Feedback

Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Windows app icon blinking

    Please add windows app icone blinking when a new chat or message comes. It is difficult to notice chat or message if no headphones on

    96 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, our tawk.to Windows app does not display a blinking icon when agents receive a chat.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Automatic update status when PC lock and unlock

    By windows lock -> set status to invisible
    By windows unlock -> set status to online

    58 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, the only way to change the status of the chat widget is to manually go on the profile icon located in the top right corner of your dashboard and select online/away/invisible.

    We’ve acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Minimize to system tray

    Let the Windows App minimize to the system tray to run in the background. This to spare room on the taskbar.

    36 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    under review  ·  7 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  4. Chat assignment

    Option for chats to be assigned to each agent in a 1 x 1 shift

    36 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  5. How to remove or edit the "We are here" message?

    How can I remove or edit the "We are here" message?

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    36 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  6. Windows app: start on PC startup BUT Minimized near the windows time

    The WIndows app start on the PC on full screen, will be better have it minimized or decide that I want minimized when PCis on as Telegram, Skype and other app that start with Windows but minimized.

    Actually all the time I turn on the PC I have to manually minimize the app.

    23 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  7. We would like to have a spell checker in the windows application.

    Would like a spell checker in the windows app. As a developer myself of software, its a pretty easy find to add that for free. Lot of tools out there for that. Nice for my staff to be warned if this mistype something.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  8. 9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  9. automatic away status in Windows application

    would be very useful implement automatic away status in win application when computer is not used for x minutes

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  10. Windows Application - Get Popup Banner Notifications When In System Tray

    When we minimize the application to the system tray to save space rather than leaving it in the task bar, it would be good if we could still get the banner notifications.

    6 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  11. Add a zoom function on the desktop app

    Add a zoom function on the desktop app

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  12. Desktop application to System Tray

    I always find having the Tawk icon on my taskbar is useless, I barely ever go into it until a notification pops-up which I then click. It would be great to have it minimized to system tray and still receive notifications.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, our desktop app is visible on the taskbar for Windows and the docking station for MacOS.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Bad Impression

    In your product feature section its showing your screen sharing is free, but the voice +video+screen sharing is add on .. I had selected this software only for that feature but now you r saying its paid, and your customer care says maybe out dated information , why should I suffer for Your fault ??

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Our Video + Voice + Screensharing is offered as a bundle package.

    The Screensharing feature has always been a paid service and can’t be purchased separately.

    Visit this link to learn more: https://help.tawk.to/article/video-voice-screensharing-add-on

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Redesign of monitor window / admin page

    16:9 1080p monitors are extremely common. Having two windows tiled on screen is very common.

    When I have the monitor app set to half-screen most of the helpful visitor information can't be seen.

    It should be possible to completely remove the two left vertical columns by minimising them to the top horizontal bar. This will maximise the width available to display the active visitors, etc.

    The font size should be customizable so I can make it smaller to ensure the information can be seen. Also perhaps make it possible to hide certain visitor information such as the icon showing which…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    We currently don’t have options for adjusting the size of the desktop screen/monitor window or customizing the font size in the Dashboard.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  15. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make close button actually close Windows app

    Currently in the Windows desktop app when I click the close button it does not close, but rather minimizes to taskbar. Thus it does not log me out and I forget and our site says "online" all weekend when no one is there to answer.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  17. Change the header backgorund colour when the dashboard is offline

    Hello team

    When we are offline, I want to change the header background color of dashboard

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  18. You can also make the instant visitor animation in the zendeks live support application.

    zendeks company instantly shows the visitors as an animation, I think you can too.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  19. It would be nice if the message deletion feature was added by mistake.

    It would be nice if the message deletion feature was added by mistake.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unless the page visitor does not write anything, he / she must have the ability to prevent him / her from sending to the delegate visitors.

    Unless the page visitor does not write anything, he / she must have the ability to prevent him / her from sending to the delegate visitors.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Windows app  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback

Categories

Feedback and Knowledge Base