Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Be able to merge tickets that are related

    I love the ticketing system, but some customers do not reply and instead create new emails. This causes a single thread to spawn many tickets. It would be great to be able to merge them into a single ticket.

    26 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. 25 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Add Scheduler to Tawk.to Pages

    Tawk.to Sites have a scheduler option in the assets. Tawk.to Pages does not have a scheduler option. Can you add the scheduler to the asset list for Tawk.to Pages?

    23 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Intercom Style Conversations

    On intercom youhave a full history of conversations ... be good if Tawk to you could end a conversation and start a new one and the full history shows until cleared.

    http://media.ojedigital.com/f568a175817e

    23 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. change offline chat image

    can we change the offline image for the chat from the one that looks like an email image to one that resembles any image that looks like a chat image?

    23 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Save ticket as draft

    There is no draft during creating ticket.
    When we are creating a ticket, but if a new chat is coming in and take, the ticket will be not stored. To avoid missing ticket or re-creating the ticket, it would be great if we can save the ticket as a draft.

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Disable confirmation email in Ticket system

    Give us the option to disable set the confirmation mail in Ticket system (the automatic email a customer gets when he writes us an email - the email that always adds: "Your message has been received and is currently being reviewed by our team.
    For your reference, this ticket id is #.")

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. To make the chat window WCAG 2.0 accessible friendly.

    To make the chat window accessible to screen reader and keyboard users. Within the chat window identify/outline where a user is focused on when tabbing through the window. Making sure the colors contrast well for users you are partially blind or color blind. and making sure that a screen can easily and clearly explain what is on the screen.

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Blocking agent-to-agent chat

    The office that we are setting this up for does not allow their employees to chat online with each other. The agent-to-agent feature of your program would violate this rule.

    Is there a plan to place a block on agent-to-agent chats if required?

    Thanks!

    22 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  5 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. Access tickets using API

    Could be great to access to the ticket data using the API. For example a query of "new"or "pending" tickets returning a JSON object
    Congrats! Great tool!

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Change the content and the image at the end of the chat

    It would be great if we could change the message and the image at the end of the chat. When a visitor ends a chat like here: http://prntscr.com/lnzon6

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add the option to make chats private

    There should be an option to make chats private so that only the agent chatting, or maybe also an administrator, can see the chat.

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Link wordpress user logged in and display their name in the tawk dashboard

    It would be great to have users registered on wordpress website that browse the website to be displayed into the tawk dashboard with their name and other information taken from wordpress...

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Allow mulitple schedules in one day

    I would like to be able to turn the scheduler on and off multiple times in a day.

    21 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. Desktop notification feature that will continue to prompt (Not just prompt once) when a chat has been unanswered in the dashboard.

    Our company sometimes has am issue with picking up these chats on time when they first come in (Our fault I know), so I was wondering if I were able to request an additional add on feature to the desktop notifications that would continue to prompt you when a chat has been left unanswered in the dashboard.

    The feature could let you choose whether to have this turned on or not (obviously) and if turned on, you could choose how often to be prompted when the chat has still not been answered (30 sec/45 sec/1 min etc).

    As of right…

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customers Rating

    After we chat with the customers, we want to take feedback from the customer in the form of rating. Where 5 is highest and 1 is least.

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add a rule for triggers to stop them from running based on device type

    Add a rule for triggers to stop them from running based on device type, as the automated messages on mobile disturb browsing by opening a new tab in the mobile browser. It would be desirable to exclude triggers from running on mobiles, at least for some situations such as early navigation on the website.

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. Enable tickets created via email to use the "reply-to" address for ticket replies

    I currently have an issue where I'm trying to integrate an online contact form with tawk.to messages/tickets. The form gets sent from a default wordpress email address with the customer's email address passed through as the "reply-to" address. Tawk doesn't detect the reply-to address. Instead, it used the sender address. This makes it impossible to actually reply to tickets because tawk doesn't detect the right reply address.

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there David,

    Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
    We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

    We’re thinking about this but are not sure when development on this will start, though.

  19. Missed Chats Reporting

    I need to be able to tell not just the number of chats that are missed, but the time of day the chat is missed. Once I filter past 1 week, I can no longer see the hour of which the chat was missed.

    Thank you

    20 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Option to Disable Auto Reply to Ticket Creation

    We sell on eBay, Amazon, Shopify, etc. We forward all sales notifications and customer communications to Tawk.to, then assign tickets to agents for fulfilling orders or responding to customers. Auto replying to some of these systems or replying to customers with external links is a TOS violation (in some cases). We were using IFTTT to forward emails so that we could toss out auto replies, but that strips email formatting. As our business has grown, and we're adding more agents, this is the #1 issue preventing us from continuing to use Tawk.to. Love tawk.to and not found a comparable solution,…

    19 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base