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Suggest a new feature or improvement to current ones to make tawk.to the best service available!

To report a bug, please write to support@tawk.to describing the issue you are facing with screenshots (if necessary).

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  1. create a best practices guide for HIPAA compliance

    As above. Very helpful for the medical industry.

    4 votes
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    5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we are not completely compliant with HIPAA, but all the basics are covered.

    ​We have a lot of users and clients using our chat widget in medical fields such as surgery, dentistry, private practices, hospitals, etc.

    To learn more about tawk.to’s Terms of Service, Data Processing Addendum and Privacy Policy, visit this link: https://www.tawk.to/data-protection

    This section covers the following:
    -GDPR Compliance
    -Sub-processors List
    -DPA
    -FERPA
    -CCPA

    We take your privacy and data security very seriously. All communication between you and your visitors is over SHA-256 Secure Socket Layer and all data is housed on encrypted servers.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min

  2. Triathlon Nutrition Myths Debunked by Paul Inouye

    Before you lace up your sneakers, Paul Inouye invites us to investigate the common myths surrounding sports performance and nutrition. In addition to being an avid triathlete, he shares his knowledge to help you prepare for and during training.
    How to find the correct diet: There is no one-size-fits-all approach to nutrition. Some aspects of a balanced diet, on the other hand, apply to everybody. Healthy fats and carbohydrates are essential for a well-balanced diet. The three macronutrients have a significant impact on your endurance, longevity, and overall health. Paul Inouye is aware that these foods are excellent sources of…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Advantage of VOD services is targeted viewers

    Main advantage of VOD services is that the targeted viewers can watch their content without any interruption on any device. When we look into its technicalities the digital content is securely stored on a video server. The process starts when the user selects a content, it is compressed online and then decompression with decoding happens before it arrives on the viewer’s screen what is vod. - https://blog.vplayed.com/what-is-vod-how-video-on-demand-works/

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. 3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    You can check our JavaScript API documentation for a flexible set of methods that may help with your website projects.

    You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  7. whitelabel video

    When call+video+screenshare addon is enabled, it should be possible to customize domain where the call happens when also branding removal addon is purchased.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At this stage, we only offer the Remove Branding Add-on for the chat widget, tickets, emails, chat transcripts, Chat Page, chat link and Knowledge Base.

    To learn more about the Remove Branding Add-on, visit this link: https://help.tawk.to/article/setting-up-remove-branding-for-tickets

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  8. voice replies

    Ability to click microphone button, record a reply and send to the customer as an audio recording like Facebook messenger has.
    This is much faster than having to type replies and provides a friendly experience for the customer.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, we don’t have a direct microphone option for recording a voice message and sending it to your customer.

    An alternative option is to record an audio file and send it as an attachment to your customer.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  9. 5 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have the option to generate reports on a number of site visits.

    The reporting section allows you to view Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.

    We also provide you reports for Tickets as well such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened, and First Response Time

    You can access the Reporting section by clicking Reporting (6th icon from the top left of the dashboard – portrayed by a small bar graph icon).

    Simply select the site or tawk.to page, you want to generate reports for, from the dropdown menu at the top left of the reporting screen.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to…

  10. 40 votes
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    14 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Easter theme

    I would like to request for tawk.to chat icon to be customised for Easter theme. Is it possible, please? A basket with Easter Eggs perhaps

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. review widget to website

    You can provide a widget facility where we can add our client's google reviews on our website.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don’t have an integration for Google reviews on our chat widget.

    We can monitor and gather a report of the agent’s performance through our Sentiments feature.

    This is where the visitor can click the thumbs up or thumbs down icon to rate the chat conversation handled by the agent.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. Be able to purchase/get more triggers

    We are trying to automate some answers in our chat using triggers. I've read that a suggestion was already made to get a better bot that could certainly help us, that allows for customers filling out a form and get answers based on that. My only suggestion to this is that either with that option as with the current triggers there is no way to be able to get more then 20 triggers. My suggestion would be that just like the white label you would be able to purchase an upgrade to your account that allows for more triggers/more options…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, a maximum of 20 Triggers can be added per property.

    Our automation or chatbot feature is currently in our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  14. Background video chat

    It would be great if you could change the background in the videochat. For example that you see the company logo instead of the background surroundings.

    3 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Phone number should be seem with link

    When someone comes website and want to phone number, Phone numbers should be seem with link and redirect call via our number.

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. could include the option of positioning the customer in the queue, as we pay for the platform services.

    could include the option of positioning the customer in the queue, as we pay for the platform services.

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Icon change to CI

    Change the Bubble content individual

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Integration in Microsoft Teams

    More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

    37 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Do not display clients / conversations for unselected departments

    When a customer selects the Technical Support department, for example, do not let the Finance department see that person being served at that time, unless they are redirected to the specific department or there is no one online in the desired department

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    mobile devices have a sub menu. Tawkto comes on the menu. Required (margin) code to raise it up

    3 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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