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  1. Chats Selector

    Hey! We're a small business trying to grow.
    We were thinking in adding a new feature that would take part in chats.
    Admins could see all the new and already existing chats, while Agents can only see the chats that Admins have set them.
    For example, I open a ticket saying I want to order an online coaching. The admin would be the one who only gives support and distributes the customers. In that case, when the customer pays, the admin would pass the chat to an agent, and the agen will be able to chat, but not to read…

    58 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  2. Add queue system like https://www.livechat.com/ has :)

    31 votes
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    9 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  3. add a feature to disable visitors being able to start video/voice calls.

    It would be handy if only the agent could initiate a video/voice call with a visitor.

    8 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  4. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    23 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  5. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    24 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  6. Show the attention grabber offline as well as online and show chat for mobile as well instead of message

    Show the attention grabber offline as well as online and show chat for mobile as well instead of message.

    8 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  7. Increase team member login report, which is helpful for team management

    Increase team member login report, which is helpful for team management.eg:login IP, online time

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  8. Ticker able be send more than one email,

    i am able to send one email via ticket only, kindly assist to look on this, so that able to send more than one email in a ticket

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  9. Let your technical department verify that this chat widget can move freely

    Let your technical department verify that this chat widget can move freely

    5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  10. Automated sleep trap

    For small businesses which are trying to go global but cannot invest on support to be available 24*7 online, can there be a feature that there is an automated pre fill form activated from 10PM-6AM and for the rest of 16 hours the customer is directly able to chat (without the form)
    Just to ensure that the clients are not missed when you sleep?

    Also, Awesome service this is tbh!

    5 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  11. İlaheabdullaye

    İlahe1995

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  12. change our own time zone for chat transcript

    change our own time zone for chat transcript

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  13. How to Update Garmin Nuvi? +1(844)530-0183 Garmin Nuvi Update

    Do you have a Garmin Nuvi Device and you are facing some errors like update errors in your device? And you need an instant solution for your device’s related issue, then you came at the right place, here we provide the best technical advice for updating your Garmin Nuvi device. We have provided for Garmin users the direct way to connect with the Garmin Expert Team via a toll-free number. If you hesitate for a direct talk with our expert team then you can choose another way to connect here like chat method & email method. Our expert team provides…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  14. language in video chat

    Video-Chat
    Please add different languages to your Video-Chat-Addon. E.g. it shows "close window" at the end of the chat, instead using the language I have selected fot the widget.

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  15. Manage Public holidays

    Hi,
    It would be wise to add a feature to manage public holidays in the year.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  16. Help students with school by live chating

    Help students with school

    0 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  17. Help students with school by live chating

    Help students with school

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  18. The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    The chat content and form contain the user's geographic location, which can quickly understand the customer's location to facilitate quotati

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  19. 能否提供中文简体字的页面，方便中国人去使用

    i want a page use chinese simplified chinese character not the traditional chinese thanks

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

  20. Restrict to alias to enter in his/her chat only

    Restrict to alias to enter in his/her chat only

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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