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  1. Tawk_API objeckt doesn't have onChatStarted

    Hi, i am checking Tawk_API object but it doesn't have onChatStarted event as stated in the documentation. It also missing some other events as well. It has following properties;

    addEvent: ƒ (a,b,c)
    addTags: ƒ (a,b)
    endChat: ƒ ()
    getStatus: ƒ ()
    getWindowType: ƒ ()
    hideWidget: ƒ ()
    isChatHidden: ƒ ()
    isChatMaximized: ƒ ()
    isChatMinimized: ƒ ()
    isChatOngoing: ƒ ()
    isVisitorEngaged: ƒ ()
    maximize: ƒ ()
    minimize: ƒ ()
    onBeforeLoaded: true
    onLoaded: true
    popup: ƒ ()
    removeTags: ƒ (a,b)
    setAttributes: ƒ (a,b)
    setMobilePosition: ƒ (a)
    showWidget: ƒ ()
    toggle: ƒ ()
    toggleVisibility: ƒ ()
    widgetPosition: ƒ ()

    Am i missing something…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  2. Add an email to the account so we can receive all the leads in the same platform

    I would like to add an email to the account of my client, so we can receive the transcriptions of the chat in ADF to centralize all the leads in the same platform.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  3. Customize emails sent to admins/agents (Offline message sent)

    We would like to be able to customize the emails sent to admins/agents. Especially the mail 'Offline message sent by [name]'. We would like to reply to those mails and would like a custom email subject and content (translated to dutch).

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  4. Create a Simplified Dashboard Option for Agents

    We've been playing with your widget on our dev site and like it so far. There is concern though that for our regular customer service agents who will just be responding to incoming chats, the existing Dashboard interface is WAY too busy and complicated---we just want them to be able to respond to chats. It would be nice if there was a much more simplified Dashboard or chat only interface option that would make training much easier.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  6. Would like ability to dynamically hide the widget with code/css

    I have a notification which appears at the bottom, and on mobile, the chat widget is in the way, and is always on top no matter what I do with styling.
    Have tried hiding all the iFrames, which works, but when I display them all again, it shows more than the chat widget icon, it shows some broken html, with a few fields as if I had opened the chat.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  7. Remove "Message Us" from the bottom of KB articles if there is no chat widget enabled in the KB settings.

    Alternately or in addition, let me specify the text and the link so that I can provide an alternate way for the user to provide feedback.

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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  8. Champs téléphone, phone field.

    Bonjour,
    Pourriez-vous ajouter le champ "numéro de téléphone" comme le champs e-mail.
    Afin de pouvoir envoyer de notification par sms, via Zapier ou autre.

    Bien cordialement.

    Hello,
    Could you add the "phone number" field as the e-mail field.
    In order to send notification by sms, via Zapier or other.
    Best regards.

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  9. Provide options and default answer in bubble chat

    I'm looking for feature like this:
    - when the bubble chat open
    - it send welcome message, also send some options like Q&A that we prepared
    - if user click in one option, then our system reply message that we prepared

    Ex:
    - option 1: Does your website provide xxx?
    - option 2: Is anyone available to chat?
    - option 3: I have a question, can you help?

    If:
    - user click option 1 => reply "Yes, we provide xxx"
    - user click option 2 => reply "Please wait 5 minutes"
    - user click option 3 => reply "Please wait…

    1 vote
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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  10. different colors widget/header

    is it possible to have different Widget Color to Header color ? Chat widget > widget appearance

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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  11. Reports on Survey Questions in Shortcuts

    We use survey questions as shortcuts as we collect information about the person we’re talking to as well as a satisfaction survey at the end. Unfortunately we didn’t realise that there was no way of getting the reports other than manually keeping a log or going through all the messages. We didn’t realise this until now when we were doing our quarterly reporting.
    We have found that most people don’t use the generic satisfaction question when the chat is closed as people can’t be bothered or aren’t interested.
    Having these survey results easily found in the reports would really help…

    1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  13. Smaller widget icon for mobile devices

    Option to reduce the widget icon size for mobile devices. At the moment the chat icon takes up too much room on a mobile device - it would be better is this was smaller on mobile devices.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  14. Translate the tool tips in chat window

    Next to the "Type here and press Enter" field, there are those icons for ratings, uploads and emoticons. The tool tips of those icons were not translated to German. Please fix! :)

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  15. allow posting images side by side, two column format

    i would like the ability to post two images side by side on the same row.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  16. Include a link to tawk.to dashboard from email notification

    When receiving a notification mail for an offline message sent,

    include a link to the dashboard for easy access to the ticket by simply clicking on the link

    There are no security implications involved because if the person is not logged in, just prompt them to log in.

    This feature will greatly help as there is no need to manually access tawk.to page from a browser.

    Simple feature but save a lot of time. Please consider.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  17. Chat Widget Position Problem

    We want to take chat widget position freely, be able to move in less areas like 20-30 pixel. We have footer in our website and the footer is just closing the chat widget. Also we do not want to just put it on the middle of the page. If you could get back to us about this topic we would be happy and we can find onether solution to that problem,

    Thank you so much!

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    1 comment  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  19. Automatic responses

    Hi, just wanted to ask if we can change the automatic response "ticket created" to customer
    it goes automatic and its in English so our Finnish customers are confused.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
  20. its better if I could add a list customers to tawk thereby concurrent customers can be identified next time when they appear on the website

    I use tawk but there are many customer who are regular visitor on my site. its convenient to identify them by the admin whenever they appear on my site. At present, they need to introduce themself which looks old age system.

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    0 comments  ·  Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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