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To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

51 results found

  1. The new interface is inconvenient bother resetting to the beginning

    The new interface is inconvenient
    bother resetting to the beginning

    1 vote
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  2. Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    Gelen sohbet çağrılarının birden fazla temsilci online olduğunda hangisi müsaitse ona otomatik ve eşit olarak dağıltılmasını istiyorum

    1 vote
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  3. Allow availability under reporting to show % of availability during set hours

    Under Reporting on the dashboard the system shows availability of agents in past 24 hours, is there a way of doing this so the percentage figure only comes from set hours. for example, i don't have agency available between 5pm and 8am most days, this will significantly impact my availability percentage.

    1 vote
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  4. 1 vote
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  5. I don't want the ctrl + u key to work when I click tawk to on my site

    I don't want the ctrl + u key to work when I click tawk to on my site

    1 vote
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  6. I put tawk-api on my website but i dont see where i got the massage that people send me!

    I put tawk-api on my website but i dont know where i see the massage that people send to me!

    1 vote
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    To further assist you with your concern, I will need the following details:

    1. The relevant Property ID/website:

    2. Screenshots showing the issue or error message:

    3. Your email:

    4. A contact number (with area code):

    Kindly reply to me at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min.

    Thank you and hope to hear from you soon.

  7. Desktop app for customers

    Desktop apps for customers

    1 vote
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  8. Provide a colour background option for the TAWK APPLICATION.

    Provide a colour background option for the TAWK APPLICATION.

    On a web browser, it can be done by using extensions, but not in the app.

    Colour white literally hurts the eye in a long period of usage.
    However, the app stays in white and it also drains the battery too fast.

    1 vote
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    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have a feature for changing the background color of the chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. Show visitor count in tray

    Rather than just displaying the tawk icon in the tray when minimized, we would like to see the number of current visitors. When you hover over the tawk icon it would be great if it would give some more details information like number of active visitors, idle visitors, chats, etc.

    1 vote
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  10. I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay ther

    I hope to increase the function of viewing historical visitor information, analyze which pages visitors have viewed, how long they stay there, and which pages customers like, so as to help us improve our web pages

    1 vote
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    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
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    Hi,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    At this time, general visitor information such as the number of visitors and recent page views on your site can be viewed in the Home panel of your Dashboard.

    Individual visitor details, including the device, operating system, referrer URL and current location of each visitor are available in the Monitoring section. If a visitor has filled out a Pre-Chat Form or engaged in a conversation, you can view their individual chat history and its details, including navigation, in individual chat transcripts.

    Detailed reporting for Chats, Tickets, and Knowledge Base searches is available in our Reporting panel.

    You can read more about reporting and statistics in the following articles: https://help.tawk.to/article/understanding-reporting
    https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    You can also use our Google integrations to set up…

  11. Windows Store Application

    tawk.to we want to see in the windows stores as well as in the android and ios stores. It will be more practical to obtain tawk.to from the windows store. we look forward to seeing you in the windows store.

    0 votes
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