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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

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  1. Intercom Style Conversations

    On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

    http://media.ojedigital.com/f568a175817e

    23 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Save ticket as draft

    There is no draft during creating ticket.
    When we are creating a ticket, but if a new chat is coming in and take, the ticket will be not stored. To avoid missing ticket or re-creating the ticket, it would be great if we can save the ticket as a draft.

    22 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. To make the chat window WCAG 2.0 accessible friendly.

    To make the chat window accessible to screen reader and keyboard users. Within the chat window identify/outline where a user is focused on when tabbing through the window. Making sure the colors contrast well for users you are partially blind or color blind. and making sure that a screen can easily and clearly explain what is on the screen.

    22 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Blocking agent-to-agent chat

    The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.

    Is there a plan to place a block on agent-to-agent chats if required?

    Thanks!

    22 votes
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    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. Access tickets using API

    Could be great to access to the ticket data using the API. For example a query of "new"or "pending" tickets returning a JSON object
    Congrats! Great tool!

    21 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Change the content and the image at the end of the chat

    It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

    21 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add the option to make chats private

    There should be an option to make chats private so that only the agent chatting, or maybe also an administrator, can see the chat.

    21 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow mulitple schedules in one day

    I would like to be able to turn the scheduler on and off multiple times in a day.

    21 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

    Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

    The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

    As of right…

    20 votes
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Customers Rating

    After we chat with the customers, we want to take feedback from the customer in the form of rating. Where 5 is highest and 1 is least.

    20 votes
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    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a rule for triggers to stop them from running based on device type

    Add a rule for triggers to stop them from running based on device type, as the automated messages on mobile disturb browsing by opening a new tab in the mobile browser. It would be desirable to exclude triggers from running on mobiles, at least for some situations such as early navigation on the website.

    20 votes
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    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. change offline chat image

    can we change the offline image for the chat from the one that looks like an email image to one that resembles any image that looks like a chat image?

    20 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    20 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add Option to Disable Auto Reply to Ticket Creation

    We sell on eBay, Amazon, Shopify, etc. We forward all sales notifications and customer communications to Tawk.to, then assign tickets to agents for fulfilling orders or responding to customers. Auto replying to some of these systems or replying to customers with external links is a TOS violation (in some cases). We were using IFTTT to forward emails so that we could toss out auto replies, but that strips email formatting. As our business has grown, and we're adding more agents, this is the #1 issue preventing us from continuing to use Tawk.to. Love tawk.to and not found a comparable solution,…

    19 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Start ticket numbers higher

    It would be nice if there was a way not to start support tickets at #1, but if we could edit that number to be higher. We would want to start tickets at something like #9818 and count up from there. #1 makes us look so green at this support thing.

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. auto-detect language's user

    Hi, I wanted to suggest to have the auto-detects user's language from their browser setting.

    19 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pop-up Chat window for Agents just like for Clients

    Add the possibility to have a pop-up chat window for the agent side, just like it is possible for the client / customer side.

    There would be a Pop-out / Detach button right next to the current End button for each agent chat view.

    19 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Disable confirmation email in Ticket system

    Give us the option to disable set the confirmation mail in Ticket system (the automatic email a customer gets when he writes us an email - the email that always adds: "Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #.")

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Problem in onchatstarted - does not get triggered... ever...

    How can i be informed when a human has started a conversation?
    I'm trying to use the OnChatStarted event, has your documentation shows, but nothing is happening.

    Tawk_API.onChatStarted = function(){
    console.log('Yeah! The event was fired!');
    };

    19 votes
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Triggers based not on Visitor time zone but our time zone(tawk client)

    Triggers based not on Visitor time zone but our time zone (tawk client)

    19 votes
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    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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