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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. Android and IOS app for mobile phones

    if you can have a mobile app for the admin dashboard , some other chat services have mobile app for mobile and also desktop app. it is not easy to chat with users with mobile browser as it is not showing well on mobile browsers. if a mobile app can be available it will make it easier to reply chats from the dashboard on mobile.

    3 votes
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    8 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  2. Automatic away status in android application

    Would be very useful to implement automatic away status in Android application when it's not used for X minutes

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Offline message notifications on mobile

    Can you please enable mobile notifications when an Offline message has been received? We've had a few messages recently but only found them in the email inbox a few days later. If a notification had been sent by the mobile app we could have responded much sooner. There are notifications for just about everything else.

    3 votes
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently have Email notifications for all Offline Messages, Chat Transcripts, New Tickets and Missed Chats.

    You may specify which email address the messages will be sent to ( agent, everyone, or Admins only)

    To learn more visit this link: https://help.tawk.to/article/adjusting-mail-notifications

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  5. Displaying number of messages for easy identification of active chats.

    We only get red border when visitors have replied. If we display number of messages exchanged in the chats of "chats" tab then it will easy to identify the active chat even we have lost it in large number of active chats.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  6. Autocomplete Or swipe input android

    Issue with the keyboards gboard or SwiftKey. Can't reply to ticket.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Text/Mark option On pictures we send to customers

    Adding it will help customers to easily help them in any problem.

    3 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  8. I will like you people to make the background of the website, when using Android phone to login. It should be well arranged

    I will like you people to make the background of the website, when using Android phone to login. It should be well arranged

    2 votes
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  9. Zooming feature

    Please add image zooming option in tawk.to android app.
    It is really hard to see high resolution image without downloading them and access through gallry to zoom it and see it properly.

    2 votes
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    4 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Add "live help" chat on phone app

    Please add the "Live Help" chat to the android and apple phone apps. It is a great help on desktop version but I am often away from home ! Thanks!!!

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Knowledge Base for Mobile App

    We are finding getting to grips with your software difficult. We manufacture chocolates and have our hands covered in chocolate most of the time. We are not near a desktop because of our factory and would appreciate more "hand holding" for answering questions via a mobile app

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  14. Where do you download games and apps for free?

    Where do you download games and apps for free?
    I'm looking for free games and apps

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  15. Adjust Mobile Version of Chat Widget from "Message", For example to "Chat Now!"

    Adjust Mobile Version of What Chat Widget says, change the "Message" - For example to "Chat Now!" This should be customizable.

    1 vote
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    0 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    The ‘Write a reply’ or ‘Start a Conversation’ message on Mobile is currently not customizable.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  16. 1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have integration for iOS and Android mobile apps.

    Our chat widget works on mobile via our Android and iOS apps. You can easily respond to chats from the mobile Dashboard by downloading these apps on your devices.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar —  https://calendly.com/siennarubio/30min. I’d be happy to help!

  17. a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.

    a second audible ring tone when a visitor clicks to a new page during their visit. these visitors are higher value.

    1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a ring notification each time the user opens a new page/tab.

    We do, however, have a ring notification for “new visitors”. You can enable this ring if you wish to proactively reach out to your visitors.

    ​You can start a chat with your visitors by clicking on the visitor in the monitoring section of the dashboard. Then simply click the join button in the chat window to start a chat.

    To learn more about sound settings and desktop notifications:
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  18. إزالة الدكن وتثبيت الوضع الفاتح على جهاز الجوال

    إزالة تلقائي الوضع الداكن
    تثبيت الوضع الفاتح على جهاز الجوال

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
  19. How do I download Indian ringtones?

    Currently I am living and working in India and really enjoy the culture here. I really like Indian music so I want to install Indian ringtones. Someone who knows any reputable site can provide the latest ringtones for me.

    1 vote
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    1 comment  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    All our ringtones are pre-set and can’t be modified or added.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  20. Change the chat background from White to Black or Cyan.

    I would like to change the chat background from White to Black or Cyan.

    1 vote
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    2 comments  ·  Android app  ·  Flag idea as inappropriate…  ·  Admin →
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