please update something so it threads all conversations from the same ticket.

    2) In Outlook it made all replies sent via the dashboard to the recipient as junk / Spam. Maybe you need to look into some things to resolve that such as DKIM,etc

    1 vote
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  6. I would like to have the user been sent a link for a promotional emailer after a certain time amount

    After the user has been on the chat box to automatically send a link to a promotional emailer

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  7. increase the number of characters into form offline

    Is there a possibility to increase the number of characters to insert in an offline form? Now are only 150 char for a field multiple chooise

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi!
    Your suggestion for increasing the multiple choice field only?

    I just want to update the title of your suggestion be more precise, cause now the first thought was about the message-input :)

  8. please add a send button to the bottom of your chat window.it seems unprofessional without it.

    please add a send button to the bottom of your chat window.it seems unprofessional without it.

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  9. Add as a possible action for an advanced trigger, an alarm

    It would be great if we could hear a ring as a trigger, among the options you have. For us, it would be really useful if a specific client we have is online on our website.

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  10. 1 vote
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  11. add triggers when a visitor e.g. intends to leave page/site

    Have seen in other chat solutions that they have triggers like opening a chat window if a visitor intends to leave the page - or stays on the same page for a certain amount of time

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  12. Email notifications from user's email address

    My ticketing system allows email piping to open a ticket and assign to a user based on the sender email address. Is it possible to implement email notifications being sent from the user's email?

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  13. agent details

    we are using admin panel and we assign some agents under our panel but now i want to see details of that agents like mail ids and passwords
    this will be helpful for us to get our agents details please improve by using this details

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  14. Assign Triggers to Assets

    Currently, we create different assets for different parts of the site (support vs sales vs general). The triggers that pop up for new customers vs existing ones are different they should be kept separate (i.e., if someone has been to the support forum less than 5 times and on a page more than 4 minutes a chat should pop up saying "new to our support forum? Is there anything we can do to help?"

    That shouldn't pop up on the main site domain.com, just the support section, support.domian.com.

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  15. Turn "On" The Trigger Sound By Default On Website.

    Hey!

    Currently, the trigger sound is turned "off" by default.

    And most times visitors miss the alert if they are not on the webpage, or are browsing else where.

    It would be great if the trigger sound is turned "ON" by default, so visitor's attention is drawn back to the webpage. (Sound works fine on the mobile) .

    Just a suggestion. Great product and service nevertheless!

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  16. scroll to end of conversation on each new url

    I just signed up. But having used the feature once, asking your agents a question. I noticed that when I navigate your website, although the chat widget reloads and maintains the conversation on each page, it does not automatically scroll the conversation to the bottom. So the user would have to manually scroll the conversation on each new page url.

    I think you should automatically scroll the conversation down to the end whenever a new page loads for the user.

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Signout Session

    Can you please add Sign out all the session from admin account.

    1 vote
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  18. Widget text position on center right

    When widget is on center right position, I think is easier to read text when is horizontal, not vertical.
    Example:
    L
    I
    V
    E

    C
    H
    A
    T

    1 vote
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  19. when creating an agent, select department they will be in.

    When creating an new agent, there should be a way to add them to a department.

    Currently when creating a new agent, one then has to separately go into manage departments and manually add that agent to the department.

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  20. Create a feature that will allow linking to a tawk shortcut. This will make responding to user questions much faster.

    For instance, if someone ask a question I could fire back with an answer using a short and that answer would contain a clickable link containing specific additional information.

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