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  1. Chats Selector

    Hey! We're a small business trying to grow.
    We were thinking in adding a new feature that would take part in chats.
    Admins could see all the new and already existing chats, while Agents can only see the chats that Admins have set them.
    For example, I open a ticket saying I want to order an online coaching. The admin would be the one who only gives support and distributes the customers. In that case, when the customer pays, the admin would pass the chat to an agent, and the agen will be able to chat, but not to read…

    39 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Adding a voice record button to the chat feature

    I want my customers to able to contact me by texting and via voice record. Because some of my clients have a hard time explaining what designs do they want.Also, I would like the feature to be a voice recording button placed beside the texting blank box.This request is regarding the chat widget on my website.( Only voice recording/ I don’t want it to include a video or voice call feature)

    7 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. for voice and video add on - be able to setup so that it is controlled only by chatter and not the customer

    right now if you buy this add on, the customer sees video and voice icons and can start the call that way, but we want it under chatter control, so a normal chat starts and the agent can turn it into voice, video, or share screen - perhaps with customer permission.

    9 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow agents to send gifs

    Please include the ability for agents to send gifs to their customers in chat, we had this on our previous chat system and you wouldn't believe the positive response we got from utilizing them!

    We just switched over to Tawk and we're missing them a lot.

    /sadpanda.gif

    17 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. trigger

    It would be nice if we can have unlimited triggers or minimum 100 triggers, no matters if we need to pay any additional fee for that

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. Provide a platform for bulk emailing so that users can send daily emails to their subscribers.

    Provide a platform for bulk emailing so that users can send daily emails to their subscribers.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Alidjsjddjdj1122@gais.com

    Alrjfirjrjrrjfjejw

    2 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. screensharing only

    It would be nice to be able to disable voice on screensharing or as a seperate feature.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. Crackle Channel activation

    If you do not know how to watch Sony crackle on Roku, let us explain the Crackle Channel activation steps in detail.

    To start with, choose the best device
    Move to the category, Movies, and TV 
    Add the channel once the search results popup
    Collect the code and then visit the page, sonycrackle com activate
    Pick the entertaining shows to stream on Crackle channel.

    If you are excited to stream Crackle Channel shows, check if any of your favorite shows are in the list below. 

    Fantasy Island
    All in the Family
    The Black List

    Start streaming, and you will never feel bored. For…

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. to integrate tawk with salesforce and mulesoft

    to integrate tawk with salesforce and mulesoft

    3 votes
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  12. 14 votes
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  13. mail list export to exccels

    if a customer shares his name and mail id then how can I export this name and mail id list to excel for future communication to that custome.if i can't export the mail id then how can i send mail to my potential customers?

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Add permissions panel in Video Call addon where we can allow only specific clients who are willing to pay consultancy fee

    How can we allow anyone to make a video call to us without paying any penny and just for fun? Video call services should have a complete dashboard with permissions panels for specific clients who will willing to pay the consultancy fee in our business. This is completely Insane to allow all people for video calling. I am damn interested to buy your video call services for a long time but please change the things and add these features.

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfactio

    I need to see if the chat can give me the option of being able to take a survey at the end of the conversation for statistics of satisfaction to the client's requirement

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. Checkout without other platforms

    add to checkout money (when will be relase selling addon) on master or visa card (maybe with account number) without other platforms look like paypal,skrizza, and others

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Add the Feature of downloading the number in contacts

    Just add the contact info while downloading the Contacts

    1 vote
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. having space between two word in shortcut

    It is better to having space between two words when I create a new shortcut

    1 vote
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  19. Timed chat after so many minutes of what a customer chooses, the time runs out and a bell sounds letting them know then they decide if they

    Customer goes on chat, picks how long they want to chat for a package. 5 minutes, 10 minutes, 45 minutes etc. At a certain price. once time is running out there is a bell sound letting the customer know so they can decide to continue at regular rate.

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Muting the ring sound when you are doing a livechat

    Please mute calls when you are already doing a live chat. It is annoying

    1 vote
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