Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

Above feature is already available with many other chat providers. Please build this as this is very important feature.

start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

regards
vipul khanna

More and more companies are using MS Teams and it would be useful to be able to integrate admin site integrated in Teams

For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

Ability to re brand the dashboard same way widget is done, logo colors etc.

İ want to edit or delete my message while im chatting with my customers on tawkto.

Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

We just switched over to Tawk and we're missing them a lot.

/sadpanda.gif

right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

Direct Chat Link - great idea! easy to set up, but NEEDS TO BE HTTPS:// people wanting to embed payment links in this chat are otherwise faced with challenges and skepticism from customers on an unsecured link.

currently if you buy this addon, it allows you to:
- ... Setup a custom support email address
- Use your own domain to converse with your Visitors via email.

but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
for example some POP/IMAP options and choice for what type of communication we want to use this.