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  1. Either a Screenshare-only add-on, the ability to disable the voice/video options, or restrict initiation to agent-only!

    The fact that customers can initiate video and voice functions combined with the fact that you can't disable ANY of the 3 services provided by this add-on makes it ENTIRELY unusable for us. We only want screenshare and would never make use of video and probably never use voice either. Because there is no way to limit this from the customer's perspective, we'll never be able to take advantage of this add-on. We need WAY more control over how this is (or is not) presented to customers...especially when you are charging between $29 and $49 for it! We've been asking…

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  2. Voice separetely

    Limit to voice only - not alwasy video + voice. You may not always want to use video but would need voice...why packed. Have them separately!

    6 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  3. Follow up tool for my clients

    If my clients are getting information and need to follow up after some time.
    Then rather than i would set a reminder on another app or in my phone it should be there as a "Follow Up Tool"
    And when follow up time is there, the desktop and sound notification is on. For more accurate follow ups

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  4. add upload image button to pre chat form.

    i suggest to add upload image button to pre chat form .this will help consultation people to see client documents before chat start and they can download the documents or images

    4 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  5. Appear in video automatically when the customer arrive on the page

    Hello I am french, so sorry for my english. I have a suggestion concerning the video call :
    It would be genious to appear in video automatically when the customer arrive on the page. I mean, appear in video, without clic on a button to activate video option, you see ? I would the video to be "ON" everytime I decide it. In others terms, I could impose automatically my face in real time to the customer, without he have to validate it before, by clicking on a button, following my request by text.
    So that when the customer would…

    3 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  6. Private Label / White label - per widget, not property

    ability to change emails and branding per widget (or asset) instead of at property level

    1 vote
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  7. When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    When is your In-Chat Payments and Translation addons Coming. We are waiting for that.

    13 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  8. Need Reseller package

    start reseller package, we are web development company. have around 500 clients, want to sell with my branding & manage from reseller panel. so that i can provide them with separate admin panel for their use and their privacy is also maintained. i can create multiple websites in my reseller panel and provide them their individual with user name and password.

    regards
    vipul khanna

    42 votes
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    3 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  9. Allow users who pay to remove branding to also have the ability to add custom CSS!

    I understand that many believe that custom css should never come free, since users could then simply find methods to hide the tawk.to branding.
    However, if the user paid to remove branding, theres no point in not letting them add custom css either!
    Custom CSS can let site developers set custom fonts on their site, or adjust the margins and padding of the chatboxes, or over-ride the 'max-height' limitations that the chatbox imposes.
    I like chatboxes that use the 'max-height:50%' feature, because then it'll make the chatbox stand out and appear better on a large screen, than crammed down on…

    137 votes
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    under review  ·  5 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  10. free 30-day evaluation period for paid addons

    I'd like to evaluate the video chat addon free for 30 days before deciding whether to spend $50 on it.

    13 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  11. Separate screensharing addon

    I understand that the bundle of Voice+Video+Screen-sharing will soon offered as an add-on at a price of $29 pm if paid annually in advance and @ $49 if paid monthly. $350 upfront for us down here in Africa is a large amount so my suggestion is to break the package to 3 separate add-ons @ $9.99 each to make it more affordable

    we need the screen sharing feature only while Video and Voice at this stage is not needed so $120 upfront makes it affordable $350 not

    13 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  12. Provide demo for Video + Voice + Screensharing

    You have to provide demo for Video + Voice + Screensharing feather , so developer can test it. Example : https://www.reamaze.com/ and https://app.upscope.io is provide demo for 1 month.

    15 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  13. Screen capture

    What about screen capturing the visitors screen when for example the visitor has some problems with the website, the user clicks on a button and it will take a screenshot from the current page only and send it to the agent.

    429 votes
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    25 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  14. Record video and voice chat feature

    For voice and video call add-on, having the capability of recording will make a perfect solution for customer support.

    21 votes
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    4 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  15. Offer white labelling of the backend dashboard.

    I know you offer front end white labelling. Back end white labelling would be ideal. Then agents can feel comfortable that they are dealing with the correct business and not a third party.
    It keeps a business's marketing inline and fluid.

    11 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  16. VIDEO CALLS BETWEEN AGENTS

    I bought the Video + Voice + Screensharing option. It is important to enable the option of video calls between agents.

    6 votes
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    2 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  17. Auto translate feature

    As most of our customers are overseas it would be great to have the function of auto-translate. This will mean that my agents no longer need to use google for translation

    2 votes
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    1 comment  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  18. Google translate option

    Please provide a google translation option to directly translate the user language into english if the customer default language is not english and vice versa

    So if the customer is from Germany and if he is typing in German then our system should translate into english for the agent and when agent type anything , System should translate it to German for the customer.

    Above feature is already available with many other chat providers. Please build this as this is very important feature.

    150 votes
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    planned  ·  30 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  19. Interactive (Co-Browsing) with visitor

    Imagine, trying to help someone 'learn' a process by demonstration (or by leading them) to pages. The chat already shows what page they're on. If that link could open a new window or modal, and you could say something like "Look at the upper right corner of your window" - the operator then clicks their screen which in turn 'highlights' (possibly with a heatmap style pulse on their page), at which point the admin continues "Here you'll type your login information and press the submit button" .. cutting edge opportunity here for tawk.to for interaction. ;)

    693 votes
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    under review  ·  41 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
  20. Change transcript email with Branding addon

    currently if you buy this addon, it allows you to:
    - ... Setup a custom support email address
    - Use your own domain to converse with your Visitors via email.

    but transcript from chat still comes from tawk, which can be very confusing to customers. And this produces many questions (legal..etc)
    So i suggest that branding addon includes some mail configuration that will include complete communication via our domain. (less data and traffic for you too ) :)
    for example some POP/IMAP options and choice for what type of communication we want to use this.

    9 votes
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    0 comments  ·  Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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